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Residencial Bela Star

2.0 star property

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January 2025
February 2025

Photo gallery for Residencial Bela Star

Interior
Exterior
Reception
Desk, free WiFi, bed sheets
Reception

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Rua da Alegria 642, Porto, 4000-037
  • Bolhao Market
    12 min walk
  • Ponto de Encontro
    1 min walk
  • Marquês Station
    7 min walk
  • Porto (OPO-Dr. Francisco de Sa Carneiro)
    20 min drive

Room options

View all photos for Double Room

Double Room

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Desk, free WiFi, bed sheets

Twin Room

  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Desk, free WiFi, bed sheets

Quadruple Room

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Desk, free WiFi, bed sheets

Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Reception

Hotel Grande Rio

Pet-friendly
Free WiFi
Air conditioning
Parking available
4.1 out of 5, Very good, (324)
The price is €50
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Hotel Grande Rio

About this property

Residencial Bela Star

Hotel with free parking, near Ribeira Square
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and free self parking. WiFi in public areas is free.
Residencial Bela Star offers 24 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers and bidets. Housekeeping is offered daily and hair dryers can be requested.
During your stay at Residencial Bela Star, you'll be within walking distance of Porto Historic Center. Features include free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Services include tour or ticket assistance
  • Just a 3-minute drive from Ribeira Square and a few minutes from Porto Historic Center
Residencial Bela Star offers its guests tour/ticket assistance. Public spaces have free WiFi. Free self parking is available.

This Porto hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Bidet
  • Hairdryer (on request)
  • Private bathroom
  • Towels

More

  • Desk

Policies

Check-in

Check-in start time: 1:00 AM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Property is also known as

Bela Star
Residencial Bela Star
Residencial Bela Star Hotel
Residencial Bela Star Hotel Porto
Residencial Bela Star Porto
Residencial Bela Star Hotel
Residencial Bela Star Porto
Residencial Bela Star Hotel Porto

Residencial Bela Star Reviews

Reviews

6.6
Rating 10 - Excellent. 57 out of 339 reviews" "
Rating 8 - Good. 99 out of 339 reviews" "
Rating 6 - Okay. 97 out of 339 reviews" "
Rating 4 - Poor. 50 out of 339 reviews" "
Rating 2 - Terrible. 36 out of 339 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Ana Andreia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling Receptionist/Owner will Never be back
As soon as me and my boyfriend walked through the door we were shouted at Because apparently he wanted us to ring the bell before walking in and was saying that is rude to walk through people's houses without knocking first, even though that's a "hotel", not a house. Kept on shouting and raising his voice at me and my boyfriend. Then I tried to re-start the situation and asked what was the check-in time as on hotels.com is says 1AM what he started shouting at me again saying if it says 1AM it's because I changed it and that I'm stupid because nowhere in the world you can do a check-in at 1AM. I tried to explain that's a website and couldn't change those kind of settings myself and he just kept on shouting at me and insulting me (in portuguese as he refuses to say a word in any other language) After shouting and constantly insulting me and my boyfriend for 10 minutes we decided we didn't want to stay in that place as like this wasn't enough, the place was dirty and smelled bad. Then I wasn't shout at again when I asked for my money back as we wanted to leave, he insulted me again saying all the payments are made at reception (you have to add your card details when booking) and last but not the least, when I was mentioning that I had to add my card details at hotels.com he had the balls to say he doesn't work with hotels.com even though I booked the room through hotels.com app This was a horrible experience and quite traumatic. We were shouted at, insulted and disrespected.
Stayed 1 night in Jun 2022

8/10 Good

Antonina

Stayed 4 nights in Jun 2022

6/10 Okay

Arthur

Business traveller
Liked: Cleanliness, staff & service
Plenty of stairs to climb
An unusual experience. Very clean but modestly furnished, one very uncomfortable chair not even a paper cup for brushing teeth. On the other hand there was a bidet in the bathroom and plenty of hot water. No elevator. Last night i was there i was awoken by shouting at 4.30 in the morning, later the man in charge told me he had been up in the middle of the night when someone was taken ill and had to be rushed to the hospital. So it is a really quiet neighborhood. No little store right nearby to buy water and snacks. But a gracious older building.
Stayed 4 nights in Mar 2022

8/10 Good

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you really need and nothing else
Stayed 3 nights in Feb 2022

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s cheap and cheerful. Booked through Expedia although they had no record of us arriving. Quite a walk FO get to but we made it.
Stayed 1 night in Jan 2022

2/10 Terrible

YI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception cannot speak English, It’s very hard to communicate
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

2/10 Terrible

Manny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to check in to the property only to find out that there was no electric or water working on the property. We had to find another hotel at a more significant cost than what we wanted to pay. The hotel staff did not notify us prior to arriving for check in that the property was not habitable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniente hotel. Great location. Close to centre.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservei um quarto com ar condicionado, o mesmo estava quebrado e falei com a recepção que me atendeu grosseiramente informando que estava quebrado, pediu outro quarto e não havia. Depois que paguei e me instalei, não resolvido o problema, ofereceu a devolução do dinheiro para ir para outro hotel
Stayed 1 night in Aug 2019

4/10 Poor

João, Lisboa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
air conditioning does not work; television does not work; small room for three people; same being a double room.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The owner of the place is the most impolite man I ever met. He started shouting at my fiancée who was kindly asking about the WiFi not working. Then he shouted at me for asking help to close the door of the room which you need to clap very violently otherwise the room isn’t closing. I wouldn’t recommend staying in this property with such an horrible person in charge.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Not as expected. They book for 5 people and tells off for not accepting 5 people.
Stayed 1 night in Jun 2019

6/10 Okay

Dan-Marian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Falling Apart
I stayed for three nights in two different rooms. I thought the first one was bad, but ended up moving into one even worse. The place is very old, and in serious need of renovation. If you are travelling alone and want the cheapest possible option, it works for a short trip. I wouldn't say the double rooms are big enough for two people though. The room was not very clean - and the bathroom even worse. There was no soap, the towel rail was hanging off the wall, there was dirt in the bath and on the floor, and one of the towels had a stain on it. Even with the room window closed, you can smell people smoking outside. You can also hear the room next door when they use the bathroom. The reception staff are lovely, and even without speaking much English do their best to accommodate. I knew there wasn't much they would be able to do about the condition of the rooms so didn't want to bother them too much with requests, but they gave good tips about what to do in Porto. As a very low budget option it is fine for a short trip, but if you want anything other than very basic and not very clean, you are better off staying elsewhere.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do Not Stay here!!!!
Absolutely awful experience. The reception was extremely rude and basically constantly yelled at me while I was trying to check in. The room wasn't soundproof and I heard everytime a car went over a pothole. Would never ever stay here again, our experience here had the potential to ruin our whole experience of Porto
Stayed 1 night in May 2019

8/10 Good

Lauriane

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was great. Check in was easy and the stay was made easy for us. The cleanliness was okay. We had to plug in the heater as it was originally freezing in the room.
Stayed 3 nights in Apr 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Simple but clean
Porto is an amazing city the Bela star was farely well located to the main sites it was simple and clean but did what said it said on the tin would recommend for a budget stay in Porto
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
Stayed 1 night in Nov 2018

4/10 Poor

Mick

Disliked: Staff & service, property conditions & facilities, room comfort
Loud talking night manager in echoing reception next to our room. Staff room next to room so chat, clatter and cigarette smoke at 7am. Never again.
Stayed 2 nights in May 2018

8/10 Good

CHI KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

DEIRDRE

Liked: Cleanliness, property conditions & facilities, room comfort
Not a pleasant experience
We had booked rooms for 4 single men and 3 single men. We rang Hotels.com to confirm that this is what we would get and had paperwork to confirm. When we arrived at the accommodation, the receptionist was adamant we would have a double bed and 2 singles in the room. He was rude and uncompromising, the housekeeper was more co-operative and was able to provide a fold up bed to resolve the situation.
Stayed 7 nights in Sep 2017