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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Reception
Outdoor pool, pool loungers
Exterior
Standard Room, 2 Queen Beds, Non Smoking

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    3 min walk
  • Dippin' Dots
    1 min walk
  • Phoenix Metrocenter Transit Center
    18 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    37 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel in Glendale with a 24-hour front desk and an outdoor pool
This smoke-free hotel features an outdoor pool, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, ATM/banking services, and a vending machine are onsite. Housekeeping is available on request.
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of The Hotel Serene Glendale Peoria, Surestay Collection by BW's great location. During your stay, you're just a quick walk from Arrowhead Towne Center. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, an ATM, and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 11 minutes by car from State Farm Stadium and 11 minutes from Westgate Entertainment District
  • Pets welcome for a fee
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers its guests an outdoor pool, a vending machine, and coffee/tea in a common area. Public spaces have free WiFi. The Hotel Serene Glendale Peoria, Surestay Collection by BW also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – January 2022
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 804 reviews" "
Rating 8 - Good. 190 out of 804 reviews" "
Rating 6 - Okay. 111 out of 804 reviews" "
Rating 4 - Poor. 85 out of 804 reviews" "
Rating 2 - Terrible. 79 out of 804 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Suzzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Andy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is great for spending a night or two but just that, for the price you get the minimum which was fine with me because it was still pretty good. Staff were very friendly and helpful and there was breakfast included and a pool available.
Stayed 1 night in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good place with convenient places sround
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Brittany

Business traveller
Liked: Cleanliness
Rooms are a good size and clean. There is smoking allowed somewhere on the property. Close to a lot of restaurants. I chose to move past breakfast, but if you like starchy foods you'll be fine.
Stayed 4 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Maid barged into my room before checkout time!
Stayed 1 night in Sep 2024

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple, great for a little getaway or staycation with a shopping center nearby and plenty of restaurants.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ashley

Stayed 1 night in Sep 2024

10/10 Excellent

Erica

Stayed 1 night in Sep 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes please!
I REALLY ENJOYED STAYING HERE AS IT WAS SO CONVENIENT FOR ME. I CAN SHOP TILL I DROP AT THE ARROWHEAD MALL OR PLATOES CLOSET (GREAT 2ND HAND DESIGNER STORE FoR MEN N WOMEN)You really do have any kind of store in location for all ages backed with what ever food ur craving. All walking distance. Very clean location pools clean n well kept. Service was a charm very polite ,thoughtful,quick and professional ladys upfront. Thank you all for a great stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in great location. Near shopping and dining. Room was clean.
Stayed 3 nights in Sep 2024

6/10 Okay

Andrew

Stayed 1 night in Sep 2024

10/10 Excellent

Monique, Glendale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, quiet and close to many restaurants the only downfall is the rooms are very hot because the air is not on until you check in and turn it on which in this 110 Arizona heat it takes a very long time to cook the room down
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHOPPING
Convenient for shopping food and friends. Leave the kids at home
Stayed 1 night in Sep 2024

10/10 Excellent

Marcell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room rge brst
Stayed 2 nights in Sep 2024

6/10 Okay

Alisha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location was great, lots to walk to, quiet at night and perfect for the purpose of our trip. The hotel is clean but could use some upgrades. It included breakfast which was bagels/cereal/yoghurt although the fridge was broken so the yoghurt was warm… The first night we didn’t sleep because the bed frame was rusted and made LOUD clanging noises from any slight movement. When we tried to talk to the housekeepers they just rudely told us they didn’t speak English. The shining star employee at this place is Heather. She switched us rooms without hesitation and delivered great customer service. Ultimately you get what you pay for. This place was a good price and a great location but unsure if we’d stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shawnn

Stayed 2 nights in Sep 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
No tv service is unacceptable given no storm
Stayed 1 night due to A/C not working at the house. The internet/cable was out so no TV and some idiot above us was like stomping on the floor for hours. Other than that, lol, good stay but wont be back.
Stayed 1 night in Aug 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and quiet
Stayed 7 nights in Aug 2024

10/10 Excellent

Arcides

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Athanasios

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Debra

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the $
Stayed 1 night in Aug 2024

10/10 Excellent

Lori

Travelled with family
Liked: Amenities
Clean
Stayed 1 night in Jun 2024