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Hotel Hugo

4.5 star property
VIP Access

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Photo gallery for Hotel Hugo

Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
Rooftop bar, al fresco dining, open daily
Front of property – evening/night
Rooftop bar, al fresco dining, open daily

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Pet-friendly
  • Breakfast available

Explore the area

Map
525 Greenwich Street, New York, NY, 10013
  • Hudson River Park
    ‪5 min walk‬
  • New York University
    ‪13 min walk‬
  • Washington Square Park
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Double Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Double Double)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Superior Room (Double Double)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Arlo SoHo

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1677)
The price is €203
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Arlo SoHo

About this property

Hotel Hugo

Luxury New York hotel in Manhattan with a 24-hour fitness center
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. A manager's reception is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Hugo offers 122 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Hugo's great location gets high marks from our customers. During your stay, you're just a quick walk from Hudson River Park. Enjoy features like a free manager's reception, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Enjoy American cuisine while dining at Cafe Hugo
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Hudson River Park and 14 minutes by foot from Washington Square Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the luxury Hotel Hugo. You'll have access to the health club at a partner property. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

The hotel hosts a free manager's reception daily.
Cafe Hugo - This restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy alfresco dining (weather permitting).
Bar Hugo - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Azul on the Rooftop - This rooftop bar specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Parking and public transport

  • Self parking on site (surcharge)
  • Height restrictions apply for on-site parking
  • Off-site parking within 656 ft (USD 55.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–11:00 AM: USD 18.00-26.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Cafe Hugo
  • Bar Hugo
  • Azul on the Rooftop

Things to do

  • 24-hour fitness centre
  • Access to nearby health club

Family friendly

  • Babysitting (surcharge)
  • High chair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space (500 square feet)
  • A meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75.00 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Nearby fitness center access
  • Newspaper
  • Phone calls
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18.00 to 26.00 per person
  • Nearby parking fee: USD 55.00 per day (656 ft away)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Hugo
Hotel Hugo New York
Hugo Hotel
Hugo New York
Hotel Hugo Hotel
Hotel Hugo New York
Hotel Hugo Hotel New York

Hotel Hugo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Easy and larger room than usual for the village
Stayed 3 nights in Nov 2024

10/10 Excellent

Leah Corselli

Liked: Cleanliness, staff & service, amenities
great stay, great staff
Stayed 2 nights in Nov 2024

8/10 Good

Terkel

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Nov 2024

8/10 Good

Gable

Travelled with group
Liked: Cleanliness, staff & service
The property was ok, room was small and limited view. It needed some maintenance. The hotel location was not convenient to the subway. The area didn’t have much to offer in terms of dinning, shopping or activities.
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Audra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Great experience! The staff were all very friendly and helpful. The room and bathroom were clean and nicely decorated. We stayed jn a deluxe double and there was ample space for two adults. The location is terrific- walked all over the place and close subway access, too. Don’t miss the rooftop for spectacular views- great drinks and service, too!
Stayed 1 night in Nov 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cielo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the look and feel of the interior and exterior! Very elegant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Philip

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have housekeeping on of the days after we requested it, it was my birthday and they didn’t with the small thing we requested such as a bottle of champagne the day for midnight. The towels were braking and smelled, the breakfast is a coffee shop that has no service. In the bathroom it doesn’t say if it’s shampoo, shower gel or conditioner because the bottles are very old
Stayed 3 nights in Nov 2024

8/10 Good

Caroline

Stayed 1 night in Oct 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Thanks you!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is strategically located near tons of must visit areas. A quick walk to the train station. Staff was very friendly and helpful. Roof top offers great views of the city.
Stayed 4 nights in Aug 2024

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and will definitely be back! I loved the design and vibe of it, the rooms were great and roomier than I expected and the rooftop bar was epic!
Stayed 2 nights in Nov 2024

10/10 Excellent

Garry

Stayed 1 night in Oct 2024

10/10 Excellent

jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff is amazing! we loved the rooftop! clean rooms. perfect location
Stayed 4 nights in Aug 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge disappointment. We had stayed at the Hugo before Covid but the standard of the hotel has fallen dramatically. The hotel needs to be refurbished - all areas are shabby from the lift which looks like it should be used only for goods to the rooms where the cabinetry is delaminating. To make this worse, our room was not cleaned at all on two days out of three until we complained - even then the "cleaning" was cursory and no clean towels, coffee cups or refills were provided (until we called down to reception) We will not revisit I'm afaraid
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Dark, tiny room with a large window with a view of an exterior wall. AC didn’t work. Toilet seat was broken. Fridge didn’t work. Carpets are dirty throughout the building. 20 minutes in line to check in while one of the two clerks behind the desk did literally nothing. $400 for the room, $40 for “amenities” and $10 for a warm bottle of water from the desk. The room was quiet. Mediocre breakfast. Concierge got us a cab when we left but gave the driver the wrong name so we had to pull our stuff out of the cab and go looking for the concierge to tell the driver to take us. Amateurish and overpriced. Beware.

10/10 Excellent

Emma

Stayed 2 nights in Oct 2024

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central location. Rooftop bar a great spot with amazing views.
Stayed 2 nights in Oct 2024