6/10 Okay
Kenneth
Travelled with partner
21 Jan 2025
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Our arrival and check in was smooth however by the third day we were left quite unimpressed with the safety and service of the elevators and the subsequent reactions and assistance by the morning staff. On Saturday afternoon we observed two lifts out of three were unavailable to use and early Sunday morning around 6:30 am we found ALL three lifts out of action. Notwithstaning the safety concerns we had with this (we were on the 11th floor) the reception staff were both vague and unhelpful with how how long the lifts would be out of service and how we could leave the hotel with our bags. We rang the Front desk after an hour and a half to be informed that the Lift Technican had still not arrived??!!! The plans we had made for that morning had to be changed as we were given very little information or assurances that we would be able to leave and return to our rooms before we had to leave in time for our flight. Two hours after our first contact with REception we made the decision to carry our bags down the 11 flights of stairs to the Lobby. Upon arrival at Reception desk to check out - no apology or concern was shown to our discomfort from carrying our bags down or disrupted plans. In fact there was no mention of the out of service lifts at all. This was a very disappointing end to our stay which had been pleasant up to Saturday afternoon.
Kenneth
Stayed 3 nights in Jan 2025