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InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

Aerial view
Interior
Exterior
Presidential Room, 1 Single Bed
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Pool
  • Parking available
  • Breakfast available

Explore the area

Map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Multiplaza Mall Escazu
    5 min walk
  • Pimentos
    1 min walk
  • San Jose Sabana Station
    10 min drive
  • San José (SYQ-Tobías Bolaños Intl.)
    17 min drive

Room options

View all photos for Room, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Club lounge access

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Pool View

Room amenity

Classic Room, 1 King Bed, Pool View

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Club lounge access

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access (Top Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Club lounge access (Top Floor)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Club Lounge Access)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Balcony (Club Lounge Access)

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Club lounge access, Pool View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Club lounge access, Pool View

  • 39 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access (Top Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access (Top Floor)

  • 78 sq m
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 2 Double Beds, Club lounge access

View from room

Room, 2 Double Beds, Club lounge access

  • 39 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club lounge access, Pool View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access, Pool View

  • 78 sq m
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room

Room amenity

Classic Room

  • 30 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds

Room amenity

Classic Room, 2 Double Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Premium Room

  • 39 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Club lounge access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Club lounge access

  • 78 sq m
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, Pool View

Room amenity

Classic Room, 2 Double Beds, Pool View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

Family-friendly San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu
Along with 4 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel offers 372 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Multiplaza Mall Escazu. You'll find features like free WiFi in public areas, plus 3 outdoor pools and 4 restaurants.
  • Free WiFi
  • Enjoy Italian cuisine with garden views at Pimento, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Treat yourself to massages, body wraps, or facials at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José
InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 21 meeting rooms. Event space at this hotel measures 31215 square feet (2900 square meters) and includes a conference center. A children's pool, a sauna, and a terrace are also featured at the family-friendly InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel. For a fee, parking is available. A complete renovation of InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel was completed in March 2020.

This 4-star San Rafael hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Factory - Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
The Market - Overlooking the pool and garden, this bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Zambra - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (CRC 8630.00 per day)
  • Secured uncovered valet parking on site (CRC 7800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: CRC 16500 for adults and CRC 8250 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Pimento
  • Factory
  • Nau Sushi Lounge
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Private picnics
  • Sauna
  • Shopping centre
  • A hot tub
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (31215 square feet of space)
  • Meeting rooms - 21

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Couples dining
  • Renovated entire property – March 2020
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch LED TV
  • TV channels
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 372 out of 633 reviews" "
Rating 8 - Good. 148 out of 633 reviews" "
Rating 6 - Okay. 55 out of 633 reviews" "
Rating 4 - Poor. 24 out of 633 reviews" "
Rating 2 - Terrible. 34 out of 633 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2024

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel in San Jose but on the pricy side. All the restaurants are great and the Mall next door has a lot to do including a great cinema.
Stayed 1 night in Jul 2024

10/10 Excellent

Gian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
Stayed 4 nights in Jul 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean rooms. Higher end hotel. Food was unfortunately just ok - dinner and breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Amenities, property conditions & facilities
It’s a great place and has a lot going on
Stayed 1 night in Jul 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Jon

Stayed 1 night in Jun 2024

10/10 Excellent

Edwin

Stayed 4 nights in Jun 2024

10/10 Excellent

Kory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Chandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Stephen

Liked: Staff & service
Staff was above and beyond professional and friendly! Food was excellent
Stayed 1 night in May 2024

4/10 Poor

Alfonso

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very well located, but very old… for the price is expensive
Stayed 1 night in May 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos, San Jose

Stayed 2 nights in Apr 2024

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien. El único “pero” es que ayer al ir a cenar casi no me dejan entrar porque venía muy fachosa después de hacer rafting …sino, todo súper!
Stayed 5 nights in Mar 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , Loved the resturants
Stayed 2 nights in Feb 2024

6/10 Okay

MAURICIO, Doral

Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Stayed 2 nights in Jan 2024

10/10 Excellent

Avery Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
Stayed 1 night in Dec 2023

8/10 Good

Pablo, doral

Stayed 1 night in Jan 2024

8/10 Good

Areej

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff
Stayed 4 nights in Dec 2023

8/10 Good

shakeela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023