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Hampton Inn & Suites Rochester/Henrietta

2.5 star property

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Photo gallery for Hampton Inn & Suites Rochester/Henrietta

Reception
Reception
Indoor pool
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
280 Clay Rd, Rochester, NY, 14623
  • Place, Marketplace Mall
    ‪13 min walk‬
  • Place, Monroe Community College
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(69 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(40 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(42 reviews)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(11 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Bathtub)

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Bathtub)

9.6 out of 10
Exceptional
(15 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(12 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(10 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Studio, 1 King Bed with Sofa bed, Accessible

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hampton Inn & Suites Rochester/Henrietta

This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Hampton Inn & Suites Rochester/Henrietta offers 126 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the free breakfast at Hampton Inn & Suites Rochester/Henrietta. During your stay, you'll be within walking distance of Marketplace Mall. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • 7 minutes by car from University of Rochester and 7 minutes from Rochester Institute of Technology
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Rochester/Henrietta offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 2 meeting rooms available. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Rochester/Henrietta. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Henrietta
Hampton Inn Henrietta Hotel
Hampton Inn Henrietta Hotel Rochester
Hampton Inn Rochester Henrietta
Hampton Inn Rochester/Henrietta
Hampton Inn Rochester/Henrietta Hotel Rochester
Hampton Inn Rochester/Henrietta Hotel
Hampton Inn Rochester/Henrietta Rochester
Hampton Inn Suites Rochester/Henrietta

Hampton Inn & Suites Rochester/Henrietta Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Meghan

Stayed 1 night in Jan 2026

10/10 Excellent

Alvan

Stayed 1 night in Dec 2025

8/10 Good

Michael

Stayed 2 nights in Dec 2025

10/10 Excellent

Kathren, REDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, spacious room. Conveniently located near shopping, restaurants, and more. Staff was helpful and friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Huiming

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Spacious room and good breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2025

2/10 Terrible

Blake

Stayed 1 night in Dec 2025

10/10 Excellent

Rui

Liked: Cleanliness, amenities, property conditions & facilities
Clean and big room is great!
Stayed 1 night in Dec 2025

8/10 Good

Adrian

Stayed 3 nights in Dec 2025

8/10 Good

Malinda

Liked: Cleanliness, staff & service, amenities
Property seemed to be an older hotel recently remodeled. Interior very clean. Rooms nice but I have two complaints. Shower caulking was very dirty with mold and areas around the building had debris and trash that could be easily cleaned up by maintenance but it doesn’t appear to be regularity done. Lost gloves bags mini liquor bottles etc..
Stayed 1 night in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
G
Stayed 3 nights in Dec 2025

10/10 Excellent

Gale

Liked: Cleanliness, amenities, property conditions & facilities
Great deal! Clean, comfortable, and convenient for low price.
Stayed 1 night in Dec 2025

8/10 Good

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Enjoy staying here Never any issues but I will say shower pressure on 4th floor not the greatest
Stayed 2 nights in Dec 2025

8/10 Good

George

Good value for money hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Stayed 1 night in Dec 2025

2/10 Terrible

Tajwer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Not indicated anywhere that this hotel was under serious construction with many amenities unavailable. Room was decent, but everything else was terrible. Breakfast area was relocated to a small room and with limited items, many of which would quickly run out. Entire main lobby was off limits, only one working elevator which was slow and busy, no gym or pool access, dust everywhere and contractors working around the clock, blocking the entrance due to laying tiles and other work. Our room was never serviced during a three night stay, even though the standard was already low at 'only every other day' being the policy. This was frustrating to navigate with a young baby and at the very least we would've appreciated a cleaned up room. When checking the Hilton website, there is only a small note which says 'Guest room renovations from September 1 until December 1', with no other information. Given that our stay was Nov 27-30, I can tell you that this hotel is nowhere near complete even with contractors working at all hours. We felt very misled and I'm sure many others did as well when they came and saw the condition of the hotel - the place was sadly packed because of American Thanksgiving and people having limited options. We would've never stayed here had we known about this. Extremely disappointing, especially given that the rate was the standard instead of being reduced or discounted.
Stayed 3 nights in Nov 2025

2/10 Terrible

Alessio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there few years ago. Facilty has changed lots. Looks like new management downgraded the place and service.
Stayed 2 nights in Dec 2025

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

6/10 Okay

Sheryll

Stayed 1 night in Nov 2025

10/10 Excellent

anton

Business traveller
Liked: Cleanliness, staff & service, amenities
Location, parking availability and cleanliness.
Stayed 2 nights in Nov 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Stayed 4 nights in Nov 2025

4/10 Poor

Amanda

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was under construction. Staff was attentive. The bathroom was dirty.
Stayed 1 night in Nov 2025

8/10 Good

antonio

Stayed 3 nights in Nov 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities
Newly refinished rooms and friendly staff.
Stayed 2 nights in Nov 2025