4/10 Poor
Jerrilyn
Travelled with partner
3 Nov 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
We originally were only going to stay two nights but we were having a lovely time and wanted to stay another night. We were told that we couldn’t stay in the same room but we could book a king since there was one available. After booking the next night using Expedia I asked if we could get into that room early, the front desk gentleman was super accommodating and let us in, checked out of our old room and into our new one despite it being late. The next day I got a call from the hotel at about 1pm in the afternoon saying check in wasn’t complete so we sped back to the hotel and we were greeted with the most rude staff that was rolling her eyes making us feel so unwelcome.She was very quick to blame other employees and us for
Not answering the room phone, we had to stop and explain her attitude is with the wrong people because we definitely aren’t trying to inconvenience anyone then the attitude slowly subsided but we are not as impressed with this stay as previous stays. Will definitely consider other hotels next time. Also we feel we over charged for waters from the front desk and or charged for late checkout without our knowledge as we only got back $30 from our safety deposit and another $25 from the other reservation
Jerrilyn
Stayed 2 nights in Oct 2024