8/10 Good
Carla
Travelled with family
20 Sept 2024
Liked: Cleanliness
Pros: minimal design and aesthetic of the property was wonderful. Robes and slippers for both adults and children were appreciated. Options of indoor and outdoor pool were great. The view is stunning.
Cons: There are certain expectations that come with a 5 star hotel such as superb facility maintenance and attentive customer service. The pools were not well maintained: many tiles missing and algae build up from the outdoor pool along with flaking paint; indoor pool had the same hair in the overflow drains day afyer day and the spa jets never worked. The bathroom in the spa/indoor pool area consistently lacked toilet paper and hand soap. The lunch and dinner options within the hotel were limited with little feature of regional cuisine. Given that any restaurant outside of the hotel requires a car, this was very disappointing. The service was sluggish at best. We watched four waitstaff discuss a schedule while a number of tables sat impatiently waiting for water, to order, their food...anything.
Carla
Stayed 6 nights in Aug 2024