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Mercure Sunshine Coast Kawana Waters

4.5 star property

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Photo gallery for Mercure Sunshine Coast Kawana Waters

Exterior
Exterior
Property entrance
Standard Room, 1 King Bed
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, Sunshine Coast Stadium
    ‪3 min drive‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(83 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Room (Zip Room)

Room (Zip Room)

Room (Zip Room)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe)

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Sunshine Coast Kawana Waters

Luxury hotel with a 24-hour front desk and a coffee shop
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Mercure Sunshine Coast Kawana Waters. During your stay, you're just a quick walk from Sunshine Coast University Private Hospital. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Sunshine Coast University Hospital and NightQuarter
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A terrace, barbecue grills, and tour/ticket assistance are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free.

This 4.5-star Sunshine Coast hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 25621752654
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews
Rating 8 - Good. 316 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Sep 2025

10/10 Excellent

Michael, Hamilton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good baseline hotel close to the hospitals for those working or visiting. Overall a reliable mid-tier hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Aziza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, my dinner was enjoyable, room was clean and tidy and overall experience of my one night stay very pleasant.
Stayed 1 night in Aug 2025

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty, grime and mould present in shower and tiles. Toilet lid closed noisily. Quilt had a stain on it. Water station near lift empty. Felt like budget accommodation. Would be great to have a book with info about hotel, room info etc as well as QR code for older guests
Stayed 1 night in Sep 2025

8/10 Good

JOCELYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Phillip, Pialba

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to sunshine coast University Hospital
Stayed 1 night in Aug 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very great , great smiles
Stayed 1 night in Sep 2025

8/10 Good

Angie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Nice place for a quick stay... didnt have many facilities in room that we needed like a microwave or cutlery for takeaway meals. I found 4 children toys under the rollaway bed from previous guests. So beds dont get moved..
Stayed 2 nights in Aug 2025

8/10 Good

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for extra biscuits for our cheese platter and told we had to pay extra plus another tray charge. Please ensure if you are going to give so much cheese you give sufficient biscuits to have the cheese to minimise watage. The lady on the phone was not accommodating at all
Stayed 2 nights in Aug 2025

10/10 Excellent

Shawnna

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, good position and great restaurant down stairs
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and reasonable for business travelers
Stayed 1 night in Aug 2025

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to be able to have room service . The food was great the room was nice and the price of the room was good. Staff very friendly . Very happy with staying here .
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Stayed 1 night in Aug 2025

2/10 Terrible

Stephen

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel we have stayed in.

Our room stunk of urine coming from the bathroom, bathroom floor still had wet patches from cleaning but it stunk of urine. Guess someone had a pee in the shower and cleaner didn’t clean it properly. The room also looked dirty as there was a large stain on the carpet and the lounge chair had dirty marks all over it, I went down to reception to tell them but they could not move us as fully booked so they sent someone up with a bucket and mop to clean, which helped with the smell. Tried to turn air conditioning off as it was cold but it was stopping and starting all night causing us to keep waking up due to the noise and made us freeze. We thought if we stayed at a Mercure hotel it would be clean but no. Would not recommend staying here.
Stayed 1 night in Aug 2025

10/10 Excellent

Maureen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before and I knew how appropriate this hotel was for me. Staff 100%. Meal options excellent. WOTIF? Not so good. Two amounts were taken from my account. You can only contact Wotif by email or chat. Waiting time ok compared to banks and internet providers but the chat itself was disruptive. I had to upload proof of the double dipping to my bank account and the chat upload wouldn't accept the upload despite being around 186k. Very frustrating to the chat agent and myself. Several attempts over 15-20 minutes meant the chat dropped out due to my failed responses. I phoned Mercure who rightly said they couldn't assist but they only had one booking.
Stayed 1 night in Aug 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely helpful and friendly
Stayed 5 nights in Jul 2025

10/10 Excellent

Kelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Cozy. Inviting.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and corfortanle place to stay, quiet and relax, friendly staff
Stayed 2 nights in Aug 2025