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Excelsior Palace Portofino Coast

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Private beach, sun-loungers, beach umbrellas, beach towels
Front of property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar

Explore the area

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    3 min walk
  • San Michele di Pagana Beach
    7 min walk
  • Spiaggia pubblica Travello
    10 min walk
  • Genoa (GOA-Cristoforo Colombo)
    33 min drive

Room options

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • 22 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen

Down duvets, minibar, in-room safe, individually furnished

Superior Queen

  • 22 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Sea View

Suite, Sea View | Room amenity

Suite, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen

Down duvets, minibar, in-room safe, individually furnished

Classic Queen

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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Room

Best Western Plus Tigullio Royal Hotel

Spa
Pet-friendly
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (855)
The price is €94
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Best Western Plus Tigullio Royal Hotel

About this property

Excelsior Palace Portofino Coast

Luxury hotel on the beach, with outdoor pool
At Excelsior Palace Portofino Coast, hit the private beach, dine onsite at Ristorante Lord Byron, or enjoy a drink at one of the hotel's 2 bars/lounges.
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us they can't get enough of Excelsior Palace Portofino Coast's great location. During your stay, you're just a quick walk from Marina di Rapallo. Free breakfast, free WiFi in public areas, and 2 restaurants are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy Mediterranean cuisine with ocean views at Ristorante Lord Byron, one of the property's 2 restaurants and 2 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and yoga classes
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Marina di Rapallo and 7 minutes by foot from San Michele di Pagana Beach
  • Cats and dogs welcome for a fee (restrictions apply)
Simply step outside to unwind on the hotel's beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. After a day at the beach, enjoy amenities at Excelsior Palace Portofino Coast like an outdoor pool and a fitness center.

Free breakfast is available daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Ristorante Lord Byron - Overlooking the ocean, this seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
EdenRoc Lounge&Restaurant - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Ristorante Lord Byron
  • EdenRoc Lounge&Restaurant
  • Yachting Bar
  • Sporting Bar

Things to do

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Billiards/pool table
  • Fitness centre
  • Free beach club
  • Lifeguards on-site
  • Outdoor pool
  • Pilates classes
  • Scooter/moped hire
  • Spa services
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (6458 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Renovated entire property – January 2023

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Cribs (infant beds) are available for EUR 120.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number 010046-ALB-0033

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

maria

Travelled with partner
Liked: Amenities
location was great
Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
We loved this hotel so much. The beach club area was perfection. I wish we could’ve stayed longer. The service in every area of the hotel was excellent and welcoming. The food at the restaurant was delicious and again the service superb. We particularly loved our waiter Daniel. Breakfast was also delicious with lots of options and great coffee. Yes we would absolutely stay here again. Thank you so much
Stayed 3 nights in Sep 2024

10/10 Excellent

Alon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing and charming hotel we stayed in Italy! It is called a Palace for a reason. The staff was amazing, Angello was, as his name, an angel! He helped us plan our stay and recommended restaurants! If you like to swim, use this hotel's access! Yes, there is no beach but between the infinity pools and the water access, it is an absolute pleasure! We will be back and for longer!
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, with a great beach club. The staff goes out of their way to ensure a perfect stay.
Stayed 3 nights in Sep 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, parking available. Staff was friendly. The room was a little dated, the toiletries looked like they had been out and not freshened up from the last guest. The terrace was not wiped down outside my room. The beach club was nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views. Great food and very helpful staff. Wonderful experience!
Stayed 2 nights in Sep 2024

8/10 Good

Jordana, Florham Park

Travelled with partner
Liked: Cleanliness, staff & service
Note to future guests: although the name of the hotel says Portofino Coast, this is no where near Portofino. It is a 20 min car ride to Portofino, and if you go by taxi, the flat rate is €52 EACH WAY!
Stayed 2 nights in Sep 2024

8/10 Good

sakr

Stayed 1 night in Aug 2024

6/10 Okay

Kassia

Disliked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

bita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and amazed by the views and locations. Hotel staff provided excellent service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rajaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

VIKTORIYA

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Janoux

Liked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach area! Sea view
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
TERRIBLE experience!! This hotel is NOT at all a five star property!! It hasn't been redecorated, renovated or updated in any way since the early 80's. There was rarely hot water, the hallways smelled musty and old, and the food was TERRIBLE and ridiculously over priced. The front desk staff was incredibly unfriendly and had no interest in helping us in any way. We've traveled to Italy multiple times over the last 20 years and this was the worst experience I've ever had! I wouldn't recommend this hotel to anyone!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The pools & beach clubs are fantastic
Stayed 3 nights in Aug 2024

10/10 Excellent

Judeh

Liked: Cleanliness, staff & service, property conditions & facilities
We come every year during the summer and it is a truly special place for us. The staff are all great and very warm and welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dylan

Stayed 2 nights in Aug 2024

10/10 Excellent

Jeongho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Portofino period.
This was one of the best hotels I have ever experienced. There are two pools, both kids friendly which I really liked, and an access to the sea water which was just perfectly shallow and calm. Staffs were extremely courteous and responsive. Thank you.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but can do much better
The stay overall was great. The breakfast was nice and the dinner also. I would say that for a five star the hotel is very dated especially where the hotel rooms are, it’s definitely in need of refurbishment. I also find it odd that they do not use fresh fruits for fruit juice like orange, which there is in abundance in Italy. The hotel is in a fantastic location with spectacular views, it just needs some improvement.
Stayed 2 nights in Jul 2024

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bellísimo
Stayed 2 nights in Jul 2024

10/10 Excellent

Danijela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024