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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Interior
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
Reception
Traditional Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (2563)
The price is €339
for 1 room
includes taxes & fees
8 May - 9 May
Hyatt Place New York City/Times Square

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Along with a 24-hour fitness center, this smoke-free hotel has a rooftop terrace and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and free use of bicycles are onsite. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention center, and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in a common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1099 out of 2394 reviews
Rating 8 - Good. 743 out of 2394 reviews
Rating 6 - Okay. 320 out of 2394 reviews
Rating 4 - Poor. 121 out of 2394 reviews
Rating 2 - Terrible. 111 out of 2394 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

gerard, englishtown

Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Disliked: Staff & service
One elevator was under maintenance so there was huge queue for elevator, sometimes even for 15-20 mins to get into elevator in peak time. They said, it could take months to repair. phone room was disabled due to some reasons. The auto controll in AC/heater did not work, sometimes it gets too hot or too cold, it can not control the room temparature, it just runs indefinitely. Bedsheet, comforter, pillow cover was on cheaper side, not comfortable for us atleast. Breakfast was ok, room was ok. one guy at front desk was little rude, another one was nice. Bellboy was very reluctant! Dude, do your job, get your tips and dont forget to smile, it does not cost to smile. Location is good.
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lifts

Loved the hotel. Staff were brilliant , BUT we knew 1 lift was out of action but when the 2nd lift broke down and your trying to get from floor 39 with 1 lift working and have to wait over 45 minutes to be able to get in 1 and you have a taxi waiting outside, its not funny. Everything else was fine and would stay there again.
Stayed 3 nights in Jan 2025

8/10 Good

Marco

Stayed 1 night in Jan 2025

4/10 Poor

Holly

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jan 2025

10/10 Excellent

nichol

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, amenities
We stayed at this Hotel for 5 nights, it is very close to Times Square and the Subway. The room was clean and comfortable, with the advantage of having a kitchenette with hobs and dishwasher. We enjoyed the free breakfast each morning and happy hour during the week which included complementary Beer & Wine. The only down side was that one of the elevators was out of action for maintenance, which meant that there was a long wait to get in the lift at busy periods. This didn't really impact us that much as we worked around the busy periods.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Noriko

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good variety of breakfast buffet, convenient location, and nice to have mini kitchen
Stayed 2 nights in Jan 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, near of Times Square and Subway station, it’s clean and the breakfast is good, definitely I’d stay again.
Stayed 4 nights in Jan 2025

10/10 Excellent

ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Jan 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location with tons of activities and food near by
Stayed 1 night in Jan 2025

6/10 Okay

Rhonda

Travelled with family
Liked: Room comfort

Bad elevator service

The hotel only had three elevators for 49 floors and two operated sporadically. At times there was only one elevator running for the whole hotel.
Stayed 4 nights in Jan 2025

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness, staff & service, room comfort

TERRIBLE Elevator Situation

The hotel was relatively clean, in light of its convenient location near Times Square. Staff was friendly but due to understaffing, waittimes in line for anything requiring front desk service were inordinately long. Finally, due to ongoing elevator modernization project, only one of three (quite small) elevators was functioning, resulting in crowds in the small lobby and long wait times on your floor to go down to lobby at peak check in and check out times. In order to check out, I walked down from the 20th floor with my carry-on suitcase bc elevator would not come and when it did it was always full of people. I hope they solve this issue soon.
Stayed 3 nights in Jan 2025

8/10 Good

ANDREA L GARCIA-DE, Cidra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a good stay. Good breakfast. The only not so good: 1 elevator was out of service, so sometimes took more than 15 minutes wait for an elevator.
Stayed 3 nights in Jan 2025

10/10 Excellent

Zuleyka

Stayed 3 nights in Jan 2025

4/10 Poor

Ashleigh, Sydney Olympic Park

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Joy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Only one elevator worked. Had to walk down 11 flights for breakfast in the morning
Stayed 5 nights in Dec 2024

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved the happy hour and breakfast!
Stayed 1 night in Jan 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Mavis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, we liked Everything about this hotel. Very friendly staff, great spacious room with kitchenette. It had Everything you could possibly need. The bed was super comfy, and we had a lovely view (room 1710) The location is fabulous. The breakfast each morning had a great variety, definitely something for everyone. Every evening between 5 & 7 they served COMPLINENTARY beers, wines soft drinks, bread, olives cheeses and cookies, it was soooo good. Prior to our stay, we had read reviews where people complained about the elevators. Yes, there were only 2 out of the 3 elevators working, but in the 6 nights we stayed there, not once did we have to wait more than a minute or 2 at most. We would have no hesitation in recommending this hotel.
Stayed 6 nights in Jan 2025