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Grand Hotel des Alpes

4.0 star property

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Photo gallery for Grand Hotel des Alpes

Lounge
Mountain view
Front of property
Exterior
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Spa

Explore the area

Map
Via Passo Rolle, 118, Primiero San Martino di Castrozza, TN, 38054
  • San Martino di Castrozza Ski Area
    ‪1 min walk‬
  • Paneveggio-Pale di San Martino Nature Park
    ‪1 min walk‬
  • Dolomites
    ‪1 min walk‬
  • Bolzano (BZO)
    ‪107 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 55 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfort Double Room, Mountain View

Minibar, in-room safe, desk, cots/infant beds

Comfort Double Room, Mountain View

  • 16 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Double Room, Mountain View

Minibar, in-room safe, desk, cots/infant beds

Luxury Double Room, Mountain View

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Quadruple Room, Mountain View

Superior Quadruple Room, Mountain View | Living area

Superior Quadruple Room, Mountain View

  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Family Triple Room, Connecting Rooms, Mountain View

Minibar, in-room safe, desk, cots/infant beds

Family Triple Room, Connecting Rooms, Mountain View

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Comfort Double Room Single Use, Mountain View

Minibar, in-room safe, desk, cots/infant beds

Comfort Double Room Single Use, Mountain View

  • 16 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

  • 65 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

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About this property

Grand Hotel des Alpes

Family ski hotel with 2 restaurants
Grand Hotel des Alpes guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an indoor pool and a full-service spa.
Grand Hotel des Alpes offers 44 accommodations with minibars and safes. This Primiero San Martino di Castrozza hotel provides complimentary wireless Internet access.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam.
During your stay at Grand Hotel des Alpes, you're just a quick walk from Dolomites. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with massages, body treatments, or facials at the spa
  • Services include babysitting, free supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Steps from Dolomites and San Martino di Castrozza Ski Area
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Grand Hotel des Alpes helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site. Free breakfast is available daily. Public spaces have free WiFi. This ski hotel also offers an indoor pool, a 24-hour health club, and a sauna. Self parking is free.

This 4-star Primiero San Martino di Castrozza hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.
La Camisela - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free continental breakfast available daily 8:00 AM–10:00 AM
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • La Camisela
  • Il Cervo

Things to do

  • 24-hour health club
  • Arcade/games room
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms - 2

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Sauna
  • Turkish bath/hammam

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Cots/infant beds (surcharge)
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Premium channels
  • TV

Food and drink

  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Renovations and closures

The property is closed between March 19 and June 22.

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per day
  • Weight limit: 13 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number IT022245A135SEES94

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Des Alpes San Martino di Castrozza
Grand Hotel Des Alpes San Martino di Castrozza
Grand Hotel Alpes San Martino di Castrozza
Grand Alpes San Martino di Castrozza
Grand Alpes tino di Castrozza
Grand Hotel des Alpes Hotel
Grand Hotel des Alpes Primiero San Martino di Castrozza
Grand Hotel des Alpes Hotel Primiero San Martino di Castrozza

Grand Hotel des Alpes Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 28 out of 43 reviews
Rating 8 - Good. 13 out of 43 reviews
Rating 6 - Okay. 2 out of 43 reviews
Rating 4 - Poor. 0 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yoav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a one night stay during a tour of northern Italy. For the price we were very impressed and felt it necessary to write this review. It felt like stepping back in time a bit decor wise but we actually found this really charming and it was impeccably clean throughout. Small details such as the towel art in the room and unexpected access to a little indoor pool (that staff turned back on just for us despite our late check on time) made it an absolute delight. We also loved the breakfast. During our tour we have stayed at a lot of hotels, many more modern and more expensive than this, but this was our favourite. We will be back again and bringing friends for a simple, comfortable stay with amazing views under the mountain!
Stayed 1 night in Sep 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value. Suite size room for price of normal room
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Great location but dated facilities. Staff was very helpful and the other major complaint was the Wi-Fi, which is subpar. Overall excellent location and a nice hotel that needs to be brought into the 21st-century a bit with better amenities.
Stayed 2 nights in Jul 2023

10/10 Excellent

Clay, D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a mountain view
Wonderful experience. The best resteraunt in town is in the hotel, although the spa was a little less than expected, the overall experience was wonderful. The ski bus stops close by, and the parking is exceptionally convincent. Great place for a weekend getaway.

10/10 Excellent

Al & Trace, Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer vacation
Only stayed two nights with breakfast. Room was great as was the hotel and staff. You won't be disappointed with this choice of hotel. Enjoy....

10/10 Excellent

Maxence

Stayed 1 night in Sep 2024

10/10 Excellent

Maxence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Alberto, Roma

Liked: Cleanliness, staff & service, amenities
Hotel situato in una posizione ottima per raggiungere il centro e con un comodo parcheggio. Ottima e abbondante la colazione e bella e attrezzata la Spa. Unica nota negativa, nel complesso è un po' trascurato, cosa che per un grand hotel 4 stelle non dovrebbe essere ammesso!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura storica nel pieno centro di San Martino di Castrozza. Personale sia alla reception che a colazione molto professionale e gentile.Colazione ricca.Camera spaziosa e pulita con balcone e vista sulle montagne.
Stayed 3 nights in Aug 2024

10/10 Excellent

lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Danny Skov

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kvalitetsoplevelse i Dolomitterne
Fantastiske dage i Dolomitterne. Dejligt rummeligt familieværelse med dobbeltseng og to separate enkeltsenge til teenagerne. Morgenmaden og servicen i restauranten på hotellet var i særklasse i forhold øvrige hoteller i samme prisklasse.
Stayed 3 nights in Jul 2024

10/10 Excellent

John de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi hotel met geweldig uitzicht op loopafstand van het centrum. Prima ontbijt
Stayed 1 night in Jun 2024

8/10 Good

Ludovica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima posizione. Camera molto ampia e comoda. Buon rapporto qualità/prezzo
Stayed 2 nights in Jun 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto ok, l'unica cosa l'arredamento del albergo un po' vecchio
Stayed 6 nights in Feb 2024

10/10 Excellent

Tommaso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posto piacevole
Posto bellissimo, camera favolosa e colazione abbastanza.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stefano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel storico in buona posizione..ottimo park.Tutto il personale gentile e disponibile..buono centro benessere e colazione eccellente e varia.consigliato
Stayed 4 nights in Jan 2024

10/10 Excellent

omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appena passato tre giorni con la mia famiglia.. personale gentilissimo e disponibile a qualsiasi richiesta. Spa e piscina stupendi. Miniclub bellissimo per i bambini.. consiglio assolutamente
Stayed 3 nights in Jan 2024

10/10 Excellent

Luigi, Lecco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo l'hotel e i servizi con la spa riservata agli ospiti. Salotto bar grande e ospitale. Ottimo anche il ristorante. Ski bus di fronte al ripostiglio sci. Un'ottima scelta. Non sempre i "Grand hotel 4****" soddisfano le aspettative come in questo caso. Consigliato.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich war schon oft beim Grand Hotel des Alpes. Super Service! Die Lage ist einfach unschlagbar. Immer wieder gerne, bis nächstes Jahr!
Stayed 5 nights in Jun 2023

10/10 Excellent

ANDREA

Stayed 1 night in Jan 2023

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Francesca

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel centrale e molto comodo. La persona che ci ha accolto al check-in, anche se a tarda serata, era molto gentile. I bagni sono assolutamente da ristrutturare, nessun drink di benvenuto, frigobar con solo due bottigliette di acqua (pessimo) nessuno snack … non lo trovo un servizio complessivo da 4 stelle e il prezzo è eccessivo rispetto a quello che la struttura offre.
Stayed 1 night in Aug 2022

10/10 Excellent

Maria Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2022