4/10 Poor
Ashley
Travelled with family
9 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
We were in nyc for the us open & chose the garden inn for its location being close to the E line & easy transfers. Our stay became one of the most disappointing & frustrating hotel experience- so much inconvenience, runarounds, & incorrect room charges. Room was quite small for double queen (no room for unpacking easily, openly) clean but fridge door & ac control panel needed fixing. Our main issue was the bathroom that smelled so much of mildew & no working vent. I brought this up to the front desk immediately & repeatedly requested for room change or any solution but we were only verbally reassured & never given any further assistance, so towards the end of our stay we felt blatantly misled. The manager who the staff said was responsible for assisting us also never seemed to be in. I’d rather have been told we would be stuck with our room rather than being blindly assured & led to believe something was to be done, as I made too many unnecessary trips to the front desk to ask/follow-up on room services that should’ve been mentioned to us prior/during check-in, such as PLEASE NOTE housekeeping is every other day something we were never given notice on & inconveniently had to find out by ourselves. After our stay we were also incorrectly charged for breakfast that we’ve already included in our stay during booking & charged for the room water that we were told were free at check-in. Only upside was the water pressure but all in all a major headache and setback for our trip.
Ashley
Stayed 3 nights in Aug 2024