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Hotel Hayden

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hayden

Breakfast area
View from property
Lobby sitting area
Lobby
Egyptian cotton sheets, premium bedding, in-room safe, desk

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • Gym
    Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    6 min walk
  • 5th Avenue
    6 min walk
  • Madison Square Park
    7 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    52 min drive

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Hayden

Hotel with a 24-hour fitness center, a short walk to Madison Square Garden
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and complimentary newspapers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and refrigerators can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free WiFi
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A 24-hour fitness center, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge (on request)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 324 out of 1004 reviews" "
Rating 8 - Good. 314 out of 1004 reviews" "
Rating 6 - Okay. 193 out of 1004 reviews" "
Rating 4 - Poor. 95 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
This is a great hotel someone looking for inexpensive place to stay in a convenient location in New York City. I travelled with my 14-year-old son and we had a room with two double beds on the fourth floor. Overall the rooms were clean, and the bed was comfortable - especially after clocking 20-25k steps a day. Despite being on a low floor, we didn’t hear any street noise aside from a police siren one morning. For the discerning traveller: the baseboards need painting, there is some mildew in the shower (bring flip-flops if you are concerned), and the AC was a bit noisy. The breakfast is sparse - basic baked goods like muffins, donuts, and bagels, with fruit and yogurt. When we were there the ice machine was broken. There is a fitness room but it is very basic. All this said, I would definitely stay at this hotel again. The staff is nice, you steps away from a major subway line, and I didn’t spend a lot of time in my room. To supplement breakfast, there is a great breakfast food truck at the corner of 50th & 6th st with five dollar breakfast sandwiches that are delicious. The staff is friendly and helpful. The checkin is quick (our room was ready by 2pm). Being in the heart of the flower district is a nice bonus - so lovely to walk out into practically a garden every morning.
Stayed 3 nights in Aug 2024

10/10 Excellent

DOROTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant. It was convenient and clean
Stayed 1 night in Aug 2024

6/10 Okay

teresa

Disliked: Staff & service, property conditions & facilities
No ice machine, no hot water for shower
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had good breakfast room was clean and nice
Stayed 1 night in Aug 2024

10/10 Excellent

Yasser, fresh meadow

Liked: Cleanliness, staff & service, property conditions & facilities
I love expedia
Stayed 1 night in Aug 2024

4/10 Poor

Joseph

Stayed 2 nights in Aug 2024

4/10 Poor

Fjoralba

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location- awful hotel
Business trip- great location. My room was HOT upon arrival and twice engineering came to "reset" the AC. nothing lasted. I heard several other guests complaining during my stay also. It took so long to get hot water in the shower I thought that it was out (10 min!) The breakfast area was in demolition with some kind of water leak- the base boards in my room were unpainted and peeling--the furniture was old and in bad condition. Everything was damp and moldy smelling. The outside sitting area at the front smelled like urine. Overall, it is cheap for the location, don't expect too much and you might be hot.
Stayed 2 nights in Aug 2024

10/10 Excellent

gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a 2 night stay. Water pressure in shower was a little weak and I was granted a discount. continental breakfast was great given it is free. I would stay again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Don’t stay here. They’ll charge you with a $69 hidden fee when you check out. Then when you asked what’s this for, they said that since you booked through a third party, they don’t tell you that the have a $69 facility fee. They told me that wifi was not included when it said “Free wifi” when I booked the room. Such false advertisement.
Stayed 2 nights in Aug 2024

2/10 Terrible

Laksha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was not working. Breakfast area had water dripping from ceiling. The beds were just old and bad.
Stayed 3 nights in Aug 2024

10/10 Excellent

Justa

Stayed 1 night in Aug 2024

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Omg !! the reception ladies terrible aptitude… the room very dusty the walls, everything… the bed very noise never stay in this hotel .. The location it’s not bad because is close the penn station, time square but the hotel is really bad !!!
Stayed 1 night in Jul 2024

2/10 Terrible

Theodore

Travelled with group
Disliked: Staff & service, room comfort
Roll away Bed
The bed was not fixed to the wall. In other words it tips over ..if you sat at the foot of it. I thought I was sleeping on a roll a away bed The ice machine was broke The only ice machine in the whole hotel is broke on the hottest days of summer. Just a terrible experience for the price
Stayed 1 night in Aug 2024

2/10 Terrible

Tommy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was only cold water for 2 days in a row
Stayed 2 nights in Aug 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Madison Square garden with affordable garage parking I block away.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gabby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect size room for my mom and i. we liked the location and were comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Em

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel so far they have free breakfast
Stayed 2 nights in Jul 2024

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Mary

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was very hot when we arrived. Air conditioner did not cool the room very much. Hand held shower was non-functional. No shower curtain or doors on the roll-in shower, so most of the bathroom floor and sink got wet.
Stayed 1 night in Jul 2024

2/10 Terrible

Arielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
A terrible stay. There was no AC working in 4 / 10 rooms i booked. The floor was sticky in the room. Smelled horrible. Will never stay here again. After all of the drama we had they still charged me for an extra night in a room that we never stayed in, and their customer service was horrendous and rude.
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

ISAAC

Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Jul 2024

6/10 Okay

Guilande

Travelled with partner
I forget something in the room I call back to get it the stole very disappointing
Stayed 1 night in Jun 2024