2/10 Terrible
Daniel N.
16 Sept 2024
Disliked: Cleanliness
Not clean upon arrival - delayed check in
Arrived at unit and it had not been cleaned - used towels on bathroom floor and used sheets on bedroom floors. Bathroom trash cans not emptied. Contacted Vacasa office immediately. Check in was supposed to be 4 pm but we did not get in until after 630 due to place not being cleaned. We even got there after 4 pm so they should’ve had more than enough time to clean. Maybe they are short staffed, I get it … but Vacasa said they would not comp us for the time we had to wait to check in, which is ridiculous since we paid for a full day and did not get to fully use the place. Unfortunately we saw the other bad reviews about cleanliness after it was too late to cancel. Ironically the people in front of me in the check in office were complaining about their place being dirty too.
The unit itself is really nice but the beds are not comfortable. And my experience with Vacasa left a bad impression on me. The coffee pot didn’t work and Vacasa did replace that, so that’s about the only good thing I can say about their customer service.
Daniel N.
Stayed 5 nights in Sep 2024