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5.0 out of 5

"Front of house and especially the concierge were second to none. They Couldn’t do enough for you, nothing was a problem. First class service. The amen ... " More

By a verified traveller on Tue 28 Jan 2020

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Royal Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Apsara Deluxe

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Apsara Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Royal Deluxe Twin with View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Royal Suite Twin Room with Balcony-Pool View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Royal Suite Double Room with Balcony-Pool View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Palace Gate Hotel & Resort By EHM. During your stay, you're just a quick walk from Riverside. Enjoy features like free WiFi in public areas and free valet parking, plus 2 poolside bars.

  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, 2 poolside bars and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to thalassotherapy, body scrubs or aromatherapy at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Riverside and 3 minutes on foot from Royal Palace
  • Airport shuttle service available for a fee

Palace Gate Hotel & Resort By EHM ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Gate Hotel & Resort By EHM

Everyone (3)
5 out of 5
Front of house and especially the concierge were second to none. They Couldn’t do enough for you, nothing was a problem. First class service. The amenities were spot on, and breakfast was descent.

Posted by on 28 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by H.saatchi

Dear Guest Thank you for recommending Palace Gate Hotel & Resort to other guests. Your kind feedback will be shared to the entire team and we hope to welcome you back again in the near future. Yours Sincerely, Palace Gate Hotel & Resort

5 out of 5
Perfect place to stay in the center of Phnom Penh.

Posted by on 20 Jan 2024

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Comment from Hotel Management

22 Jan 2024 by Devid Sophornprak

Dear Daniel We are delighted to hear that Palace Gate Hotel & Resort has been part of so many journeys that you've taken.We hope that you will stay with us again on your upcoming trips. Our team are always ready to welcome you back.Thank you very much for your loyalty and trust. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

5 out of 5
Un tres joli coin de tranquillité en pleine ville, avec sa maison coloniale charmante, sa piscine et le jardin. Excellent rapport qualité/ prix

Posted by , from Assens on 26 Oct 2023

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Comment from Hotel Management

30 Oct 2023 by Devid Prak

Dear Francois Thank you for taking the time to review your stay at Palace Gate Hotel & Resort.We will share your feedback with our team to let them know how much of an impact they made on your stay. We hope to welcome you back again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

5 out of 5

Posted by on 30 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by hamid

Dear Guest Thank you for your kind review and for choosing Palace Gate Hotel & Resort. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Yours Sincerely, Palace Gate Hotel & Resort

Property Features

Palace Gate Hotel & Resort By EHM offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. A fitness centre, a sauna, and a library are also featured at the luxury Palace Gate Hotel & Resort By EHM. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this Art Deco Phnom Penh hotel.

  • 105 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 bars by the pool
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 2017
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Train station: Phnom Penh Railway Station (2.9 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Palace Gate Hotel & Resort By EHM offers 105 air-conditioned accommodations, which are accessible via exterior corridors, and features MP3 docking stations and DVD players. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. This Phnom Penh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Memory foam beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Palace Gate Hotel & Resort By EHM has a restaurant on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Hiking/biking trails nearby
  • Mountain biking on site

Spa Services

The on-site spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa. There are hot springs/mineral springs on site.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Hot tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 15
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Palace Gate Hotel & Resort By EHM offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Security system
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Contactless check-in is available
  • Carbon monoxide detector
  • Smoke detector
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 18 for adults and from USD 18 for children
  • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Gate Hotel Resort Phnom Penh
  • Palace Gate Hotel Resort
  • Palace Gate Phnom Penh
  • Palace Gate
  • Gate & By Ehm Phnom Penh
  • Palace Gate Hotel Resort
  • Palace Gate Hotel Resort By EHM
  • Palace Gate Hotel & Resort By EHM Hotel
  • Palace Gate Hotel & Resort By EHM Phnom Penh
  • Palace Gate Hotel & Resort By EHM Hotel Phnom Penh

You should know

  • Pool access available from 8 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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