2/10 Terrible
Hsu-Feng
Travelled with family
23 Nov 2024
Disliked: Staff & service, amenities
The Artic Club: not bad, older, historic property. It’s mostly in ok shape.
We had a bad experience at check in though! We knew we would likely be arriving too early to check in right away, but we were hoping to get an early check in at some point in the day.
We arrived at Sea-Tac airport- 6am on an international flt then arrived at the hotel around 8:30am. Since we knew we would be arriving so early I had checked with the hotel a couple days prior to see if we might be able to check in a bit early. I only received a form email back with no real info.
When we arrived at the front desk we were told that there were others in front of us for early check in and we were 6th on the list. Kind of a bummer since I had enquired a couple days ago. But we stored our bags with them and went out for breakfast.
We were incredibly exhausted (20 hours of travel to get to Seattle and a 16 hour time difference made for a great deal of jet lag) and couldn’t be out and about in the city for long so we headed back to the hotel lobby.
We got back to the lobby just before noon. Noon to 4pm we watched the front desk check in over 20 other rms early while we sat exhausted in the lobby. We checked in with staff but no luck… and no empathy at all!
Eventually, the manager that got us checked in and was very apologetic. I didn’t get her name, but i appreciate her.
I know early check in isn’t guaranteed but to watch so many others that arrived after us get checked in was pretty brutal.
Hsu-Feng
Stayed 1 night in Nov 2024