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Hotel Star Express Puebla

3.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Star Express Puebla

Standard Quadruple Room, 2 Double Beds
Laundry room
Reception
Room service – dining
Daily full breakfast (MXN 110 per person)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
De La Pedrera 3119, near CAPU, Puebla, PUE, 72070
  • Galerías Serdán
    3 min drive
  • Parque Puebla
    6 min drive
  • Zona Histórica de los Fuertes
    6 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    34 min drive
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds

Family Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

Plaza Poblana

Pet-friendly
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (515)
The price is €41
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Plaza Poblana

About this property

Hotel Star Express Puebla

Beaux Arts hotel with free parking connected to the convention center in Puebla
A restaurant, a health club, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Hotel Star Express Puebla offers 64 accommodations with safes and designer toiletries. 32-inch LED televisions come with cable channels. Bathrooms include rainfall showerheads and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
With your stay at Hotel Star Express Puebla, you'll be connected to the convention center and close to Fort Loreto. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • 6 minutes by car from Fort Loreto and 7 minutes from Puebla Convention Center
There's a restaurant on site. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A health club, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hotel Star Express Puebla. Limited free parking is available on a first-come, first-served basis.

This Beaux Arts Puebla hotel is smoke free.

The hotel hosts a free manager's reception daily.
Restaurante - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free off-site parking within 98 ft
  • Street parking available

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 110 for adults and MXN 110 for children
  • 1 restaurant
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Restaurante

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (538 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 100
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Star Express Puebla

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Early check-in fee: MXN 100 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel Star Express Puebla.

Property is also known as

Hotel Star Express Puebla
Star Express Puebla
Star Express
Hotel Star Express
Star Express Puebla Puebla
Hotel Star Express Puebla Hotel
Hotel Star Express Puebla Puebla
Hotel Star Express Puebla Hotel Puebla

Hotel Star Express Puebla Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 99 out of 272 reviews" "
Rating 8 - Good. 111 out of 272 reviews" "
Rating 6 - Okay. 42 out of 272 reviews" "
Rating 4 - Poor. 10 out of 272 reviews" "
Rating 2 - Terrible. 10 out of 272 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Arturo

Stayed 1 night in Jan 2024

10/10 Excellent

Celedonio

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 Minutes and Out
I, unfortunately, did not have a good experience with Hotel Star Express Puebla and had to check out fifteen minutes after arriving. The issue was that the room did not have a window, which could have been fine if there was a way to control the temperature, but there was no AC or a fan, which just made the room's air still and insufferable. Second, the most pressing issue was a lingering awful smell of sewage from the bathroom. It was so strong and intense it was making me nauseous. My colleague staying in the same hotel had the same issue with the smell, so it wasn't just my room. With these issues, we opted to leave. Although we were told we would not get a refund, we did not care because it was terrible.
Stayed 2 nights in Nov 2023

8/10 Good

Rene

Stayed 1 night in Oct 2023

2/10 Terrible

Alejandra

Stayed 1 night in May 2023

4/10 Poor

MARIA DEL CARMEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The fee is expensive according to the hotel appearance. Nobody is present to help you with the luggage and there are only stairs. Bathroom outlet was not working. It was reported to the front desk but they didn't do anything. Small rooms and nothing is the same as the pictures on the web Very disappointed that this place is offered through expedia.
Stayed 1 night in Aug 2022

10/10 Excellent

Silvestre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast to die for!
Was fast and friendly service! Breakfast was delicious!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Other than the bedroom being near the kitchen (loud) was great. Very convenient to the bus station, nice and friendly staff. 4-5 minute walk to the bus station, markets, restaurants. Good breakfast and coffee. Would stay again!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfy beds enjoyed my shirt stay there bathroom are also very clean
Stayed 1 night in Sep 2018

10/10 Excellent

Jessica, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Modern Hotel
My husband and I decided to stay here for a family wedding because it was in a central location. We could have stayed with family in the area, but getting ready for a wedding is always hectic and we wanted our own restroom/space. We enjoyed how new everything was inside. Receptionist was very friendly and welcoming. The room was new, bathroom was new, toilet was new, windows were new...TV could have been bigger, could use a window a/c unit/heater. Closet space was adequate, and in-room safe was great. Could use a microwave, fridge, iron board and iron though. Toiletries were nice! Was a bit noisy, but nothing that a tired day before and after a wedding couldn't handle (when you're that tired, do you even care?). Parking lot was strange, but just park in the parking garage for Coppel next door while you check in and the valet will bring it and park it where it needs to go. My husband and I felt safe, however our family that lives in the area warned us not to stay there again because of the "danger". I don't know, we didn't see anything shady while we were there, so who knows. Overall, we enjoyed it. Great Price, location, cleanliness, modern updates, free buffet breakfast with amazing, delicious choices. Would recommend.
Stayed 2 nights in May 2018

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep It Up...
Excellent service, nice people from the front entrance, to the cleaning people... I'll recommend this hotel to all my fam. And friends. My Next trip for sure will be to Puebla, Pue Hotel Star Express.
Stayed 2 nights in May 2018

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very, very good hotel.
The hotel is brand new and everything is shiny. Beds are comfortable. No tears, no stains. It's a very good hotel even in EU/US terms! The only problem is little sound-proofing. You can hear everything happening in the corridor. In the morning people will wake you up as they head for the breakfast. So no matter how tired you were last night or how late you went to sleep, you are still going to wake up between 7-8AM. The breakfast included in the price was very good.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maid so annoying
not bad, just the maid know the door every hour after 10 am. room are small than the pictures in the website.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla Visit
Hotel was conveniently located for our meetings. It is across the street from the bus station so you can easily arrive from anywhere in Mexico. Despite the bus traffic there was no noise in the hotel from the buses. There is a little noise from the hallways and other rooms, but was not during reasonable sleeping hours, so no issue for us.
Stayed 2 nights in Sep 2017

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, very clean, great friendly service, great breakfast and very convenient for proximity to CAPU and local transportation.

8/10 Good

Ivan

Liked: Cleanliness, property conditions & facilities, room comfort
Regular
Hacen falta comodidad, como un ventilador o aire acondicionado por qué está muy encerrada la habitación.
Stayed 1 night in Aug 2024

10/10 Excellent

LAZARO RAYMUNDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Stayed 1 night in Jul 2024

8/10 Good

Tomas teodoro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Bastante bien solo mucho calor por qué no tienen aire ni ventiladores
Stayed 1 night in Jul 2024

8/10 Good

Tomas teodoro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bastante bien solo el calor por qué no tengo en aire acondicionado no ventiladores
Stayed 1 night in Jul 2024