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Hotel 309

2.0 star property

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Photo gallery for Hotel 309

Terrace/patio
Property entrance
In-room safe, blackout curtains, iron/ironing board, WiFi
Reception
Fridge, microwave, coffee/tea maker

Reviews

5.6 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
309 W 14th St, New York, NY, 10014
  • The High Line Park
    ‪7 min walk‬
  • Madison Square Garden
    ‪18 min walk‬
  • Times Square
    ‪4 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, Private Bathroom

In-room safe, blackout curtains, iron/ironing board, WiFi

Deluxe Room, 1 Queen Bed with Sofa bed, Private Bathroom

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Shared Bathroom

Standard Room, 1 Queen Bed, Shared Bathroom

Standard Room, 1 Queen Bed, Shared Bathroom

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel 309

Hotel with a 24-hour front desk, near 5th Avenue
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance, and a garden. WiFi in public areas is free. Other amenities include a picnic area and a front-desk safe. Housekeeping is not available.
Hotel 309 offers 28 accommodations with safes and coffee/tea makers. Kitchenettes offer refrigerators and microwaves.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Our customers tell us they can't get enough of Hotel 309's great location. During your stay, you're just a quick walk from Chelsea Market. You'll find features like free WiFi in public areas.
  • Free WiFi in some public areas
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of 5th Avenue and The High Line Park
As a guest of Hotel 309, you'll find tour/ticket assistance, a garden, and a picnic area. WiFi is free in public spaces.

This New York hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

309 Hotel
309 New York
Hotel 309
Hotel 309 New York
Hotel 309 Hotel
Hotel 309 New York
Hotel 309 Hotel New York

Hotel 309 Reviews

Reviews

5.6
Rating 10 - Excellent. 110 out of 935 reviews
Rating 8 - Good. 214 out of 935 reviews
Rating 6 - Okay. 200 out of 935 reviews
Rating 4 - Poor. 184 out of 935 reviews
Rating 2 - Terrible. 227 out of 935 reviews

5.6/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really hard to imagine recommending this "hotel" - 309 is really a just hostel to anyone with traveling experience abroad. 309 is really a rough ride - but it woul dbe better IF it had a more honest profile. I booked through Expedia - so it was probably that corporate site's fault, but it's not helping "309". If 309 was advertised as a great hostel/budget option in an amazing location, with absolutely no frills, ambiance, or extras, it would be cool. But it looks like it competes with other new pods and nicer offerings. It is not nice AT ALL but it is cheap. The people working there are VERY nice. But it's the kind of place that makes you wonder about bedbugs. The toilets on my floor (shared) were both backed up first thing on the first morning I stayed in the hotel. That's what I got.
Stayed 2 nights in Dec 2024

2/10 Terrible

leo

Business traveller, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
the front desk was unfriendly, the room didn't have a bathroom, the bed was dirty.
Stayed 2 nights in Dec 2024

8/10 Good

Fran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL & CHIC in a nice way.
Stayed 7 nights in Nov 2024

6/10 Okay

Jodi

Liked: Cleanliness
Stayed 2 nights in Dec 2024

2/10 Terrible

Dai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Tristen

Stayed 2 nights in Sep 2024

8/10 Good

Trace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room has a nice bathroom, a comfy bed, toasty warm room, and decent sheets. GREAT location. Nice and clean. Great deal. I would stay again.
Stayed 3 nights in Dec 2024

2/10 Terrible

maryjane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice. Everything I did not like. I was scared. The bathroom was shared. There was a cat meowing in the hall and by my door. It was so creepy. The room was to small.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jean-Simon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shared bathroom
Stayed 2 nights in Nov 2024

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Jaskarandeep

Stayed 2 nights in Oct 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service
Super nice place to stay, I enjoyed my trip thanks you
Stayed 3 nights in Nov 2024

6/10 Okay

Ismael

Stayed 2 nights in Nov 2024

10/10 Excellent

Parn

Liked: Cleanliness, staff & service, property conditions & facilities
Love it for the price
Stayed 6 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hipster Dive With a Cool Cat
Like staying in a tenament. Peeling paint, thin walls, broken coffee machine, but it also felt...kind of authentic? Very starving artist, which was cool. BUT the BEST PART is that they have a CAT named BRONX and he is THE SWEETEST.
Stayed 2 nights in Oct 2024

4/10 Poor

Jericho Jett, Des Moines

Stayed 5 nights in Oct 2024

6/10 Okay

Tristan

Disliked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in Oct 2024

6/10 Okay

Andres

Disliked: Cleanliness, property conditions & facilities
The location is amazing, it has great access to public transportation. On the other hand, I wish it was cleaner, the room was good size, but the floors were dirty and the bathroom and towels weren’t as clean as in other places.
Stayed 5 nights in Oct 2024

6/10 Okay

Meghan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great area to stay. Hotel was grubbier than on the photos. Shared bathrooms were not well maintained. No elevator.
Stayed 3 nights in Oct 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Mertcan

Travelled with group
Disliked: Staff & service
the hall was smelling bad, and even if there was an a/c in the room, there was not any chance to open the window. Also, housekeeping did not come to our room to clean or take out the trash for 3 days. Moreover, the ceiling of the bathroom’s wall was leaking..
Stayed 3 nights in Sep 2024

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like the smell of cats piss. have an affection for cockroaches and think customer service is overrated....then look no further
Stayed 2 nights in Sep 2024

4/10 Poor

Logan

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very nice, but the room was very small. The television in the room was extremely grainy, the outlets were loose, and there were no tissues or garbage cans. Shared bathroom with other guests. Felt more like a hostel then a hotel. Very convenient location though, and it did feel safe.
Stayed 2 nights in Sep 2024

4/10 Poor

Theora

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn't my top 10 places, it didn't feel all that clean to me and the beds were uncomfortable, but the staff was good to us and the location was good.
Stayed 3 nights in Sep 2024

8/10 Good

Gillian, Hastings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with comfortable beds. The hotel cat was an added bonus. Good price too for NYC
Stayed 2 nights in Sep 2024