2/10 Terrible
Eric
Business traveller
16 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
The only reason I made it 2 stars instead of one is because the after hours person in reception was actually really nice and went above and beyond in helping me. If more people were like him, the hotel would have a chance.
The aggressive people in the day should be ashamed.
Let me start:
First- they have a card with a QR code for having snacks and food brought up. The bar code just goes to their website not menu. When you call down and ask for the menu, they say it is at the front desk. So you go down. Then they say it’s at the bar. The bar says there is no such thing. And they won’t send a drink up because it’s for “safety.”. There is no room service or snacks to be sent up after being sent around to different people.
Second, when you tell them you have to have a meeting right at check out and they say “ok” you can expect to have your meeting disturbed multiple times by an aggressive front desk asking to confirm you are in a meeting.
When your boss is irritated after the call from the disturbances, they will chase you down and disrupt that conversation to tell you that you need to finish check out, despite telling them that you will handle it after. Half of my credit cards refused payment because it is a “questionable vendor”
Then when you order a Long Island, instead of telling you they ran out of Coca Cola (!!), they will make you an abomination with sugar free peach soda. Then make you sign before agreed to remove. Aggressive front desk demands you pay because you sign
Eric
Stayed 1 night in Sep 2024