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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Reception
Standard Room, 2 Queen Beds, Non Smoking
Exterior
Outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪3 min walk‬
  • Arizona Broadway Theatre
    ‪13 min walk‬
  • Peoria Sports Complex
    ‪17 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel in Glendale with a 24-hour front desk and an outdoor pool
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and a vending machine are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM, and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 11 minutes by car from State Farm Stadium and 11 minutes from Westgate Entertainment District
  • Pets welcome for a fee
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers its guests an outdoor pool, a vending machine, and coffee/tea in a common area. Public spaces have free WiFi. The Hotel Serene Glendale Peoria, Surestay Collection by BW also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 347 out of 823 reviews" "
Rating 8 - Good. 196 out of 823 reviews" "
Rating 6 - Okay. 114 out of 823 reviews" "
Rating 4 - Poor. 85 out of 823 reviews" "
Rating 2 - Terrible. 81 out of 823 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location. Shopping restaurants the best.
Stayed 1 night in Oct 2024

4/10 Poor

Shelley

Disliked: Cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Denali

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell drains dirty pipes
I was forced to miss the first day on my reservation due to the establishment requesting a cash deposit. Day 2 was horrendous after I woke up choking on the the god awful smell wafting from the pipes. I will not be returning to this establishment anytime soon.
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Stayed 2 nights in Oct 2024

10/10 Excellent

stephanie

Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Oct 2024

2/10 Terrible

Matt

Travelled with family
Disliked: Property conditions & facilities
Scam
They said they didn't have my reservation and then charged my credit card 3 times.
Stayed 1 night in Oct 2024

8/10 Good

Logan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great place to stay, location and building were wonderful, but the staff were hard to stomach. The hotel is close to shops, restaurants, and a hospital. The building was sturdy and the rooms were spotless. However the receptionist at the front counter was not friendly during check in or check out, personally thought she had a bad day, but soon found out she acted this way during both encounters. I would suggest updating the site as well because the breakfast option said that it was served weekdays only, however they served during my stay.
Stayed 1 night in Oct 2024

6/10 Okay

Daren

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice and did what they could to be accommodating. The bed made so much noise every time I moved. The next morning I asked the staff if all the beds were this noisy. They asked me what room I was in. When I told them my room number they said they have had other complaints about the same bed in my room. If it's a known problem it should have been taken care of before.
Stayed 3 nights in Oct 2024

10/10 Excellent

mark

Stayed 3 nights in Sep 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

DOUGLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael Ian

Stayed 1 night in Oct 2024

10/10 Excellent

Tamera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Myron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay with a lot of places to eat and shop around.
Stayed 3 nights in Oct 2024

6/10 Okay

David

Liked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Karrar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are so nice
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
I am always skeptical of low priced hotels. This one was updated, clean, and very large rooms. The Breakfast buffet was excellent. Very organized, clean, and meticulous. Hot eggs and meat along with bakery items and cereal. Only issue is no indoor corridors, all rooms open to the exterior. Centrally located in ana are near many restaurants and shopping centers. You could walk less than block to 4 nice restaurants.
Stayed 2 nights in Sep 2024

4/10 Poor

Joao

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Doug

Stayed 1 night in Sep 2024

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Rolonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for everything we needed and there was nothing bad about this place, thank you letting us stay at the hotel, will recommend to my friends.
Stayed 2 nights in Sep 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V P of Mechanical construction
Good place to stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Joe

Stayed 1 night in Sep 2024