6/10 Okay
David
Travelled with family
25 Oct 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Shuttle Pettiness
Good location. Noise from a nearby club was overwhelming and it went all night. Hotel could use some sound shielding. Front desk was outstanding from a cheerfulness, proficiency and helpfulness perspective.
The shuttle service was odd as he “challenged” me to product verification that I was staying at the hotel without giving reason why. We’re not from the area and therefore it was an odd request. The manner in which he asked was not professional. But I found the reason to be petty. Coming from a more friendly environment he should be more tactful in challenging people who have just spent the entire day traveling but more so who cares if every once in awhile someone not staying at the hotel is looking for a ride. Am sure it’s not overwhelming and it would be a nice gesture to help someone out getting to where they need to be. EWR is not a very easy place to get to or leave from and helping people out would be a nice thing to do. It doesn’t cost you anything since you have a set rotation to and from the hotel anyway. Help the community out and perhaps the payback will come back to you in some other way. Your way is typical east coast which is not a complement.
David
Stayed 1 night in Oct 2024