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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Exterior
Lobby
Lobby
Beach nearby, sun-loungers, beach umbrellas, beach towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    6 min walk
  • Carolina Beach
    8 min walk
  • Pine Grove Beach
    16 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    16 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area

Suite, 2 Bedrooms, 2 Bathrooms

  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed (Top Floor)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde with a casino
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of the free breakfast at Embassy Suites by Hilton San Juan Hotel & Casino. During your stay, you're just a quick walk from Isla Verde Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a playground
  • Guests love the restaurant and breakfast
  • Just a 1-minute drive from Isla Verde Beach and 7 minutes from Condado Beach
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a children's pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • El Patio
  • Eterie
  • Coqui Pool Bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services
  • A hot tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (12000 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Handrails in hallways
  • Hallway handrail height (centimetres): 74
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 84
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 64
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 casino gaming tables
  • 114 casino slot machines
  • Bingo
  • Beach towels
  • Casino (650 square feet of space)
  • Casino VIP room
  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from July 23 2024 to December 13 2024 (completion date subject to change). The following areas are affected:
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 44.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel & Casino
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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1864 out of 2743 reviews" "
Rating 8 - Good. 564 out of 2743 reviews" "
Rating 6 - Okay. 177 out of 2743 reviews" "
Rating 4 - Poor. 67 out of 2743 reviews" "
Rating 2 - Terrible. 71 out of 2743 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in Puerto Rico and I must say this is the best hotel I been too thus far. The free breakfast is soooo good I already miss the oatmeal and egg omelette that is made fresh so good. The rooms is clean housekeeping is done everyday the staff is friendly and very attentive. Their is a restaurant inside the hotel the food is so good and affordable. The beach and supermarket is walking distance. I travel with my 4 kids and my two sisters it was a great stay for us beautiful hotel nice pools I have nothing negative to say but that I would be coming back
Stayed 5 nights in Aug 2024

4/10 Poor

Cristian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what you will expect, disappointed
This is a Hilton line of hotels not a low brand how ever it looks like Pablo’s Motel, my room had a remote control that didn’t work (got it swapped) a all night running toilet that I fixed, lamp in bedroom bottom all heavy rust, bathtub dented and discolor looks dirty no matter how clean, sink hair cracks everywhere and found someone else’s T-shirt under the sink (really!!). Breakfast…long line for a crappy omelet one guy cooking for the entire hotel ?? The quality of the food is not there the bakery area has some Motel 6 quality pastries. They charge for parking they charge resort fee (didn’t see the resort) plus all the taxes it adds up extra to your stay, last day only 1 out of 4 elevators worked and the site construction will wake you up at 7:55am EVERY day :( I expect a lot more specially if you are going to put the name Hilton attached to the Embassy suites… I had way better quality for a lot less, not even thinking about coming back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and pleasant!
Stayed 3 nights in Aug 2024

10/10 Excellent

LaTese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was like living in a resort for a week. Everything you need in one place. Pools hot tub outside bar casino bar and restaurants inside hotel. Free breakfast free snacks around evening time and two free drinks of your choice( I chose wine)for every day you are there. Staff really nice. Ambience was really cute in the main foyer area. room was very spacious I highly recommend.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly environment. Gym needs to be upgrade also would be nice to have an arcade for the kids. Overall I enjoyed my staying
Stayed 4 nights in Aug 2024

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property
Stayed 3 nights in Aug 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, spacious suites and Cleanliness was great. Hotel over all was family friendly. One thing I really wish they update would be the ability to sign into your streaming services like Netflix and prime. Other than that our stay was great would definitely stay here again with my family.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good!!
Stayed 1 night in Aug 2024

10/10 Excellent

NORBERTO

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel multiple times with my family. Each visit, our experience has been better and better
Stayed 1 night in Aug 2024

10/10 Excellent

Danilo Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Very goo there
Stayed 2 nights in Aug 2024

10/10 Excellent

Normita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
It was good just wished construction wasn’t going on
Stayed 3 nights in Aug 2024

10/10 Excellent

Lorretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to the airport with a nice casino and a beautiful pool area.
Stayed 1 night in Aug 2024

8/10 Good

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The updates are great. Love the new bathrooms. The hotel was clean. Buffet breakfast could have more options for different dietary needs. Didn’t eat at the new restaurant but menu was classic Puerto Rican cuisine which was nice to see. Drinks from bar were excellent. Will definitely return.
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth Rosello

Travelled with family
Liked: Staff & service, amenities
Was not as clean as expected
Stayed 6 nights in Aug 2024

10/10 Excellent

Abdinasir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the Hotel was clean and environmentally ready to enjoy. We have spent 1 week at hotel and everything exceeded my expectation. Definitely we will be back soon. My children were excited and it was a new experience for them. Keep up the good work.
Stayed 7 nights in Aug 2024

6/10 Okay

Walter

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

José m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wait 3 hours for room
Stayed 2 nights in Aug 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property have been coming for years with my family.
Stayed 4 nights in Aug 2024

10/10 Excellent

Saúl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was perfect close to the airport and the staff was helpful I will stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not informed of breakfast hours.
Stayed 1 night in Aug 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
The bartender at the bar was great. He recommended which mofongo to try nd it was delicious. the property itself was nice. i feel the pool wasnt all that compared to the photos so if youre booking for the pool im sure u will be disappointed. they do give 2 free drinks everyday for each adult for all the days that you stay there. so if you dont use the ticket one day then the next day you will have 4 free drinks. u can only use the ticket during certain hours. everyone was nice. they do offer free breakfast as well. wasnt much options and the omelet line gets really long. spent most of my time outside than in the hotel. i do also like how the rooms have a living room with an extra bed also. not sure if i would stay here again.
Stayed 3 nights in Jul 2024

8/10 Good

Raedell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 4 nights in Aug 2024

10/10 Excellent

tenzin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my friends stayed at Embassy for 6 nights. There were little inconveniences at the beginning as we didn’t get the floor/room that we wanted (due to construction) but they were really accommodating and fixed the issue right away. The included-breakfast is definitely a great perks of staying at this particular hotel. The hallways to the elevator, to the lobbies, and the dining areas all were kept clean which was very satisfactory. Overall, I highly recommend this hotel to anybody looking to book a place in San Juan.
Stayed 6 nights in Aug 2024

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family. Very friendly staff. Great breakfast. My kids enjoyed the pool. Room was clean. However, music was a little much, especially when it’s late at night and only a couple of people are in the lounge. Also toilet was slow to flush, but once the front desk was notified the guy showed up with plunger. The hotel and the restaurant “Cueva Del Mar” look dated.
Stayed 4 nights in Aug 2024

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, staff & service, amenities
I like the breakfasts and do not like the two man in bar on swimming pool because they were no nice to me.
Stayed 2 nights in Aug 2024