Hotel New Otani Osaka

5.0 star property
VIP Access

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Photo gallery for Hotel New Otani Osaka

11 restaurants, breakfast served, local and international cuisine
Property video
11 restaurants, breakfast served, local and international cuisine
11 restaurants, breakfast served, local and international cuisine
Luxury Junior Suite, High Floor, Non-smoking | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Place, Osaka Castle Park
    ‪1 min walk‬
  • Place, Osaka-jō Hall
    ‪6 min walk‬
  • Place, Osaka Castle
    ‪13 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Non-Smoking Small Triple Town View

  • Sleeps 3

Non Smoking Deluxe Double Castle View

  • Sleeps 2

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2

Economy Double Room, Non Smoking, Town View

9.0 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Double Room, Non Smoking, Castle View

9.4 out of 10
Exceptional
(17 reviews)
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(47 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Twin Room, Non Smoking, Castle View

9.6 out of 10
Exceptional
(23 reviews)
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

Superior Triple Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(17 reviews)
  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

Economy Triple Room, Non Smoking, Town View

9.8 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Twin Beds

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2

Single Room, Non Smoking, Town View

9.4 out of 10
Exceptional
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Single Room, Smoking, Town View

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Run of The House, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

Junior Suite, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

8.8 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

Economy Triple Room, Non Smoking, Castle View

8.4 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Run of The House, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

Deluxe Double Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Twin Room, Non Smoking, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Twin Beds

Economy Double Room, Smoking, Town View

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Triple Room, Non Smoking, Castle View

8.6 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Family Suite for 4 People Non-Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 70 sq m
  • 1 bedroom
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

Japanese Suite, Non Smoking, City View

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 4 Twin Futons

Superior Double Room, Non Smoking, Town View

9.6 out of 10
Exceptional
(31 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Special Sale! Suite Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Deluxe Triple Room, Non Smoking, Town View

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

Luxury Connecting Suite, 4 Adults, Castle View

10.0 out of 10
Exceptional
(1 review)
  • 110 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

Suite for 3persons Selected at Check-in Non Smoking

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

Luxury Junior Suite, High Floor, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Twin Beds

Non-Smoking Corner Suite Castle View

  • Sleeps 4

Non-Smoking Family Suite For 5 People  Castle View

  • Sleeps 5

Superior Double Non-Smoking Town View

  • Sleeps 2

Smoking Small Double Town View

  • Sleeps 2

Non Smoking Quadruple Family Castle View

  • Sleeps 4

Suite - Selected At Check-in Non Smoking

  • Sleeps 2

Deluxe Single Room, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

Family Suite for 5 People Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

Family Room, Non Smoking (Family Studio Town view for 6 persons)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

Deluxe Studio, Non Smoking (Family Studio Town view for 4 persons)

  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 4 Large Twin Beds

Non-Smoking Small Double Town View

  • Sleeps 2

Single Smoking Town View

  • Sleeps 1

Non-smoking Japanese Suite Town View

  • Sleeps 4

Non-Smoking Deluxe Triple Town View

  • Sleeps 3

Non Smoking Superior Double Castle View

  • Sleeps 2

Non-Smoking Superior Twin Castle View

  • Sleeps 2

Run Of House Non-Smoking

  • Sleeps 2

Smoking Run Of The House

  • Sleeps 2

Family Studio With Town View( For 6 People) - Non Smoking

  • Sleeps 6

Family Studio With Town View( For 7 People) - Non Smoking

  • Sleeps 7

Non-Smoking Family Suite For 4 People  Castle View

  • Sleeps 4

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3

Non-Smoking Family Studio Town View For 4 Persons

  • Sleeps 4

Non-Smoking Superior Triple Castle View

  • Sleeps 3

Superior Triple Non Smoking Town View

  • Sleeps 3

Non-Smoking Superior Twin -Town View

  • Sleeps 2

Non-Smoking Single Town View

  • Sleeps 1

Non-Smoking Deluxe Single Town View

  • Sleeps 1

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2

Non-Smoking Small Triple Castle View

  • Sleeps 3

Similar properties

About this property

Hotel New Otani Osaka

Riverfront hotel with 11 restaurants and a full-service spa
Along with 11 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and outdoor tennis courts.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch Smart televisions come with digital channels.

Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. This Osaka hotel provides complimentary wired Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel New Otani Osaka's great location gets high marks from our customers. During your stay, you're just a quick walk from Osaka Castle Park. Features include free WiFi in public areas, plus 11 restaurants and 2 bars.
  • Free WiFi and wired Internet in some public areas
  • Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the property's 11 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body scrubs, or manicures and pedicures at the spa
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts and a gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Within a 15-minute walk of Osaka-jō Hall and Osaka Castle
  • Airport and bus station shuttle service available for a fee
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 11 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

17 meeting rooms and limo/town car service are available. A fitness center, a vending machine, and multilingual staff are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves dinner only. Open select days.
FRENCH CUISINE SAKURA - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Open select days.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 5:00 PM at scheduled times
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 1,200 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,945 for adults and JPY 2,875 for children
  • 11 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Handrails in stairways (88 centimetre high)
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4945 for adults and JPY 2875 for children
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 6000 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; hot tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel New Otani Osaka offers transfers from the bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from noon to 6:00 PM.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2039 out of 2721 reviews
Rating 8 - Good. 485 out of 2721 reviews
Rating 6 - Okay. 130 out of 2721 reviews
Rating 4 - Poor. 34 out of 2721 reviews
Rating 2 - Terrible. 33 out of 2721 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Joung Hun

Disliked: Property conditions & facilities
Stay was comfortable. Room cleaning was great but that was about it. The bath tub and toilet was outdated, and made crackling noises. The morning breakfast was terrible for 5 star hotel. Worst I have had so far at a 5 star hotel. I ended up not bothering to use my voucher after being disappointed 2 breakfast. Would not book my stay with breakfast included at this hotel anymore, it wasn’t worth it. Location was convenient
Stayed 4 nights in Sep 2025

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff spoke English and was always helpful!
Stayed 4 nights in Sep 2025

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても広くて、荷物も広げたい放題となってしまいました。部屋着のズボンが気に入りました。また利用させていただきたいと思います。
Stayed 1 night in Sep 2025

10/10 Excellent

takayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Coree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Anis, Downey

Stayed 3 nights in Sep 2025

10/10 Excellent

Taylor

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
The hotel staff are very friendly and helpful. The breakfast buffet is extensive and very good. The hotel is adjacent to the Osaka Castle and two main rail/subway lines making it close to a major site and easy transportation.
Stayed 4 nights in Sep 2025

8/10 Good

Wing Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Osaka castle is adjacent to the hotel. Osakajokoen station is within walking distance. However, there are not too much shopping available nearby. Dining options are limited unless I get over to kyobashi station. Overall the room is spotless and quiet. I enjoyed staying there.
Stayed 5 nights in Sep 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プールが貸切で使えなくて予定を変更しなくてはならず残念でした。
Stayed 1 night in Sep 2025

10/10 Excellent

drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super nice overall. Great staff, several restaurant options, spacious rooms, all kinds of extra accoutrements that made the stay special, etc. Very close to Osaka-jo Hall and Osaka Castle. I highly recommend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay overall.

The room was very spacious but the bed was a little uncomfortable for me. The hotel staff was accomadating and willing to give me more pillows to increase my comfortability. Also the hotel allowed an early checkin service. The food was delicious for breakfast and the spa was excellent.
Stayed 5 nights in Aug 2025

8/10 Good

Yiyao

Stayed 5 nights in Aug 2025

4/10 Poor

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The swimming pool was closed at 16.00 when we arrived and didn't open until 18.30 - really odd and dissappointing. What hotel closes their pool midday??
Stayed 1 night in Sep 2025

4/10 Poor

Brett

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

jung whan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing kindness i hope to visit new otani hotel again
Stayed 2 nights in Aug 2025

10/10 Excellent

Yumiko

Stayed 1 night in Aug 2025

8/10 Good

celestine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s aesthetics was amazing and views from hotel room was breathtaking. However, i noticed there was no iron box in the rooms, this was the first hotel i experienced this during my stay in Japan. I stayed in 4 different hotels in different areas which all provided iron boxes in the rooms. I was dissapointed that accessing the swimming pool needed a reservation which was not mentioned during the booking. It would be nice to include this in your website. Overall, such a beautiful hotel i fell in love with it. Will definately be coming back❤️❤️
Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flawless

Flawless. That’s all I can say. Incredible staff, delicious breakfast and beautiful large rooms. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

cristal

Stayed 1 night in Aug 2025

10/10 Excellent

Jia Wen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have the money and is currently deciding between this or APA hotel, Otani over APA.
Stayed 6 nights in Aug 2025

10/10 Excellent

munsok

Stayed 1 night in Aug 2025