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Hotel Bencoolen@Hong Kong Street

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Bencoolen@Hong Kong Street

Outdoor pool
Deluxe Room, 1 Queen Bed
Deluxe Garden Queen (New Wing) | Terrace/patio
Lobby
Front of property – evening/night

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
47 Hongkong Street, Singapore, 059685
  • Clarke Quay Central
    3 min walk
  • Boat Quay
    5 min walk
  • Raffles Place
    6 min walk
  • Paya Lebar (QPG-Paya Lebar Air Base)
    28 min drive

Room options

View all photos for Deluxe Garden Queen (New Wing)

Deluxe Garden Queen (New Wing)

Deluxe Garden Queen (New Wing)

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft Suite

Loft Suite

Loft Suite

  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room

Premier Room

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Superior Queen (New Wing)

Deluxe Superior Queen (New Wing)

Deluxe Superior Queen (New Wing)

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Premier King (New Wing)

Executive Premier King (New Wing)

Executive Premier King (New Wing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mercure ICON Singapore City Centre

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (440)
The price is €146
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Mercure ICON Singapore City Centre

About this property

Hotel Bencoolen@Hong Kong Street

Hotel with free parking, a short walk to Raffles Place
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Hotel Bencoolen@Hong Kong Street offers 33 air-conditioned accommodations with minibars and safes. Smart televisions are featured in guestrooms.

Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Singapore hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hotel Bencoolen@Hong Kong Street . During your stay, you're just a quick walk from Raffles Place. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests speak favorably about the area's walkability and the proximity to public transportation
  • Within a 15-minute walk of Raffles Place and Merlion
Hotel Bencoolen@Hong Kong Street offers its guests an outdoor pool, a terrace, and a garden. WiFi is free in public spaces. Hotel Bencoolen@Hong Kong Street also features coffee/tea in a common area, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 4-star Singapore hotel is smoke free.

Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Room service available
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Hotel Bencoolen@Hong Kong Street Singapore
Bencoolen@Hong Kong Street Singapore
Bencoolen@Hong Kong Street
Bencoolen Hong Kong Singapore
Hotel Bencoolen@Hong Kong Street
Hotel Bencoolen@Hong Kong Street Hotel
Hotel Bencoolen@Hong Kong Street Singapore
Hotel Bencoolen@Hong Kong Street (SG Clean)
Hotel Bencoolen@Hong Kong Street Hotel Singapore

Hotel Bencoolen@Hong Kong Street Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 973 reviews" "
Rating 8 - Good. 396 out of 973 reviews" "
Rating 6 - Okay. 119 out of 973 reviews" "
Rating 4 - Poor. 34 out of 973 reviews" "
Rating 2 - Terrible. 18 out of 973 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hsien Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter, EDMONTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and loft was perfect for our family of 3. coffee machine & tea available 24 hours. Breakfast area small but we found a spot every morning. Cleaning staff did a very good job. All front desk staff were pleasant and helpful. We recommend the Loft for additional space and natural light.
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and service. Breakfast is average And the rooms. Rooms are cleaned everyday.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Excellent location. Highly recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenny-Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to MRT (2)
Room was small but modern. Hotel close to 2 MRT stations. Breakfast was a let down, not enough room for all the guests but beyond this all was good.
Stayed 2 nights in Aug 2024

6/10 Okay

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but there is NO POOL!
Hotel was nice at 1st glance but room was extremely small. Could not walk around bed when 2 people in room as no space. Bed is against the wall which is all windows. Room is only big enough for 1 person not 2. Does have an amazing bathtub room but no place for luggage. Shower has mold. Beautiful garden arra but it is a waiste of space. Great for a 1 or 2 night stay as in wonderful location close to public transportation. Breakfast is included but not good. We only ate it one of the 4 nights. Staff is amazing and very helpful. They let us store pur luggage as only place in room for it was in the shower kr in the wet closet where oversized amazing tub is. Very close to rail, bus stops and hawkers. There is no pool. What is said to be a pool is an old hot tub and does not even look to have a filter.
Stayed 4 nights in Aug 2024

2/10 Terrible

neil

Liked: Cleanliness
Disliked: Staff & service, room comfort
living in a shoe box
the location is perfect but the room we had was so small it was ridiculous you couldn't even sit on the toilet properly in the bathroom it was like being in a phone box. i heard at least 3 ither couples ask for upgrades to a bigger room and all we and them got was fully booked they was not interested at all overall very disappointing
Stayed 3 nights in Aug 2024

8/10 Good

MARTYN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very good unfortunately the street was noisy due to work renovations being done in the street but it was out of the hotel control.
Stayed 9 nights in Jul 2024

8/10 Good

Mahmud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

Ricardo, El Paso

Disliked: Amenities, property conditions & facilities
Not as advertised on webpage. Property is old and dirty. Mildew on bath tile grout says it all. Wall paper pealing away. Weird smells. Breakfast is bad. Do not recommend this place at all.
Stayed 2 nights in Jul 2024

8/10 Good

Muhamed

Stayed 5 nights in Jun 2024

6/10 Okay

Carol

Travelled with partner
Liked: Staff & service
A perfectly adequate hotel. Situation is great. However, it is getting a little tired. New towels would be nice, not thin, old frayed ones. And breakfast wasn't that great, tea/coffee and toast was ok.
Stayed 4 nights in Jun 2024

2/10 Terrible

Olivier

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware - this hotel is a scam! We booked a room in this hotel (room (3)204 in the "new" wing of the hotel, which is not where the main reception is, but two doors away on the street from the main hotel) to find out upon arrival that the room had no window with natural light. The window was facing a wall in the pitch black corridor with zero natural light. I am not sure how it's even allowed to rent this cupboard and call it a hotel room. At night there was a loud humming electrical noise as well, so it was hard to sleep. Also, it cost us 600 dollars for 2 nights! It really spoiled our vacation. The hotel did not want to move us to another room when we complained nor to refund us so that we can find a normal hotel instead. There was no information about this when we were booking this hotel as we would NEVER have booked this room. At the reception they told us that other guests also complained in the past about this, so they are very aware of the issue but they chose to hide it so they can scam guests. They also ask for upfront payment at the reception upon check-in, to ensure they have your money so you cannot leave after you discover the scam. Terrible experience!! Stay away!
Stayed 2 nights in Jun 2024

10/10 Excellent

Chui Pheng

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

ZI CHAO

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 3 nights in Jun 2024

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience!
Stayed 1 night in May 2024

10/10 Excellent

Gabriele

Stayed 3 nights in May 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We had the loft stay which we thoroughly enjoyed, breakfast was included, though very simple. Overall a very enjoyable stay!
Stayed 2 nights in May 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location within walking distance to lots of restaurants and MRT stations.
Stayed 2 nights in May 2024

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
A little lower cost. A little less nice.
Stayed 2 nights in Singapore at Hotel Bencoolen@Hong Kong Street. Location is good, not too far from Clark Quay MRT station and easy walking distance to both Clark Quay and Boat Quay. Hotel appears to have aged some since photos shown online. Room was clean but condition of room and common areas no longer new. See photo of Garden Patio as representative. (Some of the trellises missing from wall and overall, garden patio probably not as nice as it once was). Room was lower priced than some of the newer hotels in area, just not as nice. Coffee machine in lobby was good and included breakfast wasn't bad. Had intermittent issues with door lock. Sometimes it worked and sometimes it didn't. Perhaps batteries low. Reported to front desk. Attendant checked it out and said "it worked for them" so they didn't do further follow up. Was hoping to get "more than we paid for" but probably got "what we paid for".
Garden Patio. Missing trellises.
Stayed 2 nights in Apr 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast: Not enough seating available for the number of hotel guest. Food kept running out and it can take up to 10 mins for food to be replenished. Hotel Location is good with easy access to MRT and very close to Clarke Quay and Boat Quay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Suzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and really friendly staff. Good location just off Clarke Quay. Would stay here again
Stayed 3 nights in Apr 2024

6/10 Okay

Chui Yin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sergey, Northbrook

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Mar 2024