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Best Western Hotel Plaza

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Hotel Plaza

View from property
View from property
Reception
32-inch LCD TV with cable channels, TV
Family Room, Multiple Beds

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
Piazza Principe Umberto I, 23, Naples, NA, 80142
  • Piazza Giuseppe Garibaldi
    3 min walk
  • Spaccanapoli
    7 min walk
  • Via San Gregorio Armeno
    14 min walk
  • Naples (NAP-Naples Intl.)
    5 min drive

Room options

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace

Junior Suite, Multiple Beds, Terrace

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, soundproofing

Superior Room, Multiple Beds

  • 16 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed)

Standard Room, 1 Double Bed (Bed is French Bed)

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Naples, an IHG Hotel

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very good, (1013)
The price is €124
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Holiday Inn Naples, an IHG Hotel

About this property

Best Western Hotel Plaza

Hotel with a 24-hour fitness center, a short walk to Spaccanapoli
A 24-hour fitness center, a bar/lounge, and a rooftop terrace are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and 24-hour room service.
Best Western Hotel Plaza offers 57 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Best Western Hotel Plaza. During your stay, you're just a quick walk from Spaccanapoli. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a bar.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • 7 minutes by foot from Spaccanapoli and a 2-minute drive from Naples National Archaeological Museum
  • Airport shuttle service available for a fee
  • Dogs welcome for free
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Best Western Hotel Plaza. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Naples hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
24-hour room service is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Covered self parking on site (EUR 20 per day; includes in/out privileges)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 10 for adults and EUR 10 for children
  • 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (1076 square feet)
  • A meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 30 per vehicle (one-way)
  • Covered self parking fee: EUR 20 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Hotel Plaza offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Hotel Plaza Hotel
Best Western Hotel Plaza Naples
Best Western Plaza Naples
Best Western Hotel Plaza Naples
Best Western Hotel Plaza Hotel Naples

Best Western Hotel Plaza Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 127 out of 643 reviews" "
Rating 8 - Good. 267 out of 643 reviews" "
Rating 6 - Okay. 156 out of 643 reviews" "
Rating 4 - Poor. 61 out of 643 reviews" "
Rating 2 - Terrible. 32 out of 643 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awful area. Hotel is ok.
Stayed 1 night in Jul 2024

10/10 Excellent

Cassidy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly! Went out of their way to become our friends and give next-level service.
Stayed 1 night in Jun 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel clean and tidy staff very friendly with a lovely breakfast rooftop bar.
Stayed 1 night in Jun 2024

4/10 Poor

Laura

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were very tiny and barely had any room to move around. Air conditioning did not work one of the nights. Did not feel safe walking around outside of the hotel. Incredibly overpriced for the quality of hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful. Was able to use luggage storage after checkout
Stayed 1 night in Jun 2024

8/10 Good

Janice

Stayed 2 nights in Jun 2024

10/10 Excellent

Ozcan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice location
Stayed 1 night in Jun 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By American standards the neighbor hood looks run down. By Napoli standards it is fine.
Stayed 3 nights in May 2024

6/10 Okay

Mona Capryce

Travelled with family
Liked: Cleanliness, staff & service, amenities
The city was dirty and poor
Stayed 1 night in May 2024

4/10 Poor

Juana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very uncomfortable bed.
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfotable, convenient and with helpful staff
Everyone at the hotel was helpful and professional. The breakfast was excellent, with a wide range of choices. My double room was quite spacious and surprisingly quiet. I appreciated the comfortable seating area where we could wait after checking out and before heading toward the nearby train station.
Stayed 2 nights in Apr 2024

10/10 Excellent

REBECCA, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind! The breakfast on the roof was both plentiful, delicious, and beautiful. It was so quiet at night and we slept well in the clean room. Very close to the train station and easy to navigate to delicious food.
Stayed 2 nights in Apr 2024

6/10 Okay

Zeferino

Disliked: Property conditions & facilities
Clean
Stayed 5 nights in Apr 2024

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

4/10 Poor

BERNICE

Travelled with family
The one thing the BW Hotel Plaza in Naples has going for it is it's close proximity to the Centrale Train Station. It is about a 5 minute walk pulling suit cases to get from the trains to the BW location. However, you are walking thru what has to be one of the very worst part of Naples (??).... I certaintly would not stay here if I were a young female and had plans to go out walking in the evenings to go to dinner. (The heavy metal doors that lock on the front of hotel give you some idea of it's location). The hotel had the worst 'sewage' type of smell of all time. We hoped it would go away once we were in our room, but it was even worse. The noise of constant sirens and horns blaring went all night long. The beds were twins, which we had asked for, but, very very very narrow twin beds. The linens were nice :) And, the hotel agent did arrange for us a 30 euro ride via taxi to the airport in the morning. All in all, I would not stay here again. We just considered it was a Best Western and would have the same standards as what we are somewhat use to.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located. The area is a little rough but we live in a similar type city.
Stayed 11 nights in Oct 2023

6/10 Okay

andrew

Stayed 2 nights in Oct 2023

8/10 Good

Sharon

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 1 night in Sep 2023

6/10 Okay

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility itself was fine, clean. Would have rated it a 4. However the neighborhood was quite unsettling. Staff at least got us a taxi for us to go to a better part of town for dinner. Wish the facility had a bar and restaurant on site for this reason, but they did not.
Stayed 1 night in Sep 2023

10/10 Excellent

R J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain but serviceable!
I’d stay there again. Conveniently close to Napoli Centrale station and the Metro. Quiet. Well maintained older hotel.
Stayed 13 nights in Sep 2023

8/10 Good

Shay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling in Italy
I traveled with my son. The hotel was very nice. Good breakfast very clean. One problem was the parking. I had to pay 20 earo for a day and that’s a lot. You must help your guests
Stayed 3 nights in Jul 2023