4/10 Poor
Adriana, Delta
Travelled with group
28 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
The property is conveniently located to the rail station Tor Vergara which travels to Rome Termini frequently throughout the day. The trip takes approximately 15mins and costs 1.50 euros. The hotel staff were less than helpful and not friendly except for the housekeeping staff. On the morning of our arrival the hotel messaged us directions as to how we could access their parking lot but since we were already on the road we didn’t see their message. Their main parking lot is accessed only via the Hwy but Goggle Maps doesn’t show you that unless you put in a different address in the search bar. Due to that we ended up parking in their employee lot which we were told is not supervised and unsafe. I asked why they hadn’t forwarded me their instructions the day prior to our arrival but no answer or explanation was given. Most frustrating experience and totally avoidable. The best thing about this hotel is its proximity to Frascati, quaint place with the funkiest restaurants & cafes. We ended up going there for dinner as our hotel doesn’t offer anything along those lines and staff weren’t too helpful in their recommendations.
Adriana
Stayed 2 nights in Oct 2024