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Casa Dona Susana

3.5 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Casa Dona Susana

Restaurant
Reception
Outdoor pool
Standard Room, 1 King Bed
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Pool
  • Air conditioning

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Olas Altas Street
    ‪1 min walk‬
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪3 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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16 Feb - 17 Feb
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About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a snack bar/deli. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Casa Dona Susana's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Playa de los Muertos and Los Muertos Pier
Some rates at Casa Dona Susana are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking

Food and drink

  • 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

More

  • Individually decorated
  • Iron/ironing board
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 10 PM.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 97 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 6 nights in Oct 2024

8/10 Good

Carlos Armando Franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 4 nights in Oct 2024

8/10 Good

sharon

Travelled with group
Liked: Staff & service
The hotel is older and showing its age, however the staff is incredibly helpful and friendly.
Stayed 6 nights in Oct 2024

4/10 Poor

Katrina

Travelled with partner
Disliked: Property conditions & facilities
The hotel itself is old, very quaint but if you go by the pics and description given you will be deceived as we were. Luis at the front desk was great but between the hotel & Expedia we could get no help. The hotel itself is not all inclusive. The only things at the hotel are the rooms and a pool. We paid for all inclusive but had to walk to the other hotel down the block and across the street. It says concierge service & mini bar, none of that is true. The rooms are very small. We also were awaken super early by the noise of workers working next door & we told the front desk who told us there was nothing they could do. The noise from the workers proceeded all throughout the day.
Stayed 3 nights in Oct 2024

4/10 Poor

Edwin

Travelled with partner
Disliked: Property conditions & facilities
Better Wi-Fi, TV connection stop working towards the end of the stay. The room phone connection was not available.
Stayed 7 nights in Oct 2024

2/10 Terrible

Dillon

Disliked: Staff & service
Stayed 10 nights in Sep 2024

8/10 Good

nieves romero jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen trato y cerca del malecón
Stayed 4 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a convenient location. Walking distance to everything! Our room was a lot smaller than advertised however and windows did not open so could not get sunlight or fresh air. Other wise I would have given this 10/10. Front desk staff were always friendly but the housekeeping staff did not make much effort. Rooftop pool was a nice treat! The all-inclusive meals at the resort next door could use a bit more variety. Overall a pleasant stay for the price!
Stayed 4 nights in Jul 2024

8/10 Good

Ricardo

Liked: Amenities, property conditions & facilities
Lovely older hotel. A coffee maker in the room would be a nice addition
Stayed 7 nights in Sep 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute, clean , friendly. Cannot beat the location
Stayed 4 nights in Sep 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all of the plants in the building. Very clean, staff is polite. Top to bottom great service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jaleesa, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel.
Stayed 4 nights in Aug 2024

8/10 Good

Kelsey

Stayed 2 nights in Aug 2024

8/10 Good

Gabriel Camile

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Our original room was a standard room and needed A LOT of work, old and rundown. We had to pay more for the renovated superior room, which was much better. The property is really nice, but they need to do a better job at cleaning the pool…didn’t want to go in because it was very dirty
Stayed 7 nights in Aug 2024

2/10 Terrible

Michael, Meridian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not ever stay there again, nor do I recommend it . My AC unit leaked so much water that my floor was completely wet all the time until I put a towel down & kept replacing the towel. My door literally would not close all the way & rain & mosquitoes would come in my room at night . Asked to change my room but I would have to pay to upgrade. Food was horrible, pool was nasty . I can go on & on .
Stayed 5 nights in Aug 2024

8/10 Good

Roxanne, SAN MATEO

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very grateful for this (one of the few) family-oriented hotels in this beautiful location. We enjoy the Catholic artifacts, even though we are disappointed that some have been removed from the establishment over the years.
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard, WINNIPEG

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach and Malacon choice of pools at r Three properties
Stayed 1 night in Aug 2024

10/10 Excellent

Saran

Stayed 2 nights in Jun 2024

10/10 Excellent

Sugey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue muy amable el lugar muy bonito tranquilo y limpio cerca de la playa y el paquete todo incluido muy bien el restaurant tenia buena variedad de comida entretenimiento una vista al mar hermosa.
Stayed 3 nights in Jul 2024

10/10 Excellent

LUIS

Stayed 2 nights in Jul 2024

6/10 Okay

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024