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 Mallorca Island •1 Room
 Mallorca Island • 1 Room
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Hesperia Ciudad de Mallorca

4-star property
Francesco Vidal Sureda 24, Palma de Mallorca, Mallorca (01) 562 1066
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3.9 out of 5
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See all 14 ebookers Reviews

"Very friendly staff, even though we arrived late into the evening. Lovely clean swimming pool, great facilities, really comfortable beds. Highly recom ... " More

By a verified traveller on Sun 04 Aug 2019

Points Of Interest

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Standard Room (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Comfort Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room (Extra Bed 3 adults)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Basic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

With your stay at Hesperia Ciudad de Mallorca, you're connected to a shopping centre and just a quick walk from Port of Palma de Mallorca. You'll find features such as free WiFi in public areas and free self-parking, plus a gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 9 minutes by foot from Port of Palma de Mallorca and a 3-minute drive from Cala Mayor Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hesperia Ciudad de Mallorca ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hesperia Ciudad de Mallorca

Everyone (4) Couples (4) Business (1) Family (1) Friends (1)
5 out of 5
Very friendly staff, even though we arrived late into the evening. Lovely clean swimming pool, great facilities, really comfortable beds. Highly recommended.

Posted by on 4 Aug 2019

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Comment from Hotel Management

8 Aug 2019 by María Herrero

Dear guest, We are more than happy to know that we were able to reach your expectations and we would love to become your home in the island. Best regards, María Herrero General Manager

4 out of 5

Posted by on 28 Jan 2019

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Comment from Hotel Management

17 Feb 2019 by Cristina Benítez

Muchas gracias por su valoración. Esperamos darle de nuevo la bienvenida muy pronto :)

4 out of 5

Posted by on 10 Oct 2019

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4 out of 5
Juste quelque travaux qui nous reveiller vers les cous de 10h30 remise en etat de la moquette et travaux dans les escaliers

Posted by on 1 Oct 2019

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4 out of 5
Grosse saubere Zimmer. Es sah so aus als würde jedes Zimmer einen Balkon haben. Kleiner Pool mit Sonnen.-und Schattenplätzen. Der Pool ist zwar nicht gross, aber ziemlich tief. Mit dem Taxi hat man etwa 10-15 Min bis ins Zentrum von Palma. (Je nach Verkehr) Das Hotel ist etwas erhöht, es liegt am Hang in der nähe des Castell de Bellver. Man hat von hier aus zum Teil eine schöne Aussicht auf die Stadt.

Posted by on 7 Jul 2019

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Comment from Hotel Management

8 Aug 2019 by María Herrero

Thank you for your review! We are happy to know that you enjoyed your days with us and we are looking forward to welcome you back very soon. Best regards, María Herrero General Manager

4 out of 5

Posted by on 29 Dec 2018

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Comment from Hotel Management

31 Dec 2018 by Cristina Benítez

¡Muchas gracias por hacernos llegar su valoración! Esperamos poder volver a darle la bienvenida muy pronto. Atentamente,

2 out of 5

A money machine - the client is irrelevent

Room ok - good size Most of the breakfast staff friendly The rest not No bar - except during restaurant hours - but no bar personnel Regular oversights by cleaning staff Excessively expensive, below 4star average breakfast. Definitely a last resort hotel. Ant infestation in bathroom Old, worn.out and ripped towels - often none - requests made régulièrement to have a towel. Limited supply of soap/shower gel. Not recommendéd

Posted by , from Nice on 6 May 2018

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Comment from Hotel Management

8 May 2018 by Cristina Benítez

Dear Guest, Firstly we would like to express our apologies for not having met to your expectations. Thanks for let us know your experience, guest comments make possible our improvement, so similar situations are not repeated in future. Receive my best regards from the NH Ciutat de Mallorca,

4 out of 5

Pieni mukava hotelli kauniilla puutarhalla

Pros: Kyllä pidin hotellista erittäin paljon mitä edellä kerroin.
Cons: Minulle kaikki oli riittävän hyvää. ei tule mitään mieleen.
Location: Hotellin sijainti korkealla mäellä josta oli noin 1,5km bellverin linnaan, myös joutui kiipeämään korkealle mäelle. Uimarannalle Cala Majoriin oli 3k
Loistavat sääolot ja vietimme aikaa hotellin uimaaltaalla, koska ranta oli suhteellisen etäällä hotellista. Hotelli sijaitsi melko korkealla mäellä ja oli kuntoilulle otollinen.

Posted by , from Helsinki on 22 Apr 2018

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Comment from Hotel Management

8 May 2018 by Cristina Benítez

Dear Pena, We greatly appreciate the time you spent to review your recent experience in our hotel. We have many warm days to be spent in our garden, so looking forward to welcoming you back soon, receive my best regards from the NH Ciutat de Mallorca,

4 out of 5

Siisti pieni hotelli rinteessä

Pros: Tilavista huoneista ja hyvästä aamiaisesta.
Location: Hotellin lähellä on ostoskeskus, jossa voi illan päätteksi käydä vielä katselemassa ja tekemässä ostoksia, jos ei jaksa enää kaupungilla samoilla.
Hotelli on siisti, henkolökunta ystävällistä ja puhuu hyvää englantia. Kartasta katsottuna hotelli on lähellä rantakatua, mutta sijaitsee rinteessä, joten matkaa on reilusti rantakadulle. Hotellin edessä on taksitolppa ja bussipysäkki, joilla hotellilta on helppo liikkua kaupungille. Huoneet ovat tilavat ja siistit. Hotelliaamiainen ei ollut perinteinen buffa vaan siellä oli kivoja erikoisuuksia perinteisten tarjottavien rinnalla.

Posted by , from Raasepori on 25 Nov 2017

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4 out of 5

Hyvä palvelu

Pros: Aamiainen
Cons: TV kanavatarjontaan englanninkielisiä kanavia.
Location: Pääsi hyvin liikkumaan bussilla 46. Lähellä iso ostari.
Ystävällinen henkilökunta ja loistava aamiainen. Lähellä Belverin linna ja suuri ostoskeskus. Autonvuokraus toimi hyvin hotellin kautta ja saaren eri osiin pääsi kätevästi. Hotellin parkkipaikka käytettävissä. Sauna poistettu käytöstä, se olisi ollut mukava lisä.

Posted by , from Helsinki on 11 Nov 2017

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About the Hesperia Ciudad de Mallorca

Location Francesco Vidal Sureda 24, Palma de Mallorca, Mallorca 7015

Property Features

Hesperia Ciudad de Mallorca offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. You can enjoy a drink at the pool bar. A business centre and meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 2906 square feet (270 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hesperia Ciudad de Mallorca. Free self parking is available. This Palma de Mallorca hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • Conference rooms
  • 2906 sq ft of conference space
  • 270 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hesperia Ciudad de Mallorca offers 60 accommodations with minibars and a safe. Digital televisions are provided. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:30 AM to 11:30 AM.

Room service (during limited hours) is available.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

  • Casino nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: EUR 20 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard, Barclaycard, debit cards and cash.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • Contactless check-in is available
  • Debit cards
  • Online penalty collection
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hesperia Ciutat
  • Hesperia Ciutat Hotel
  • Hesperia Ciutat Hotel Mallorca
  • Hesperia Ciutat Mallorca
  • Hesperia Mallorca
  • Hesperia Ciutat De Mallorca Hotel Palma De Mallorca
  • Hesperia Ciutat De Mallorca Palma
  • Hesperia Ciutat Mallorca Palma De Mallorca, Majorca
  • Hesperia Ciutat Mallorca Hotel Palma de Mallorca
  • Hesperia Ciutat Mallorca Hotel
  • Hesperia Ciutat Mallorca Palma de Mallorca
  • Hesperia Ciudad Mallorca Hotel Palma de Mallorca
  • Hesperia Ciudad Mallorca Hotel
  • Hesperia Ciudad Mallorca Palma de Mallorca
  • Hesperia Ciudad Mallorca
  • Hesperia Ciudad De Mallorca Palma De Mallorca
  • Hesperia Ciutat De Mallorca Palma
  • Hesperia Ciutat De Mallorca
  • Hesperia Ciudad de Mallorca Hotel
  • Hesperia Ciudad de Mallorca Palma de Mallorca
  • Hesperia Ciudad de Mallorca Hotel Palma de Mallorca

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.