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Holiday Inn Express New York City Times Square, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express New York City Times Square, an IHG Hotel

View from property
Point of interest
View from property
Exterior
Reception

Reviews

7.0 out of 10

Good

Popular amenities

  • Breakfast included
  • Room service
    Room service
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
343 W 39th Street, New York, NY, 10018
  • Times Square
    7 min walk
  • Jacob K. Javits Convention Center
    8 min walk
  • Broadway
    8 min walk
  • New York, NY (LGA-LaGuardia)
    29 min drive

Room options

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View (High Floor)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About this property

Holiday Inn Express New York City Times Square, an IHG Hotel

Hotel with free breakfast, a quick walk to Times Square
A 24-hour business center, valet parking, and a business center are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Holiday Inn Express New York City Times Square, an IHG Hotel offers 210 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The free breakfast at Holiday Inn Express New York City Times Square, an IHG Hotel gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business center, and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square, an IHG Hotel. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 85.00 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–10:00 AM
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch HDTV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square, an IHG Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square an IHG Hotel
"Holiday Inn Express New York City Times Square an IHG Hotel"

Holiday Inn Express New York City Times Square, an IHG Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 363 out of 1208 reviews" "
Rating 8 - Good. 304 out of 1208 reviews" "
Rating 6 - Okay. 245 out of 1208 reviews" "
Rating 4 - Poor. 152 out of 1208 reviews" "
Rating 2 - Terrible. 144 out of 1208 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sergei, Lauderhill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Corey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stain on the curtain couldn’t tell if it was blood or something else. Elevator went out and only had one working to begin with. The staff was great just the hotel itself wasn’t up to normal standards.
Stayed 4 nights in Aug 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Not stay here!
The elevator was not working and had to use the stairs many times. They overbook our room and a couple was trying to get into our room at midnight. The hotel manager was very professional and nice but one of the receptionists was very rude and mean after the confusion from his side about overbooking our room.
Stayed 4 nights in Jul 2024

6/10 Okay

vito

Travelled with family
Stayed 3 nights in Aug 2024

8/10 Good

Florentino

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and friendly staff, one big advantage is that elevators don’t need a key to go up :). …... of course when they are working :/
Stayed 4 nights in Aug 2024

4/10 Poor

quoc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

Karlene

Travelled with group
Liked: Cleanliness, staff & service, amenities
The only problem I had was the elevator. One elevator was working. Long wait. The staff did a good job accommodating the guest with the one elevator working.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
We stayed five nights. Service was great! We arrived prior to check-in time but didn’t mi d the wait because there were warm cookies, carrot cake and hot chocolate in the lobby. Shower was good with really hot water. Location was ideal. I would stay again for sure!
Stayed 5 nights in Aug 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was truly terrible. Only 1 elevator for 33 floors. We had to wait 42 minutes at one point. Breakfast area totally inadequate, there were people eating their breakfast standing up in the corridor. Only 2 toasters at breakfast, but one didn’t work. And the 2nd one only had 2/4 slots working, There were two pancake machines, one of them worked briefly on day two, but they were resolutely broken the other days. There was no lid on the overflowing bin, the customer facing computers in reception were broken. My wife was bitten by bugs in the room. The staff have more or less given up, but you can’t blame them. This place is a disgrace. If it was independent, you might say the owners were incompetent, but the fact it’s part of IHG makes it absolutely inexcusable. Stay ANYWHERE but here.
Stayed 3 nights in Jul 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was good. We stayed on the 28th floor. One of the elevators were broken. We were not told that in order for the elevator to come up to your floor to go down, that you had to call the front desk. It wasn’t very clear on the sign. We weren’t informed of the breakfast offered in the morning either. Other than that, it was a decent stay. Will we be back? Who knows.
Stayed 1 night in Aug 2024

2/10 Terrible

Sankaran

Stayed 5 nights in Aug 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a hotel with 36 floors there was only one elevator. The other has been broken for weeks and we weren't told that when they took our money. We wasted hours of our lives waiting for their elevator up or down. It was a disaster and we were paying top dollars for all this bad service, I demanded a refund but they said because I booked through Expedia they couldn't give me a refund. So Experdia should refund the money we waisted on that crappy hotel>
Stayed 5 nights in Aug 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Ryan

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel experience, only 1 elevator is working and you need to call front desk to be picked up and wait for about 30mins. Due to this my grandmother use the stairs going down from the 20th floor. It was not a good experience. Hair dryer is not working and replacement was provided on the last day. Phone was not working on my grandma’s room and our room on the 2nd day.
Stayed 3 nights in Aug 2024

6/10 Okay

Hector, East Boston

Liked: Cleanliness, amenities, property conditions & facilities
Please check your account. When u stay at this hotel. They charge you every night if you dont look at your account.
Stayed 4 nights in Aug 2024

2/10 Terrible

Eduard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth it
Stayed 4 nights in Aug 2024

10/10 Excellent

Anthony

Stayed 2 nights in Jul 2024

4/10 Poor

jeetendra

Travelled with family
Disliked: Property conditions & facilities
Only one elevator works so you need to wait 30 min atleast and call front desk to pick you up as elevator need to be operated it is not automatic. Phone don’t work in room and have to tell 2 days that’s body wash is not in the room. Breakfast area very small so expect 30 min to get the seat else just carry the breakfast to room but anyhow elevator you cannot carry food as people push and elevator wait time is 20-30 min so people get inpatient too. Not recommending this hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Yorleny

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Jun 2024

2/10 Terrible

Juan Pablo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel me and my family have stayed in our entire life, there was only 1 elevator working on a 36 floor building so if you wanted to go down, either you take the stairs or you wait for more than 40 minutes for the elevator for picking you up. Everything was super dirty. The breakfast area was too small for all the guests and even the toasters weren’t working. Staff crew were rude to you if you wanted a table to get cleaned or asked for more food or drinks and in our room the air conditioning was not working, either ir threw air at 60°F or it threw at 120°F there was no middle point between that, the toilet in the inside was dirty because no one washed it before and they gave us just 3 towels for 4 people. The WORST HOTEL I’VE VISITED IN MY ENTIRE LIFE.
Stayed 5 nights in Jul 2024

2/10 Terrible

francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i do not recommend this hotel to anyone. I was on the 12th floor and the elevator was not working. I had to go up and down the stairs several times and my wife, who had just had surgery, could not do it. It is inconceivable.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Bad @ All
Staff is amazing! Rooms were clean and fresh. Breakfast was akways warm and had a good variety of warm options. Oh, and staff was AMAZING!
Stayed 3 nights in Jul 2024

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no working elevator for the entire stay at this property.
Stayed 3 nights in Jul 2024