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Nairobi Serena Hotel

5.0 star property
VIP Access

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Photo gallery for Nairobi Serena Hotel

Aerial view
Outdoor pool
Exterior
Minibar, in-room safe, individually furnished, desk
Daily buffet breakfast (KES 3547 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

Map
Kenyatta Avenue / Processional Way, Nairobi
  • Central Park
    ‪2 min walk‬
  • Uhuru Park
    ‪8 min walk‬
  • University of Nairobi
    ‪11 min walk‬
  • Nairobi (WIL-Wilson)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Suite, Park View

Executive Suite, Park View | Living room

Executive Suite, Park View

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area

Superior Room with sit out area

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Corner

Junior Suite, Corner

Junior Suite, Corner

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Radisson Blu Hotel & Residence, Nairobi Arboretum

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.7 out of 5, Exceptional, (193)
The price is €294
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Radisson Blu Hotel & Residence, Nairobi Arboretum

About this property

Nairobi Serena Hotel

Art Deco hotel with a full-service spa connected to the convention center in Nairobi
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Nairobi Serena Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from Central Park. Features include free WiFi in public areas and free self parking, plus 2 bars.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Cafe Magreb Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, aromatherapy, or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Within a 15-minute walk of Uhuru Park and University of Nairobi
  • Airport shuttle service available for a fee
Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and 8 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the family-friendly Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Nairobi Serena Hotel was completed in September 2019.

Smoking is allowed in designated areas at this Art Deco Nairobi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: KES 3547 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Cafe Magreb Restaurant
  • The Pool Terrace and Bar
  • The Aksum Bar
  • The Mandhari Restaurant
  • H&S Pan-Asian Restaurant

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lever door handles
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Renovated entire property – September 2019

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KES 100.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 7997

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 191 out of 273 reviews
Rating 8 - Good. 62 out of 273 reviews
Rating 6 - Okay. 15 out of 273 reviews
Rating 4 - Poor. 3 out of 273 reviews
Rating 2 - Terrible. 2 out of 273 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to add a day room booking when we were returning from our safari, rather than spending 8 hours in the airport. The hotel staff was so accommodating to make sure we had everything we wanted even for our short stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel in every respect.
Stayed 1 night in Nov 2024

10/10 Excellent

adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was heated and perfect, lots of outdoor dining. The breakfast buffet was excellent, the ala carte restaurants were fair, my husband was sick after eating prawns at the main dining room. Lacked space to walk outside safely. Too close to downtown but more suited for business travel.
Stayed 4 nights in Sep 2024

6/10 Okay

Aameer

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Cary, Cupertino

Travelled with family
Nice but A bit old-fashioned. Service in restaurant abominably slow for mediocre food.
Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb property: design, decor’, comfort, convenience! Superb staff: knowledgeable, helpful, friendly and engaging, always asking what they can do to make the stay more pleasant and complete, attractive and well- dressed
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was amazing. Everyone went above & beyond.
Stayed 4 nights in Jul 2024

8/10 Good

Pritha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Stayed 2 nights in May 2024

8/10 Good

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

MARK

Stayed 3 nights in Apr 2024

10/10 Excellent

Jason, Saku

Stayed 2 nights in Apr 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Gerrit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Rita

Stayed 5 nights in Apr 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Travelled with partner, Travelled with group
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Valentina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Levis, Blakely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing
Stayed 2 nights in Feb 2024