2/10 Terrible
Robbin, Irricana
Travelled with partner
23 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs a full overhaul of Reno’s and need to stop the homeless from entering the premises and hanging around outside. The hotel is filthy, stinks, and has NO HOT WATER !!! We were there for 2 nights, first night stay went to shower and no hot water & no soap. Told the front desk the next morning and they moved us to another room. Was hopeful for a hot shower but nope, not even luke warm. Unbelievable - called the front desk & was told someone would come up to check it. Waited 30 mins and no one showed up. At check out I told them again about no hot water, the personal at the desk didn’t seemed surprised at all. I was upset and they said nothing they could do for a refund as it’s thru Expedia only. I have contacted Expedia and they were not successful reaching anyone at the hotel. So they are still trying as I am looking for a full refund. This place should be condemned. Carpets are disgusting, don’t walk in bare feet anywhere, showers & counters are chipped and discolored. Beds are horrible not support and probably full of bed bugs. Slept on top of the blankets with extra from other bed.
DO NOT RECOMMEND THIS PLACE TO ANYONE !!!
Robbin
Stayed 2 nights in Dec 2024