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 Mallorca Island •1 Room
 Mallorca Island • 1 Room
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Hotel Portofino Mallorca

4-star property
Trafalgar 24 Ciudad Jardin, Palma de Mallorca, Mallorca (01) 562 1066
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3.9 out of 5
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See all 16 ebookers Reviews

"Staff really felt like a family. Fun but professional " More

By a verified traveller on Sat 27 Apr 2019

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Standard Double Room, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Double Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Portofino Mallorca. During your stay, you're just a quick walk from Playa Ciudad Jardín. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar.

  • Free WiFi
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 5-minute drive from Playa de Palma and 13 minutes from Port of Palma de Mallorca

Hotel Portofino Mallorca ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Portofino Mallorca

Everyone (9) Couples (5) Family (1) Friends (1)
4 out of 5
Staff really felt like a family. Fun but professional

Posted by on 27 Apr 2019

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5 out of 5

Posted by on 4 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by Front Office Manager

Dear guest, thank you very much for your score. Looking forward to welcoming you again to the UR Portofino Hotel.

4 out of 5
Nice location close to beach, bus 150mts , €1.50 into Palma centre every 15 minutes

Posted by , from ireland on 23 Aug 2018

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Comment from Hotel Management

2 Sep 2018 by Hotel manager

Dear sean, First of all, we want to thank you for taking the time to share your experience at the Hotel Portofino with all users. We hope to see you soon in Palma de Mallorca and welcome you again in our hotel.

4 out of 5

Fantastic mini break hotel

The hotel staff were very friendly and helpful. The hotel is in a great location, close to the airport and beach. There are some fabulous places to eat nearby. A good way to spend the day is to hire bikes and cycle into Palma. There are lovely cafes and bars to stop at along the way and enjoy the views Palma has to offer.

Posted by on 17 Aug 2013

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4 out of 5

Posted by on 29 Aug 2023

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4 out of 5

Posted by on 2 Sep 2019

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Comment from Hotel Management

2 Sep 2019 by UR Portofino Team

Thank you for your review

4 out of 5

Posted by on 25 Aug 2019

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Comment from Hotel Management

2 Sep 2019 by UR Portofino team

Thank you for your feedback

4 out of 5
Gepflegtes Hotel, nettes u freundliches Personal, Zimmer sauber , gute Restaurants in der Nähe, gerne wieder !

Posted by on 31 Mar 2019

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Comment from Hotel Management

30 Apr 2019 by Hotel manager

Herzliche dank für Ihres verbleib in Unserem Hotel. Wir hoffen Sie hätte eine angenehme urlaub gehabt und Wir hoffen Sie wieder zu sehen in Hotel Porto Fino. Mit Freundliche Grüssen

3 out of 5
Séjour en avril 2018 de 4 nuits pour deux. Accueil correct en anglais (français non parlé mais ce n'est pas grave), apéritif de bienvenue. Personnel accueillant et souriant. Chambre bien, toilettes SdB et Douche un peu petit mais c'est pour 4 nuits. 1 penderie, 2 meubles de rangements suffisant pour 4 nuits mais un peu juste pour un plus long séjour. Literie propre et en bon état, très confort. Ménage fait tous les jours mais nos draps et serviettes n'ont dû être changé qu'une fois. Cela ne nous pose pas de problème. C'est moins de lessive et donc mieux pour l'environnement. Terrasse équipée d'une table ronde et deux chaises avec vue sur la mer (nous avions choisi cette option), bien. Les petits problèmes maintenant. Le système d'ouverture/fermeture des portes avec carte de l'hôtel présente un inconvénient. Pour fermer la porte il faut la "claquer" et donc faire très attention à ne pas faire trop de bruit. Malheureusement, quelques clients n'avaient pas conscience de cette précaution et nous avons souvent entendu des "claquements" assez fort. Peut-être une information complémentaire à faire aux clients? Autre problème, l'hôtel est proche de l'aéroport et malgré le double vitrage on entend des avions jusqu'à une heure avancée de la nuit. L'occultation de la chambre est faite au moyen de rideaux occultant qui laisse passer la lumière du jour. Pour les dormeurs léger de l'oreille et de l’œil, une solution : Un masque de sommeil et des bouchons d'oreilles.

Posted by on 25 Apr 2018

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Comment from Hotel Management

30 Apr 2018 by Directeur

Cher client, Merci beaucoup pour votre commentaire, votre avis est très important pour nous.Nous prenons note des améliorations que vous recommandez de pouvoir améliorer dans un proche avenir. Nous espérons vous revoir. Cordialement, . Sugerir un cambio Cher client, Merci beaucoup pour votre commentaire, votre avis est très important pour nous.Nous prenons note des améliorations que vous recommandez de pouvoir améliorer dans un proche avenir. Nous espérons vous revoir. Cordialement.

5 out of 5
superfreundliches Personal, Zimmergrösse eher etwas knapp bis zu klein. Würde doch jederzeit wieder dort buchen da auch die Lage gut ist

Posted by , from Thalwil on 8 Apr 2018

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Comment from Hotel Management

12 Apr 2018 by Hotel Manager

Liebe Kunde, Wir möchten Ihnen für ihre Zeit an dieser komentar danken. Es freut uns sehr, dass Sie sich in unserem Hotel trotzdem wohlgefühlt haben und Sie mit unserem Service zufrieden waren. Wir würden uns freuen, wenn wir Sie bald wieder bei uns begrüssen könnten

About the Hotel Portofino Mallorca

Location Trafalgar 24 Ciudad Jardin, Palma de Mallorca, Mallorca 7007

Renovations + Closures

The following facilities will be closed during November:

  • Bar/Lounge

The property will be renovating from 1 June 2024 to 17 November 2024 (completion date subject to change). The following areas are affected:

  • Bar/lounge

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Hotel Portofino Mallorca offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Portofino Mallorca. This 4-star Palma de Mallorca hotel is smoke free.

  • 65 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1965
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Palma de Mallorca Son Fuster Station (6.1 km / 3.8 mi)

Room Amenities

Hotel Portofino Mallorca offers 65 accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8 AM to 11 AM.

Room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Golf lessons available nearby
  • Sailing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

  • One child stays free
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 14 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • UR Portofino
  • UR Portofino Hotel
  • UR Portofino Hotel Palma de Mallorca
  • UR Portofino Palma de Mallorca
  • Hotel UR Portofino Palma De Mallorca, Majorca
  • Hotel Ur Portofino Urban Sea
  • Hotel UR Portofino Palma De Mallorca Majorca
  • Hotel UR Portofino Palma de Mallorca
  • Hotel UR Portofino
  • Hotel Portofino Mallorca Hotel
  • Hotel Portofino Mallorca Palma de Mallorca
  • Hotel Portofino Mallorca Hotel Palma de Mallorca

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.