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8 Dec 2023 by Suha Yesilyurt/ Hotel Manager
Dear… Thank you for bringing issues to our attention and I am terribly sorry to read about your experience. Our pricing is comparable to similar properties in the area and we feel we provide good value given our location and extensive facilities. We regret that this was not your impression.I have been investigating the case with my team about the situation which occurred at dinner time. It is such an unfortunate case that language barrier caused misunderstandings and I do apologies on behalf of my team. Our season is already started, and the bellboys are all the time picking up or delivering suitcases. The luggage room door is closed but it is also possible that the door might left open for few seconds while taking some suitcases into the car. On the other hand, we have security camera which is focused on to our luggage room. Thank you for your nice words about the location and the igloo product. Please note that your feedback is highly appreciated and I will go trough the feedback one more time with my team and hopefully we will prove the improvement in your next stay with us. Best regards,
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the eco-certified Santa's Igloos Arctic Circle. Free self parking is available. This 4-star Rovaniemi hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Santa's Igloos Arctic Circle offers 71 air-conditioned accommodations with minibars and complimentary dressing gowns. 32-inch Smart televisions come with premium cable channels. Bathrooms include a shower, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Guests are served a free local cuisine breakfast daily from 7 AM to 10 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner.
Room service is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 9:00 PM. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
