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Deluxe Room @ NagaWorld 1

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room @ NagaWorld 2

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Suite @ NagaWorld 1

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at NagaWorld Hotel & Entertainment Complex, you're just a quick walk from Riverside. You'll find features such as free WiFi in public areas and free valet parking, plus 12 restaurants.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Bistro Romano Italian, one of the property's 12 restaurants and 9 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to hot stone massages, body treatments or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room
  • Steps from Riverside and 13 minutes on foot from Independence Monument

NagaWorld Hotel & Entertainment Complex ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for NagaWorld Hotel & Entertainment Complex

Everyone (1)
1 out of 5
Je suis très deçu. Pour commencer j'arrive à l'hotel à 19h et ma chambre n'était pas faite! J'ai du attendre 25 min avant de pouvoir accéder à ma chambre ce qui est vraiment très désagréable quand on a passé toute la nuit dans un avion et qu'en arrivant on a envie que d'une chose, pouvoir se reposer rapidement. Ensuite le personnel de l'Etablissement est très lent et travaille mal, je le suis fais réveillé le lendemain matin à 6h30 par un appel de la réception en me disant que j'avais demandé à ce qu'on me réveille par téléphone alors que je n'avais jamais demandé cela! Ils se sont trompés de chambre ! Resultat, au lieu de faire grasse mat car je suis en vacances, j'étais réveillé à 6h30! De plus le surlendemain à 7h du matin on vient frapper à ma porte pour m'apporter des bouteilles d'eau en me disant que j'avais réclamé des bouteilles d'eau à 7h du mat alors que ce n'était pas du tout le cas! Encore une fois, ils m'ont réveillé a 7h du mat! Super quand on est en vacances! Autre gros problème dans ce soi-disant 5*, les chambres ne sont pas du tout insonorisées, on entend tout ce qui se passe dans les couloir, les chambres voisines! Et comme cet hotel est rempli à 99% de chinois venant de Chines ou de Malaisie, ils font énormément de bruit, parlent trés fort ! Impossible de se reposer calmement dans la chambre sans les attendre parler dans le couloir, courir, on entend meme la douche de leur chambre! Et l'hotel de fait rien pour qu'il y ait moins de bruit!

Posted by on 14 Jul 2019

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Comment from Hotel Management

7 Aug 2019 by Edmund

Thank you for your stay with us. We didn't meet your expectation and will investigate of your issues. Once again, thank you for your valuable feedback.

About the NagaWorld Hotel & Entertainment Complex

Location NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh,

Property Features

NagaWorld Hotel & Entertainment Complex offers its guests a full-service spa, an outdoor pool, and a steam room. There are 12 restaurants and 4 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. Event space at this resort measures 11539 square feet (1072 square metres) and includes a conference centre. A nightclub, multilingual staff, and gift shops/newsstands are also featured at the luxury NagaWorld Hotel & Entertainment Complex. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Phnom Penh resort.

  • 1617 guestrooms or units
  • 25 levels
  • 2 buildings
  • 12 dining venues
  • 9 bars or lounges
  • 4 coffee shops
  • 11539 sq ft of conference space
  • 1072 sq. m of conference space
  • Built in 2002
  • Nightclub
  • Karaoke
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Train station: Phnom Penh Railway Station (3.8 km / 2.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

NagaWorld Hotel & Entertainment Complex offers 1617 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Phnom Penh resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Bistro Romano Italian – This restaurant specialises in Italian cuisine and serves lunch and dinner.

2Pangea – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Fortune Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Le Gourmet – This fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

The Pangea – On-site restaurant. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a steam room.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the health club.

Spa Services

The on-site spa has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [NagaWorld 1 & NagaWorld 2]. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

The check-in location differs from the property location. To check in, guests will need to go to NagaWorld 1 & NagaWorld 2
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Contactless check-out is not available
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 12
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Contactless check-in is not available
  • Cashless transactions are available
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 13 for children
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NagaWorld
  • NagaWorld Entertainment Complex
  • NagaWorld Entertainment Complex Phnom Penh
  • NagaWorld Hotel
  • NagaWorld Hotel & Entertainment Complex
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex
  • NagaWorld Entertainment Compl
  • NagaWorld Hotel & Entertainment Complex Resort
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel & Entertainment Complex Resort Phnom Penh

You should know

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas is limited to 15 minutes per day.
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