4/10 Poor
Mark
Travelled with partner
24 Dec 2024
Disliked: Cleanliness
My wife and I stayed at this apartment in Strasbourg in early December. To be fair, the accommodation was adequate and not as poor as previously noted on other reviews. We were even given a free gift of Christmas treats upon arrival. However, the property took a pre-authorisation as a deposit on the room we'd booked. When we left two days later, there was no issue and we were told the pre-authorisation would be automatically cancelled. This has not been the case. We contacted the property through the Expedia communication channel and have been told that there was no issue on departure but there is an issue with the accounting system. We were told the amount would not be posted to our account and that it will take a minimum of 15 days to clear. On contacting our credit card company we have found this not to be the case and the deposit has been actually posted to our account. We've contacted Expedia, the member of staff was hugely supportive of our concerns and contacted the property. We are now told is may take up to a month to recover the monies that were taken as a pre-authorisation. We are left hugely disappointed by this unnecessary situation. In essence, the pre-authorisation should never have been progressed. Needless to say, my wife and I are left with the annoying situation of chasing monies with the property. On this basis, we would find it very difficult to recommend this property to other Expedia customers.