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Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites New York City-Times Square, an IHG Hotel

Suite, 1 Bedroom
Full-sized fridge, microwave, stovetop, dishwasher
City view
City view
Studio Suite, 1 Queen Bed, City View

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    7 min walk
  • Broadway
    8 min walk
  • Jacob K. Javits Convention Center
    8 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    56 min drive

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Pod Times Square

Pet-friendly
Restaurant
Air conditioning
Bar
4.4 out of 5, Excellent, (4182)
The price is €355
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Pod Times Square

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

Hotel with a fitness center, a quick walk to Times Square
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square, an IHG Hotel. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym, and a business center are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square, an IHG Hotel. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 75.00 per day)
  • Height restrictions apply for on-site parking

Food and drink

  • Room service available

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 435 out of 1012 reviews" "
Rating 8 - Good. 322 out of 1012 reviews" "
Rating 6 - Okay. 127 out of 1012 reviews" "
Rating 4 - Poor. 59 out of 1012 reviews" "
Rating 2 - Terrible. 69 out of 1012 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Joel, Hormigueros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Aug 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife stayed at this hotel for more than a week, and we had a wonderful stay! We’re giving Candlewood Suites New York City-Times Square an excellent rating! The hotel staff were awesome, especially Ikbal, Laura, and Kenny. They were all very accomodating, courteous, and friendly! They made our stay at the hotel memorable, enjoyable, and pleasant. The room is well-equipped — it has a big refrigerator, a big microwave, plates and kitchen utensils, iron, bread toaster, and some other appliances. The room is big compared to other hotel rooms we’ve stayed in before in NYC. It had a street view, which was an additional bonus! The room had plenty of storage spaces for our clothes and things. There’s complimentary coffee all day. There’s also a laundry room and the use of laundry facilities is complimentary. There’s also an area at the hotel lobby stocked with food and drinks, which you can buy. The location of the hotel is near to everywhere you’d want to go to and visit in New York City while on vacation. There are restaurants, eating places, shops, and convenience stores nearby. We have been to New York City several times and stayed at various hotels. So far, this hotel, Candlewood Suites New York City-Time Square, is the best. We would recommend it to friends and family! This hotel would now be me and my wife’s preferred hotel every time we’re in New York City. In fact, we’d stay here again next week! Looking forward to another wonderful stay at the hotel!
Stayed 9 nights in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfortable
Stayed 5 nights in Aug 2024

6/10 Okay

Louisa

Good location and clean with good kitchen.
Good location. Lots of takeaways, restaurants and proper bars further up on 9th Ave. Kitchen really good. Just a little dated but clean.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Overall front desk staff pleasant, maintenance staff, not so much.
Stayed 1 night in Aug 2024

8/10 Good

Ebony

Housekeeping didn't come to my room to change the lining
Stayed 2 nights in Aug 2024

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great amenities with free water, coffee and tea in the lobby. Room was clean. Small elevator that fills quickly, so it is tough to catch. Elevator almost broke with us in it (it stalled between floors). The first room they gave us was locked from the inside and delayed us getting into a room for 30 minutes. Location was good, close to Times Square. TV quality could have been better. Morning staff was super friendly and held our luggage until we departed at night. Overall it was a weird experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

mariano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, excelent location
Stayed 6 nights in Aug 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2024

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything. Perfect location
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Stayed 6 nights in Aug 2024

10/10 Excellent

Leonor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with microwave, refrigerator and stove. Excellent customer service from Kenny and Polanco. They followed up making sure everything was fine with the room. I recommend this hotel when visiting NYC and would stay there again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joseph, Holon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The little kitchenette in the room was a valuable addition to our stay. The one thing i would have wanted to be different was the size of the bed.
Stayed 3 nights in Aug 2024

6/10 Okay

arvind

Stayed 5 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff! Having a kitchen is an awesome amenity!
Stayed 3 nights in Aug 2024

10/10 Excellent

Donald, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice, great location, close to the Broadway Theaters.
Stayed 3 nights in Aug 2024

8/10 Good

Dee

Liked: Staff & service, property conditions & facilities, room comfort
Pretty good stay-I'd come back
A nice woman, possibly one of the managers, had come to my room to show me how to use the door bolts. She was super helpful and sincere. I appreciate you! The room was overall comfy and cool with a full fridge. The microwave needed to be turned on manually, so a gentleman came in a timely manner to get that fixed. It was quiet and the room was well equipped with dishes and paper towel, facial tissues and rolls is toilet tissue-which I appreciated.
Stayed 2 nights in Aug 2024

8/10 Good

marcus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is cluttered amongst other hotels right next-door to it right across the street from it there are plenty of hotels. it’s rare to find a hotel in manhattan at this price that has a refrigerator, microwave and stove I couldn’t be more happier. Had a great time and will be back.
Stayed 2 nights in Aug 2024

2/10 Terrible

Gayoung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Tari

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property has only 2 elevators for its 30 odd levels and one elevator was out of service forcing everyone to wait up to 20 minutes to hitch a ride to and from your room. Staff ignore simple requests for extra towels to be sent to your room, forcing you to call them several times to remind them. And when they do arrive with the towels, it’s usually a long time later. Not a convenient stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 1 night in Jun 2024