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The Ritz-Carlton, New Orleans

5.0 star property

Choose dates to view prices

Photo gallery for The Ritz-Carlton, New Orleans

Lobby
Junior Suite, 1 Bedroom, Non Smoking, Balcony
Executive lounge
Terrace/patio
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking available
  • Gym

Explore the area

Map
921 Canal St, New Orleans, LA, 70112
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪2 min walk‬
  • Caesars Superdome
    ‪14 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Non Smoking (Hearing Accessible)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-In Shower)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Queen Beds (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (High Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

Club Suite, 1 Bedroom (Ritz-Carlton, Club Level)

  • 260 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, City View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, City View

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Balcony

Junior Suite, 1 Bedroom, Non Smoking, Balcony

Junior Suite, 1 Bedroom, Non Smoking, Balcony

  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 2 Queen Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Club Suite, 1 Bedroom (Maison Orleans, Club Level)

Club Suite, 1 Bedroom (Maison Orleans, Club Level)

  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Courtyard View

Room, 1 King Bed, Non Smoking, Courtyard View

Room, 1 King Bed, Non Smoking, Courtyard View

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, Multiple Beds, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking

Premium Suite, 1 Bedroom, Non Smoking | Living room

Premium Suite, 1 Bedroom, Non Smoking

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking

Studio Suite, 1 Bedroom, Non Smoking

Studio Suite, 1 Bedroom, Non Smoking

  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 76 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking, City View (Hearing Accessible)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 Bedroom, Non Smoking

  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Ritz-Carlton, New Orleans

Luxury hotel with a full-service spa and a fitness center
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Ritz-Carlton, New Orleans offers 528 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and video-game consoles. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch Smart televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at The Ritz-Carlton, New Orleans. During your stay, you're just a quick walk from Canal Street. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet in some public areas
  • Enjoy American cuisine while dining at M bistro
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with hot stone massages, manicures and pedicures, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Steps from Canal Street and Bourbon Street
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Ritz-Carlton, New Orleans offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, 33 meeting rooms, and coworking spaces. Event space at this hotel measures 35000 square feet (3252 square meters) and includes conference space. A fitness center, a library, and a terrace are also featured at the luxury The Ritz-Carlton, New Orleans. For a fee, parking is available.

This Beaux Arts New Orleans hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
M bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Davenport Lounge - This restaurant specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Spa Café - This café specializes in American cuisine and serves light fare only. Open daily.
24-hour room service is available.

Languages

English, French, Hindi, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 57 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 8 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Davenport Lounge
  • M bistro
  • Spa Café

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Sauna

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 33 meeting rooms
  • 35,000 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 30 per person
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per day (rates may vary)
  • Covered valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New Orleans Ritz-Carlton
Ritz-Carlton Hotel New Orleans
Ritz-Carlton New Orleans
Ritz-Carlton New Orleans Hotel
The Ritz-Carlton New Orleans Hotel New Orleans
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans
New Orleans Ritz Carlton
The Ritz-Carlton, New Orleans Hotel
The Ritz-Carlton, New Orleans New Orleans
The Ritz-carlton New Orleans Hotel New Orleans
The Ritz-Carlton, New Orleans Hotel New Orleans

The Ritz-Carlton, New Orleans Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 738 out of 1002 reviews
Rating 8 - Good. 143 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in Nov 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

sara b, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Great location
Stayed 4 nights in Nov 2024

10/10 Excellent

sara, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and kind. Great stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Martin, Winfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but in a bad neighborhood
Stayed 2 nights in Dec 2024

8/10 Good

Jeremiah

Travelled with family
Liked: Staff & service, property conditions & facilities
Decorated beautifully and atmosphere was nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first day started off rough due to a miss when we checked in however Q quickly remieded it. The club level was outstanding as well as the food. Ken and Sunday were exceptional, all of the staff was. Our room was very comfortable and everytime i hit the bed i was out cold. The hotel is in the perfect location to everything invluding the street car to the garden district. The gym is more than ample except on thanksgiving it was a bit crowded. Mbistro on thanksgiving was a bit of a miss, next time i would pass on this. The food lacked flavor and the turkey was dry. The seafood was good. The only recommendations would be to offer additional milk options and be more informed on allergies. Once staff knew of my nut allergy they made sure they had the ingredients on hand for me to verify.
Stayed 3 nights in Nov 2024

10/10 Excellent

Daria, Mcallen

Stayed 5 nights in Nov 2024

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Juan Felipe

Stayed 1 night in Nov 2024

8/10 Good

Shaquia

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Melita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this beautiful Ritz! convenient location , great staff, inside bar was wonderful with great entertainment and good food!
Stayed 2 nights in Nov 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

adam

Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jordan

Stayed 2 nights in Oct 2024

8/10 Good

Gordon and Melissa, Albuquerque

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Under construction room service was never brought up to the room
Stayed 4 nights in Oct 2024

10/10 Excellent

SUSANNAMMA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Michael, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of a Ritz hotel was no met in my opinion. Simple things like free wifi are a convenience that should not be an additional charge to a customer in an executive suite. The staff was excellent and welcoming. The outside area was not a safe feeling. Many vagrants that gave the impression of a city in decline. I loved the food and culture of the city. Although my expectations of a Ritz experience was not met.
Stayed 4 nights in Oct 2024

10/10 Excellent

Mikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel. Staff and service was great. Lounge and entertainment also a plus. Extremely nice property. Room service food (breakfast) only disappointment (cold coffee).
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Stayed 2 nights in Oct 2024

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel put us in an upgraded club room, which was great - but the room next door was under construction! We ended up being moved to three other rooms because they kept moving up to smaller rooms. Once settled the club staff were amazing, the lounge had great music, and we were close to the quarter.
Stayed 4 nights in Oct 2024

6/10 Okay

Christine, Fergus falls

Travelled with group
I travel often and have always had great service however, this property was not up to their regular standards. Wait times were unusually long, staff was short tempered and this was the first time I've ever been charged to keep my room until after my spa appointment. Typically when you make an appointment within the facility they try to accommodate rather than charge a half day rate for a few extra hours. We also were not greeted upon check-in, struggled to find the front desk, there was no one help with our luggage, and I didn't see any bottled water even though it was very hot outside. Our spa day seemed rushed and my appointments were not back to back as booked.
Stayed 2 nights in Oct 2024

10/10 Excellent

Amy

Stayed 3 nights in Sep 2024