2/10 Terrible
Alison, Manchester
21 Jul 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here if you want a stress free holiday
Receptionist rude - Accused us of not paying the deposit we paid back in January and unless we paid the full amount could not stay here. Had to print off my bank statement to prove I had paid this although booked through Expedia so this should have been done through them. Spent 2 hours checking in due to these issues. The reception is not a far walk to the apartment but the receptionist could not explain how to get here and gave us an incorrect street name - After 3 phone calls, a text and googlemaps later we arrived. Charge for everything towels, air con etc per day - give you these along with sheets to lug across to the apartment with all your luggage. Also if your staying for the festival they charge 300 euros deposit which wasn't stated before booking. Also was a hassle to ask to check out early and after having our room checked at 6am had to walk to reception to collect deposit and drop off keys (why they couldn't of done this at the room I do not know)
FIB (Festival) was 20 euro taxi away although this was difficult initially managed to get the number of a taxi man and pre arranged a pick up time the night before. After all the taxis its probably worth just paying to stay in Benicassim itself. The pool is nice to chill at although no sunbeds. Beach just a 2 minute walk. Not a lot going on in Oropesa to be fair.