This hotel is more of a hostel. The staff was kind and tried to be helpful at times but spoke limited English/Spanish and it was difficult to communicate with them at times. The hotel room was very small, it did not have a fridge, no telephone in the room (every time you needed something, you had to go downstairs to the front desk), we had to ask for towels because there wasn't any in the room, AND the bathroom in our room smelled like cigarette smoke, as if the previous guests smoked in the bathroom and the smell lingered. The hotel is a 10 minute walk from the closest metro station and it took about 45 minutes to get to the city center. There is other forms of transportation, like bus and tram but if you're trying to get to the center of the city, the metro is what you want to use.