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The Cascades Hotel at Sun City Resort

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Cascades Hotel at Sun City Resort

Superior Luxury Room with Balcony
Outdoor pool, pool umbrellas, pool loungers
Sports facility
Casino
Sports facility

Reviews

7.8 out of 10

Good

Popular amenities

  • Air conditioning
    Air conditioning
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Parking included
    Parking included
  • Spa
    Spa

Explore the area

Map
R556, Moses Kotane, North West, 0316
  • The Gary Player Golf Course
    2 min walk
  • Sun City Casino
    2 min walk
  • The Valley of Waves
    7 min walk
  • Pilanesberg (NTY-Sun City)
    14 min drive

Room options

View all photos for Paraplegic Room

Paraplegic Room

Paraplegic Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room

Luxury Twin Room

Luxury Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Family Room

Luxury Family Room

Luxury Family Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Luxury Family Room

Superior Luxury Family Room

Superior Luxury Family Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Luxury Room

Superior Luxury Room

Superior Luxury Room

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Suite

  • 64.9 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Luxury Room with Balcony

Superior Luxury Room with Balcony

Superior Luxury Room with Balcony

  • 43.9 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

The Cascades Hotel at Sun City Resort

Luxury hotel with 2 restaurants and a full-service spa
2 restaurants, a full-service spa, and a golf course are available at this hotel. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free casino shuttle. Additionally, a casino, free water park access, and an outdoor pool are onsite. Housekeeping is available on request.
The Cascades Hotel at Sun City Resort offers 243 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at The Cascades Hotel at Sun City Resort, you're just a quick walk from The Gary Player Golf Course. Features include free WiFi in public areas, free valet parking, and a free area shuttle.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine with garden views at Peninsula, one of the property's 2 restaurants and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to facials, aromatherapy, or body wraps at Gary Player Health Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
  • Steps from The Gary Player Golf Course and Sun City Casino
  • Free casino and local-area shuttle service
The Cascades Hotel at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Cascades Hotel at Sun City Resort. You'll have access to the health club at a partner property. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

Peninsula - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast only.
Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Grill Room - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Legends - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Luma Bar & Lounge - This lobby lounge specializes in local cuisine and serves light fare only. Open daily.
24-hour room service is available.

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free local area shuttle
  • Free casino shuttle

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Peninsula
  • Bocado
  • The Grill Room
  • Legends
  • Luma Bar & Lounge

Things to do

  • 2 outdoor tennis courts
  • Access to nearby health club
  • Arcade/games room
  • Archery
  • Bike rentals
  • Boat tours
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Game/wildlife drives
  • Game/wildlife viewing
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Motor-boating
  • Motorised watercraft
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Playground
  • Racquetball/squash
  • Safari
  • Sauna
  • Segway hire/tours
  • Shopping
  • Steam room
  • Waterskiing
  • Ziplining

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Casino
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels
  • Films for purchase
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Cascades Hotel at Sun City Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number 1977/071333/06

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Cascades Hotel
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades
Hotel Cascades Sun City
Cascades Hotel Sun City Resort
Cascades Hotel Resort
The Cascades Hotel
The Cascades At Sun City
The Cascades Hotel at Sun City Resort Hotel
The Cascades Hotel at Sun City Resort Moses Kotane
The Cascades Hotel at Sun City Resort Hotel Moses Kotane

The Cascades Hotel at Sun City Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 73 out of 229 reviews" "
Rating 8 - Good. 88 out of 229 reviews" "
Rating 6 - Okay. 35 out of 229 reviews" "
Rating 4 - Poor. 26 out of 229 reviews" "
Rating 2 - Terrible. 7 out of 229 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

HILLARY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except the furniture and finishing in the rooms are quite old fashion for such a beautiful hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2024

10/10 Excellent

shaun

Stayed 3 nights in Jun 2024

10/10 Excellent

Peter

Stayed 3 nights in Mar 2024

10/10 Excellent

Kaveri, Johannesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue for couples and families.
Stayed 1 night in May 2024

8/10 Good

Annah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry

Travelled with family and small children
Liked: Staff & service, amenities
Loved our stay and kids really enjoyed !
Stayed 3 nights in Feb 2024

4/10 Poor

Sonny Ardis

Stayed 5 nights in Feb 2024

4/10 Poor

Rachel

Travelled with family
Disliked: Cleanliness, staff & service
Pros - water park is fab for kids, grounds are lovely Cons - Old property, rude staff (especially at check in - never seen anything like it), took ages to have sofa bed in family room made up, sofa was missing cushions, lights in room didn't work, bath didn't drain, mould in shower

6/10 Okay

Mark

Glory days well behind it
Tired, under occupied and felt a shadow of what it used to be. Bar closed early, restaurant very average and reception staff unhelpful, asking for £80 for a 2 hour check out extension when the hotel was almost empty.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like one of the high end Las Vegas resorts
Stayed 1 night in Oct 2023

8/10 Good

Debbi

Liked: Cleanliness, staff & service
The facilities are quite dated but the staff were wonderful and we thoroughly enjoyed our stay! Great location for accessing Sun City.
Stayed 3 nights in Aug 2023

8/10 Good

LUZOLO JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Aug 2023

4/10 Poor

Stephen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nani

Stayed 3 nights in Jul 2023

4/10 Poor

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is ok, but service levels are lousy. In particular, my experience at the Luma Bar was atrociously bad. After waiting for 20 minutes for any kind of service, I got fed up and ordered a drink from the bar. Then after they brought me the (correct) order, a few minutes later another waiter came over and asked me if I’d started drinking it, in a weirdly accusing way. I don’t know if he thought I’d been given someone else’s drink, or if there was something else going on. In hindsight, the vibe was such that someone could even have contaminated the drink (seriously - it was weird - I should have walked out). Then there was a stupid debate about the bill. I’ve never been in an alleged 5-star hotel where you couldn’t just charge it to the room. The guy could have just checked, but instead he started arguing about it. And in the end I charged it to the room anyway. So I’ll never return, and my recommendation would be you don’t go either.
Stayed 3 nights in May 2023

8/10 Good

Raouf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with friendly staff except that next morning my room was not cleaned till 4.00 pm. I had to call the reception to complain and they fixed. Other than that everything was perfect
Stayed 2 nights in May 2023

10/10 Excellent

Karin

Stayed 4 nights in Mar 2023

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the surroundings, the gardens, the activities and how close it is to Pilanesberg. Breakfast was amazing. Well worth it. Grill room at the palace. Amazing food. Disliked the Greek restaurant. Food was not up to standard.
Stayed 2 nights in Mar 2023

6/10 Okay

Anita, Die Boord

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news. The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted. After an hour of standing around, not knowing what is happening, they finally gave us a room. No compensation, no sympathy, nothing. Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it. Nice TV with various channels. Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice. Would rather stay at one of the other places in future.
Stayed 4 nights in Mar 2023

8/10 Good

Shaun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The stay was good but the rooms are becoming dated and old. Some items were slightly damaged and some of the pool side day beds were really old. The place needs a revamp. Doubt I would book the Cascades again.
Stayed 2 nights in Mar 2023

6/10 Okay

JASON

Travelled with family
Liked: Cleanliness, room comfort
It’s ok . Very dated and probably worth spending the extra to go to the Palace hotel up the hill.
Stayed 1 night in Feb 2023

10/10 Excellent

Meshack

Stayed 2 nights in Jan 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed the property. Great golf course and good food. Very relaxing vacation.