When we arrived after a 7 hour journey, My 81 year old father in law along with my wife and myself were made to virtually argue at check as we were told we had 3 rooms, not two and they wanted payment for the third room, and would NOT accept that we only had 2 rooms booked. Eventually after 30 minutes they printed out the bookings and showed them to me. I pointed out that the third room they were wanting to pay for was dated April 2022, This is now July. Apologies all round, and I paid the City tax for 3 people for 1 night.
Then after we checked out at 09:00 the next morning we were chased down the corridor and told we had to pay the city tax.
Poor show all round for what is a beautiful place that we have visited many times before.
This visit left a VERY POOR taste in my mouth, for what is a beautiful place.
Reception staff need basic training, based on our experience.