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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Exterior
Lobby
Lobby
Beach nearby, sun-loungers, beach umbrellas, beach towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Housekeeping

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    6 min walk
  • Carolina Beach
    8 min walk
  • Pine Grove Beach
    16 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    16 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area

Suite, 2 Bedrooms, 2 Bathrooms

  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed (Top Floor)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites San Juan

Pool
Hot tub
Breakfast included
Free WiFi
4.6 out of 5, Wonderful, (1484)
The price is €303
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hampton Inn & Suites San Juan

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde with a casino
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of the free breakfast at Embassy Suites by Hilton San Juan Hotel & Casino. During your stay, you're just a quick walk from Isla Verde Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a playground
  • Guests love the breakfast and restaurant
  • Just a 1-minute drive from Isla Verde Beach and 7 minutes from Condado Beach
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a children's pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • El Patio
  • Eterie
  • Coqui Pool Bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services
  • A hot tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (12000 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Handrails in hallways
  • Hallway handrail height (centimetres): 74
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 84
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 64
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 casino gaming tables
  • 114 casino slot machines
  • Bingo
  • Beach towels
  • Casino (650 square feet of space)
  • Casino VIP room
  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1937 out of 2829 reviews" "
Rating 8 - Good. 576 out of 2829 reviews" "
Rating 6 - Okay. 177 out of 2829 reviews" "
Rating 4 - Poor. 66 out of 2829 reviews" "
Rating 2 - Terrible. 73 out of 2829 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gennifer

Travelled with partner
Liked: Amenities
Customer service was great, however I know they're undergoing renovations at the facility, but very noisy.
Stayed 5 nights in Sep 2024

10/10 Excellent

Brenda Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente como siempre!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

orona

Good!
Stayed 2 nights in Sep 2024

6/10 Okay

Mai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn't have a shuttle bus or no bench sitting area in the front when waiting for your ride. The beach was nice, I like the fact once you get there it provides a beach towel and a umbrella chair but it was 2 blocks from the hotel.The last part their was a hotel surcharge which I was not aware, and it was way too much, did not get that much back like the hotel said.
Stayed 5 nights in Sep 2024

10/10 Excellent

Susanna

Stayed 3 nights in Aug 2024

10/10 Excellent

Daisy

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the Embassy Hotel and Casino the place is beautiful, clean food was really good friendly staff the pool area and hot tub really nice. Everything is closed by beach within walking distance shopping are and fast food restaurants and restaurants front desk staff very welcoming and friendly. I will definitely return again. Do not hesitate and book at the Embassy Hotel and casino. Daisy
Stayed 1 night in Sep 2024

10/10 Excellent

Isheena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Friendly staff Nice casino and pool and dinning options
Stayed 1 night in Sep 2024

4/10 Poor

Sharmaine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
From the beginning not the best experience. No shuttle offered even though the property is less than 10 minutes away from hotel. So on top of what we already spent money for the hotel, and resort fee, we had to pay for Uber to and from the airport. The staffing is limited so checking in took about 20 minutes. The first room they gave us had mold on the carpet, you could smell it as soon as you walk in. Bathroom was still dirty and tub was in terrible condition. Carpets were worn out and dingy, cabinets and microwave were from the 90s. Requesting a different room took another 20 minute wait. The agent looked as if moving to a different was a problem, but putting guests with children in a room with mold is unexceptable. The next room was not much better, no mold that could be detected. However, you could smell seafood coming through the vents, since we were placed in a room above the restaurant. The pool area didn't appear to have much upkeep. The playground they claimed to have on the website is nonexistent, the kiddie pool is exactly the size of an inflatable kids pool. The breakfast was pretty much the same everyday, not much variation and not hot as expected. Renovation is ongoing, two floors of rooms closed off. Construction started each day around 7am, could hear banging above your head or right next door. So much for sleeping in and relaxing. Then the power went out four times in one day, no elevators and no A/C for extended periods. Needless to say we left a day early.
Stayed 5 nights in Sep 2024

10/10 Excellent

Myrna

Stayed 2 nights in Aug 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful propert
Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 😍
Stayed 3 nights in Sep 2024

10/10 Excellent

Kolawole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mandisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I definitely would recommend this hotel to others. I will stay here again.
Stayed 1 night in Sep 2024

8/10 Good

nancy, Southampton

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Milagros

Liked: Cleanliness, staff & service
Easy check in. On check out there was a charge for 2days valet parking which our car was not parkef in the property. Beware, request a receipt. Is easier to fix before you leave. Also, still working on the property.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was construction during the stay, everything was clean, the staff went above and beyond what was asked and the price was affordable. Would recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose, Doral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay fully recomended the staff is amazing
Stayed 8 nights in Sep 2024

10/10 Excellent

Mai-Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Alfredo Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, professional and courteous staff, clean rooms.
Stayed 7 nights in Sep 2024

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing staff were friendly and the facilities were super clean
Stayed 6 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. Love everything about it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Efraín

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fast check in, great welcoming staff. Every staff member we met was friendly. The property structure, like pool area, outside patio, the kids pool… need attention and caring.
Stayed 1 night in Sep 2024