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Esmeralda Praia Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Esmeralda Praia Hotel

Front of property
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Exterior
Interior detail

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Rua Francisco Gurgel,1160 - Ponta Negra, Natal, RN, 59090-050
  • Artesanato Villarte Shops
    5 min walk
  • Craft Fair of Ponta Negra
    6 min walk
  • Dunes Park
    7 min walk
  • Natal (NAT-Governador Aluizio Alves Intl.)
    57 min drive

Room options

Family Room, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

Deluxe

  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Pillow-top beds, minibar, in-room safe, desk

Deluxe Room

  • 24 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Twin Bed

Similar properties

Exterior
Serhs Natal Grand Hotel & Resort
Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (1004)
The price is €148
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Serhs Natal Grand Hotel & Resort

About this property

Esmeralda Praia Hotel

Beachfront, with full-service spa
At Esmeralda Praia Hotel, hit the beach, dine onsite at Restaurante Esmeralda, or enjoy a drink at one of the hotel's 2 bars/lounges.
Esmeralda Praia Hotel offers 235 air-conditioned accommodations with minibars and safes. Rooms open to lanais. Beds feature pillowtop mattresses. 21-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Natal hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.
During your stay at Esmeralda Praia Hotel, you're just a quick walk from Artesanato Villarte Shops. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Restaurante Esmeralda, a brasserie with a beachfront location
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with facials, massages, or manicures and pedicures at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a sauna, and a playground
  • Within a 10-minute walk of Artesanato Villarte Shops and Craft Fair of Ponta Negra
  • Airport and local-area shuttle service available for a fee
Esmeralda Praia Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 75 square feet (7 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Esmeralda Praia Hotel. You'll have access to the outdoor pool and health club at a partner property. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Natal hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Restaurante Esmeralda - This beachfront brasserie serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Restaurante Esmeralda

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • A hot tub

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Library
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (75 square feet of space)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • TV channels

Food and drink

  • Minibar

More

  • Desk
  • In-room massage
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for BRL 180.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: BRL 180.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Front desk staff will greet guests on arrival.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Esmeralda Praia
Esmeralda Praia Hotel
Esmeralda Praia Hotel Natal
Esmeralda Praia Natal
Esmeralda Praia Hotel Natal, Brazil
Esmeralda Praia Hotel Hotel
Esmeralda Praia Hotel Natal
Esmeralda Praia Hotel Hotel Natal

Esmeralda Praia Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 60 out of 149 reviews" "
Rating 8 - Good. 58 out of 149 reviews" "
Rating 6 - Okay. 18 out of 149 reviews" "
Rating 4 - Poor. 6 out of 149 reviews" "
Rating 2 - Terrible. 7 out of 149 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is more family oriented and economic friendly. The staff is 10/10 and had many options to eat (all inclusive bf, lunch and dinner). The only issue was that the rooms could have been upgraded. For the price we paid, it is a real bargain. But I can see how people can not give it 5 stars. Kids running around, outdated bathroom and loud music until 10pm are not for everyone but they were fine for us. Gym could be a lot better. It was in a 10x15 room with outdated machines.
Stayed 4 nights in Feb 2022

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Absolutely lovely hotel. Great location, great facilities, great staff, caters for everything you need and more. Would 100% recommend this hotel.

10/10 Excellent

Winslow, Cleveland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super value for great beach hotel.
Everything was great super good value for very well designed hotel. Rooms cry large and nice design, food was good and service great. Only thing they could improve on is install premium bedding as the bed was large but not very comfortable same for pillows it wouldn't take much to raise the bar.

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service
The online reservation did not go through, the air conditioned did not work well in the beginning, we called the front desk, they said they would send somebody up and never did, we figure it out by ourselves. The food was ok, not great.Hotel staff very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The bartenders would constantly tell you they were out of the cheaper local beer to sell you the higher pirced american beer. If you walked up to the cooler and pointed out that they still had it they would pretend that they didn't understand you. Seems like a bad thing to pull on a group of four that was drinking nearly a case of beer per day plus other drinks.

10/10 Excellent

kevin, auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to the beach
Fabulous hotel in an excellent location. The staff are friendly and helpful and very safety conscious too. I would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
You must pay for water, they charge for that. Also chek what do you buy. I had free lunch and they were goung to charge me for that

6/10 Okay

Alejandra, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel with terrible customer service
Terrible customer service! 1. I changed my reservation on this website about 2-3 weeks before arriving to add one more guest to the room as a friend decided to travel to natal with me. When we arrived they still had a reservation for one only and made us wait about 20 minutes for the room To be organised. They don't have a bar open after 10 PM for you to have a drink while you wait. When the room was ready we came up to find a room with a double bed. We had to call reception again to complain and this time they sent a maid to change the double into two singles. Another 15 minutes. 2. Tw next day we found a voucher on our bed after working all day and took it downstairs to the pool bar to have our complimentary drink. When we arrived we were told it was only for one person. Came up to reception and the man there couldn't give us a other as the manager wasn't in (even though it was just a printed piece of paper) so we had to pay for the other drink. 3. That night I wanted to leave a comment about point 2 and asked the receptionist where I could do that to which he replied I would be left a form on the bed 24 hours before checking out, to which I explained I was leaving at 7:45 AM the next morning, and he said he didn't have any. No form was left on my bed. Customer service - 0

6/10 Okay

ENEUDIR

Liked: Room comfort
Hotel indicado por um familiar, mas constatei que o hotel decaiu bastante... Internet horrível, dependendo do quarto, se quiser descansar não vai conseguir pelo barulho, Tv com vários canais que não funcionavam, os elevadores do meu bloco onde fiquei, não funcionaram 2 dias, sendo q o restaurante fica no primeiro e eu no quinto andar... Quarto 501 com cheiro estranho.. serviço de limpeza, bem feito Café da manhã mto bom, jantar bom.
Stayed 6 nights in Jun 2024

10/10 Excellent

gian isaia

8/10 Good

ANNDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Jose Donizetti, São Jose dos Campos, SP

Liked: Cleanliness, staff & service, property conditions & facilities
Otima localização, e frente a praia
Experiência muito agradavél, hotel com boa estrutura, otima localização, e excelentes funcionários. Limpeza merece destaque, tudo muito bem cuidado.
Stayed 3 nights in Apr 2018

8/10 Good

HERNAN

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ecuación calidad precio
Buena ecuación de costo ya que teníamos media pensión que incluía desayuno, merienda y cena. Todas los buffets fueron muy completos.

2/10 Terrible

GIOVANNA

Disliked: Staff & service
ATENDIMENTO HORRÍVEL!!!!!!!!!!!!!
Nunca fomos tão mal atendidos em um hotel, começando pela recepção, o pessoal trata vc com desprezo e arrogância, e vc se sente como como estivesse pedindo um favor. É constrangedor!!!! Os metres / gerentes, que ficam organizando tudo, são super antipáticos, e abusados, os recreadores, principalmente o da hidroginástica executa aula no automático , sem simpatia alguma, com a cara de abuso. Só os garçons que são mais simpáticos, um milagre!!! Ressalto ainda que meu ar condicionado não funcionou na primeira noite, ficaram de arrumar um quarto para minha transferência e não resolveram, apenas me mandaram um ventilador... Só no outro dia que trocaram uma peça do ar, que estava quebrada, com certeza entregam os quartos sem testarem as condições dos mesmos. Resumindo equipe completamente despreparada para atender os hospedes. Nesse hotel jamais me hospedarei novamente!!!!!!!!!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones increíbles en Brasil
Excelente la atención y ubicación sobre la playa. Natal espectacular.
Stayed 3 nights in Mar 2018

10/10 Excellent

Mizael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa
Serviço de qualidade, excelente café da manhã, boa localização
Stayed 2 nights in Feb 2018

10/10 Excellent

Paulo Viana , São José da Coroa Grande PE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótimo. Excelente.
Ficamos por dois dias e mais dois dias em outra cidade, se soubéssemos que era tão acolhedor, teríamos ficado os quatro dias aí.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita
Amei tudo, super recomendo!!
Stayed 1 night in Jan 2018

8/10 Good

Greice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Heloisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipe de funcionários nota 1000
Localização excelente. Refeições ok pra um hotel de porte grande. Limpeza dos quartos excelente. O que mais chamou a atenção foi a educação e disponibilidade de todos os funcionários, sem exceções.
Stayed 5 nights in Dec 2017

10/10 Excellent

Patricia Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Hotel excelente para famílias!
Stayed 1 night in Dec 2017

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto bem decorado, banheiro limpo, ganhamos um almoço de cortesia enquanto esperávamos a liberação do quarto. Café da manhã e jantar muito bem servido.
Stayed 1 night in Dec 2017

10/10 Excellent

aisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017