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Eracle Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eracle Hotel

Panoramic Room
Exterior
Condo
Standard Triple Room
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Via San Giorgio 76, Volla, NA, 80040
  • Auchan Mall
    7 min drive
  • Vesuvius National Park
    9 min drive
  • Piazza Giuseppe Garibaldi
    11 min drive
  • Naples (NAP-Naples Intl.)
    32 min drive

Room options

View all photos for Panoramic Room

Panoramic Room

Panoramic Room

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • Sleeps 4
  • 4 Twin Beds OR 1 Queen Bed and 2 Twin Beds

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Queen Bed and 1 Twin Bed

View all photos for Condo

Condo

Condo

  • Sleeps 7
  • 3 Queen Beds

View all photos for Economy Double or Twin Room

Economy Double or Twin Room

Economy Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Queen Bed and 1 Twin Bed

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Condo

Condo

Condo

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Condo

Condo

Condo

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Eracle Hotel

Pet-friendly hotel with free parking connected to a shopping center in Volla
Along with a fitness center, this smoke-free hotel has concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance.
Eracle Hotel offers 29 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 40-inch plasma televisions come with digital channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
With your stay at Eracle Hotel, you'll be connected to a shopping center and close to Auchan Mall. Free WiFi in public areas, free self parking, and a gym are available.
  • Free WiFi
  • Free self parking
  • Buffet breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • 7 minutes by car from Auchan Mall and 9 minutes from Vesuvius National Park
  • Airport drop-off, train station pick-up, and ferry terminal shuttle service available for a fee
  • Pets welcome for free (restrictions apply)
As a guest of Eracle Hotel, you'll find a fitness center, a terrace, and a vending machine. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) and a ferry terminal shuttle are available for a fee. The business-friendly Eracle Hotel also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available.

This 4-star Volla hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Room service is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: EUR 10 for adults and EUR 10 for children
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch plasma TV
  • Digital channels

Food and drink

  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 25 per vehicle
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Eracle Hotel offers transfers from the ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Eracle Hotel Volla
Eracle Volla
Eracle Hotel
Eracle Hotel Hotel
Eracle Hotel Volla
Eracle Hotel Hotel Volla

Eracle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 80 out of 217 reviews" "
Rating 8 - Good. 91 out of 217 reviews" "
Rating 6 - Okay. 26 out of 217 reviews" "
Rating 4 - Poor. 14 out of 217 reviews" "
Rating 2 - Terrible. 6 out of 217 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hongshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious. The down side is the blanket was kind of too thick.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel if you need somewhere near airport
Rooms were very clean and had everything we needed. The staff were very helpful and friendly. I can't really fault the hotel for the price.
Stayed 1 night in Apr 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel … poor service
Service was poor . Staff not helpful. However it all made sense when I witnessed the boss lady “screaming” at the staff for 15 mins in front of all guests ! I guess that’s why staff looked miserable! Shame cos the hotel is great otherwise. Rooms were very spacious and clean and look like they have been modernised and close to airport! Lobby smells of smoke as guests smoke by front door .
Stayed 1 night in Oct 2022

8/10 Good

Yitzhak

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely and spacious but a little difficult to find the hotel...
Stayed 1 night in Jun 2019

8/10 Good

C, Volla, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze and room is updated and clean.
Stayed 1 night in Sep 2018

6/10 Okay

George

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Was an acceptable stay but needs improvements
I was unable to get past the gate to the parking lot to check in as the buzzer on the gate did not appear to be working inside. I was not sure why the check-in girl told me she would have to keep my passport for 10 minutes to do the check-in. I said OKand waited at the counter the process only took 2 minutes and the she returned it. When I got to the room the toilet seat was broken. I went down to the desk and was given the room next door. The changed room was acceptable but the TV remote that I was given by the front desk did not work, so once again I had to return to the front desk to get one that worked. Upon checking out I wanted to have some breakfast/coffee and was told at the front desk that the breakfast was on the second floor. My room was on the second floor so had I known it earlier I could have had it before I went down to check out.
Stayed 1 night in Sep 2018

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!
I have pictures that I have taken showing how bad the room is, Hotels.com will not let me send them the pictures after I called them on the phone to complain about the room. It was not clean. The area around the hotel is very dirty. The area is so bad (as told to us by our taxi driver) that the hotel has a large security fence around the outside that stays closed all day long and you need to be buzzed in. Possibly the worst hotel I have ever stayed in. They also market themselves as having airport transportation however they do not, instead they just call you a taxi.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Location of the property was a major let down. Very dangerous part of town. The property had to have a security gate to let guests in so that they are safe. The hallways are very dark and eerie. The bed sheets in the room were slightly dirty and the beds were slightly broken.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Great hotel
The staff were very friendly and helpful. Rooms were very clean. Nice cheap restaurants near by
Stayed 3 nights in Sep 2018

10/10 Excellent

martin, miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great accomodation and great value!
Stayed 1 night in Aug 2018

4/10 Poor

Aydin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is far from the city, don't even think about it if you don't have a car. It was not that clean. The safe box was not working and they couldn't fix it.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Near hotel
Clean, comfortable room 15 min from airport. No information in room about facilities or local amenities. Gated facility requiring buzzer entry. Can walk to restaurants. Run down part of town, rubbish everywhere, all properties gated.
Stayed 1 night in Jun 2018

10/10 Excellent

Michel

Liked: Cleanliness, property conditions & facilities, room comfort
Good deal
Pretty good hotel for the price we paid. Would definitely recommend.
Stayed 1 night in May 2018

10/10 Excellent

Shantanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, Clean and Amazing Breakfast
I did not expect much from the hotel when I booked this online. But to my surprise it was really good. It was clean, well maintained and had all necessary amenities. Breakfast here really surprised me with overall variety with ample options. Negative for hard to reach by public transport, but good if you have a car. I have no clue if this was a city policy or not but they did not have AC on. It was centrally controlled for the entire hotel and was off.

2/10 Terrible

Celia

Location it is not for tourists
We didin't stay at this Hotel because of location. There is nothing near by, no public transportation.

6/10 Okay

Sarah, Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is fine, but location is generally not good
This hotel was reasonably close to the airport and they can arrange for a cab, but the cab is expensive because it is outside Naples in Volla. You need to know this, because they have a 18 euro surcharge on cabs outside of Naples. Front desk staff were marginally helpful and polite. There was no effort to assist with breakfast of any kind --we had flights that left early and needed taxi at 6 am--they would not provide coffee or any support for this--I asked the night before but were not at all accommodating.
Stayed 1 night in Mar 2018

10/10 Excellent

Ade, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience in Naples
The room size, cleanliness and hotel staff customer service were fantastic.
Stayed 3 nights in Apr 2017

10/10 Excellent

Bali, Kempston, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a great experience, all staff extremely helpful, day and night.
Stayed 6 nights in Sep 2017

8/10 Good

Theresa, Bradford UK

Disliked: Property conditions & facilities
Car, kettle and coffee!
Don't come to the hotel Eracle without a car, a kettle or coffee. The nearest, cafe/restaurant or shop is quite a Walk. There's a mini bar but no kettle or tea making facilities. Parking is FREE. Garden roof has no foliage .'Good price!
Stayed 3 nights in Aug 2017

4/10 Poor

ANGELA M

Liked: Staff & service
Disliked: Property conditions & facilities
Good looking but very underwhelming; falling apart
We booked this hotel to just stay the night in Napoli as our flight got in very late. It was only accessible by expensive taxi, and the neighbourhood is shocking. I definitely wouldn't have walked around looking for food etc. The room and hotel initially looked quite nice - however on closer look many things were broken. The door handle of our room pulled off, there was this random beeping that we struggled to turn off, and worst of all the shower did not drain!!! One likes to have a shower but not flood the bathroom at the same time! The only redeeming factor was the pleasant breakfast - we had good coffee and tea and there were quite a few options for food. I think this hotel was a good idea but there is absolutely NO upkeep at all - it's sort of falling apart. Another redeeming factor was the willingness of staff to organise cabs for us. I wish we had just rented the car from the night before - would have saved a lot of hassle. I'm also sure someone was checking in with a [paid for woman] when we were checking in late at night - says a bit about the area.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value if just looking for a sleepover.
Hôtel is in a sort of industrial park area but not far from a downtown with restaurants and services
Stayed 1 night in Jun 2017

6/10 Okay

Sarah, NJ

Liked: Staff & service
The staff are great although at times difficult to communicate due to language barrier but they try to help as much as they can. The room is clean but the hallways lighting is TOO dark. The pool although not in use is filthy not a good sight to see if that is what you see outside your window. From our window you can see Mt Vesuvius but also abandoned construction buildings as well. The location is quiet but far from everything else.

8/10 Good

srihari

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort