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Novotel Queenstown Lakeside

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Queenstown Lakeside

Private spa tub
Indoor spa tub
Front of property
View from room
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Gardens
    1 min walk
  • Queenstown Beach
    2 min walk
  • Church of St Peters
    2 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    13 min drive

Room options

View all photos for Room, 1 King Bed, Lakeside

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express And Suites Queenstown, an IHG Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (936)
The price is €215
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn Express And Suites Queenstown, an IHG Hotel

About this property

Novotel Queenstown Lakeside

Family-friendly Queenstown hotel in Queenstown City Centre with a fitness center
A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a spa tub, valet parking, and 24-hour room service. Housekeeping is available on request.
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Novotel Queenstown Lakeside. During your stay, you're just a quick walk from Williams Cottage. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the location and the breakfast
  • Steps from Williams Cottage and Lake Wakatipu
Novotel Queenstown Lakeside offers its guests a spa tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Off-site parking for NZD 45 per night; discounts available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 37 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Elements

Things to do

  • Bike rentals
  • Bike parking
  • Bike storage
  • Fitness centre
  • A hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (646 square feet)
  • A meeting room

Outdoors

  • Garden
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Satellite channels
  • Streaming services

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1003 reviews" "
Rating 8 - Good. 337 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sudesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, quiet & serene garden side, great lake view & short walk to the lake, in the heart of Queenstown, short walk to the shops, restaurants, attractions. The service was great, very helpful, friendly staff, huge range of buffet breakfast options that catered for guests with different cutural backgrounds, very clean & tidy hot spa room, which was a great treat after day of skiing. I found the staff very considerate & mindful of guest needs and preferences. Highly recommend Novotel.
Stayed 4 nights in Aug 2024

8/10 Good

Gary

Travelled with family and small children
Liked: Staff & service, amenities
Everything was wonderful, only disappointing thing was the room service for cleaning on the last day. Didnt tidy well or leave clean towels
Stayed 4 nights in Aug 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Roger Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will go back
Stayed 3 nights in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Comfortable.
The room was comfortable and clean but it was showing its age. It was frustrating to find out the hot tub/spa was only available by booking ahead. It was not available during our stay. The staff were helpful. The food was ok with lots of choices for breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Novotel Lakeside in Queenstown. Lovely staff, rooms always perfect, honestly can’t say a bad word about my stay.
Stayed 10 nights in Jul 2024

8/10 Good

Belinda Joanne

Travelled with family
Liked: Staff & service, amenities
3-4 star- needs an upgrade
Stayed 6 nights in Jul 2024

10/10 Excellent

Delia Viorica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location, it was nice, clean, great breakfast. Some areas a bit dated but didn’t make a difference to our great experience.
Stayed 6 nights in Jul 2024

10/10 Excellent

Noor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Jul 2024

10/10 Excellent

Danie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location can't be beaten. Friendly and helpful staff. Great value for money.
Stayed 3 nights in Jul 2024

8/10 Good

CHEN-CHUN

Stayed 4 nights in Jul 2024

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is perfectly situated right in town on the lake front, but is a little tired. The beds are only double size, which is a squeeze for two people. The rooms are also quite tight. It wasn't bad, but I might try a different hotel next time.
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay this July. Hotel is in the perfect position - right next to the lake but a block and a half away from any nightlife. Staff were all very friendly. breakfast was great value and had good variety. Would stay here again.
Stayed 7 nights in Jul 2024

8/10 Good

Ederson, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-located and maintained. The hotel's location makes staying there a no-brainer.
Stayed 1 night in Apr 2024

8/10 Good

LaNae

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We were originally put into rm 151 by the entrance and a children’s play area. They were very considerate about changing us to a quieter room. One thing that would change the shower experience is if they would put weight in the shower curtain or something else. It was quite annoying to have the curtain stuck to you during a shower.
Stayed 5 nights in Jul 2024

10/10 Excellent

Venessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Novotel was great, located in a convenient area, room was clean and comfortable although lacking storage space for a family of 4 with snow gear… but Queenstown is so beautiful and inviting we didn’t spend much time in our room. The staff were all very helpful and welcoming, Thomas was exceptional giving us detailed information on activities we could do with our family and making sure our stay was 10/10.
Stayed 7 nights in Jul 2024

8/10 Good

Leily

Liked: Cleanliness, staff & service, property conditions & facilities
Great place close to everything
Stayed 5 nights in Jul 2024

10/10 Excellent

il min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great experience and nice location, buffet is better than anything.
Stayed 4 nights in Jun 2024

8/10 Good

Jiwang

Stayed 6 nights in Jun 2024

6/10 Okay

Weijun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to everything. Dated facilities, toilet has many cracks, shower curtain is not convenient, The shower is not kids friendly
Stayed 4 nights in Jul 2024

6/10 Okay

Judith

Travelled with family
Liked: Cleanliness
I don't know who bungled the booking - Expedia or Novotel. I asked for an accessible room with 2 beds. I was given a room with 2 beds and a walk in shower. So no shower after travelling all day. The next day we were moved to an accessible room with one bed. However a trundle was given at no extra cost but it was a very tight squeeze.
Stayed 5 nights in Jun 2024

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Cute hotel located right next to the shopping and dining downtown of Queenstown. We walked to everything including the gondola. Just a small bit outdated feeling but renovations seemed to be in progress. It felt like a well used snow skiing hotel which was also evident by all the skiers using it. Beds were small, which we knew of course, but still wish they had double queen options. What was most disappointing was the bathroom. 1-Bathroom entrance door. Has opaque film or something but was basically see through (not opaque) from the outside looking in. Angle of the door means most people in the room could easily see the bathroom user. 2-Shower door. Is all glass and was a half door. What??? This means water sprayed out, bounced off my back and head…whatever…and ran on to the floor and all over the heated towel rack. Very poor design. Lastly, I met so many wonderful NZ people that my expectations were probably sky high but the staff person that both checked me in and checked me out (same person) - seemed distracted both times we interacted. She’d ask a question then look away at someone else next to her and not listen causing me to answer the question twice. Also didn’t offer up any advice about the surrounding area. Queenstown and the downtown area is amazing though and this is a perfect location for easy walking to food and shopping. A little bit of improvements could really push this hotel to the top of every visitors list.
Stayed 2 nights in Jun 2024

10/10 Excellent

Xinhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Jun 2024

10/10 Excellent

Nicola

Stayed 2 nights in Jun 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024