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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Suite, 1 Bedroom
City view
Full-sized fridge, microwave, stovetop, dishwasher
In-room safe, desk, iron/ironing board, free WiFi
City view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry
  • Air conditioning

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Jacob K. Javits Convention Center
    ‪8 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪20 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Express New York City Times Square by IHG

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Parking available
3.6 out of 5, Good, (1467)
The price is €240
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Holiday Inn Express New York City Times Square by IHG

About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness center, a quick walk to Times Square
This smoke-free hotel features a fitness center, valet parking, and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym, and a business center are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 75.00 per day)
  • Height restrictions apply for on-site parking

Food and drink

  • Room service available

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1051 reviews
Rating 8 - Good. 315 out of 1051 reviews
Rating 6 - Okay. 126 out of 1051 reviews
Rating 4 - Poor. 54 out of 1051 reviews
Rating 2 - Terrible. 58 out of 1051 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nhu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room and accommodations were decent—no complaints on that front. However, there were two aspects I didn’t appreciate. Despite being on the 9th floor, I was awakened several times by city noise from outside. While the neighborhood is centrally located with convenient access to Times Square and dining options, encountering panhandlers every 50 feet was an unpleasant experience.
Stayed 5 nights in Nov 2024

8/10 Good

Kent

Liked: Cleanliness, staff & service
The staff were friendly and helpful. The facility is a bit old, but clean. Having a mini kitchen was great!!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
No frills but definitely nice. Everything worked well and was clean and comfortable
Stayed 2 nights in Nov 2024

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, amenities
It was clean but it had horrible plumbing
Stayed 5 nights in Nov 2024

10/10 Excellent

LUIZ DIOGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best!
Stayed 11 nights in Nov 2024

10/10 Excellent

Apasri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 2 nights in Nov 2024

10/10 Excellent

William, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Julia

Liked: Cleanliness, room comfort
Convenient for Times Square
Convenient location near Times Square and not far from the Navy Yards. No servicing of rooms if you stay less than 7 days which is a long time although you could have asked. Free laundry and gym a bonus but housekeeping staff speaking loudly outside the room early every morning disappointing as was the fact the room keys demagnetised daily and we were on the 25th floor and had to go back down every night to get them recut until we realised and had them recut as we came in.
Stayed 5 nights in Nov 2024

10/10 Excellent

gerald, cincinnati

Travelled with partner
Location was excellent and the room was spacious.
Stayed 3 nights in Nov 2024

10/10 Excellent

zheng

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 4 nights in Nov 2024

8/10 Good

Gary F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a good location and a very reasonable price. I will definitely stay again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis, Alhambra

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 2 nights in Nov 2024

10/10 Excellent

Krista

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything and staff were exceptional
Stayed 3 nights in Nov 2024

10/10 Excellent

Sloane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Front desk and check in was easy and smooth. It’s not the newest but you get exactly what you pay for. Clean and tidy. They’re a little slow when requesting extra towels, etc but it all worked out. Most posts complaining about it not being the newest and nicest don’t want to pay for that luxury so just enjoy and appreciate what you paid for and being so close to time square
Stayed 4 nights in Nov 2024

8/10 Good

Philip

Stayed 5 nights in Nov 2024

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in staff
Friendly staff, easy to get into room. Great ac, would stay here again. Ideal location to Javits events; or Hells Kitchen area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Choyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it’s not the fanciest hotel on the outside or inside, when I walked in, the front desk worker was extremely kind. When I was able to check into my room, I was actually blown away! It was so cute and cozy like a studio apartment. There was a medium sized refrigerator, sink, stove, dishwasher, microwave and cabinets. The bed was comfortable and everything was very clean. The view was even really nice! Looks are deceiving! Definitely check out this hotel! I wish I could have stayed longer.
Stayed 1 night in Nov 2024

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convenient and well priced! Everyone was so friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Leyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broadway Hub
Great location for Broadway / Times Square. House keeping only once a week is a bit rough.
Stayed 10 nights in Nov 2024

8/10 Good

Jose, Windsor

Liked: Staff & service, amenities
Some of the room finishes were a bit dated. Wasn't expecting carpeting. The bathroom, though there was a tub, a typical person, even myself a male, 5'-6" would not be able to take a bath. One of 2 elevators on my last day was out of order so it took some extra time to get up and down from my 18th floor room. Bed was comfy though. As I was working remotely, there was of space for a laptop and travel screen to be set-up comfortably. The desk chair was OK. WIFI was good. The price I paid through Expedia, was acceptable for the 4 days I was there and in the area it is.
Stayed 5 nights in Nov 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Great location, especially if you need to work at the Javits Center. Plenty of dining options nearby. Reasonable price per night - based on NYC rates. One elevator did not work so it took a while for the other one to pick you up, and the rooms are a little small, but overall I’d stay here again!
Stayed 4 nights in Nov 2024