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Hotel Hayden

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
Lobby
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Gym

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • 5th Avenue
    ‪6 min walk‬
  • Madison Square Park
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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Exterior

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About this property

Hotel Hayden

Hotel with a 24-hour fitness center, a short walk to Madison Square Garden
A 24-hour fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 325 out of 1006 reviews
Rating 8 - Good. 304 out of 1006 reviews
Rating 6 - Okay. 192 out of 1006 reviews
Rating 4 - Poor. 101 out of 1006 reviews
Rating 2 - Terrible. 84 out of 1006 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
The hotel has a decent lobby and the people who work there are very nice. The bed was a little squeaky and there was no blanket, just sheets. The heat worked well so that didn't become a problem. Breakfast was disappointing, a selection of donuts, whole fruit (bananas) and or yogurt, coffee and tea. The business center and gym downstairs were adequate.
Stayed 1 night in Nov 2024

4/10 Poor

Zayd

Disliked: Amenities, property conditions & facilities
Online it advertises on site parking available for $60 a night. Granted it’s only a 3 minute walk away but it is not on site. No only that but you have to pay every time you enter and exit the car park. So only $60 a night if you park your car and leave it as if it’s in jail there. Otherwise it’s way more. Would not have booked this place if that was made clear.
Stayed 2 nights in Nov 2024

6/10 Okay

Dawn or Garrett

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

6/10 Okay

Christopher

Liked: Staff & service
Room was blistering hot when I got in and the AC took forever to kick on so I just had to sit there and sweat. I don’t understand why the room thermostat was set to max heat. Stay besides that was fine, no shower door which was a bit off but it was fine. One of the main two lights in the bathroom was broken so had to use a flashlight to really see my face to shave. Overall it was fine, wouldn’t be against staying again but definitely wouldn’t opt for it.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just Okay
It was just okay. I've stayed here two times. I stay in hotels frequently. It is relatively quiet (except for the vacuuming outside my room at 10 pm). The beds are not comfortable, the pillows have an old smell, and the air conditioning didn't work.
Stayed 1 night in Nov 2024

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Property conditions & facilities
Heat in room. Turned it way down/opened the windows and could not get comfortable
Stayed 1 night in Nov 2024

8/10 Good

lucille

Liked: Cleanliness, staff & service
The front desk people were so friendly and helpful.
Stayed 1 night in Nov 2024

2/10 Terrible

Tamara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, so clean
Stayed 1 night in Nov 2024

6/10 Okay

Yizhen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Alfonso

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
terrible room conditions
cofee machine didnt work. There was no iron in place. Internet work with failures and it was " insecure". Cable TV worked intermiten with low cable signal. the doors was not closing properly and got jammed. the AC system was quite noise
Stayed 3 nights in Nov 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean and a nic choice of breakfast pastries….
Stayed 1 night in Nov 2024

6/10 Okay

Jenny, Keene

Travelled with family
The bathroom wasn’t great the half shower left the floor very wet and water pressure wasn’t very good
Stayed 1 night in Nov 2024

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
AC did not work in our room. Room service sent an engineer to fix. He opened the wall panel and reset the unit. It worked for a while then stopped and never came back on. No fitted sheets on the bed. Door knob falling off in the bathroom. NO FAN IN THE BATHROOM. Continental breakfast only, very simple, not very good. Not impressed at all especially for the weekend prices!!!
Stayed 2 nights in Nov 2024

4/10 Poor

Sean

Disliked: Staff & service, property conditions & facilities
Room had many things that were broken and management and the building took 3 days to make one repair.
Stayed 4 nights in Nov 2024

10/10 Excellent

gregory

Stayed 1 night in Nov 2024

4/10 Poor

Deena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room had a strange smell, bathroom shower had visible mold
Stayed 2 nights in Nov 2024

6/10 Okay

Stephanie

Stayed 2 nights in Oct 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near everything I needed for my short visit
Stayed 2 nights in Oct 2024

6/10 Okay

david

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Lori

Stayed 1 night in Oct 2024

10/10 Excellent

Anupama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were amazing. All details were taken care of. Room had every amenity. Bed could be better. wall needs to be painted. Accommodating staff. Simple process.
Stayed 1 night in Oct 2024

8/10 Good

Edward J.

Travelled with partner
Clean room, average hotel room but met expectations just fine for the price. Attentive staff and easy check in. Good central location easy to access multiple subways
Stayed 1 night in Oct 2024

2/10 Terrible

Nivaldo

Stayed 1 night in Oct 2024

8/10 Good

Sheila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Oct 2024