Playa Esperanza Resort

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Dates

February 2025

March 2025

Indoor pool, 3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

24/7 front desk
Breakfast available
Bar
Hot tub
Gym
Room service

Explore the area

Avenida de la Albufera No 4, Playa de Muro, Muro, Mallorca, 7458

Playa de Muro
‪5 min walk‬
Albufera Natural Park
‪1 min drive‬
Platja dels Francesos
‪8 min drive‬
Palma de Mallorca (PMI)
‪51 min drive‬

Room options

In-room safe, desk, laptop workspace, blackout curtains

Junior Studio Suite, Partial Sea View (2 Adults + 1 Child)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Junior Studio Suite, Partial Ocean View (2 Adults)

Sleeps 2
2 Twin Beds

Low Cost Double Room, 1 Queen Bed (No Balcony)

17 sq m
Sleeps 2
1 Queen Bed

Suite, Balcony, Partial Sea View (2 Adults + 1 Child)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Suite, Balcony, Partial Sea View (2 Adults)

Sleeps 2
2 Twin Beds

Junior Studio Suite, Partial Ocean View (3 Adults)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room, Balcony, Partial Sea View (2 Adults)

21 sq m
Sea view
Sleeps 2
2 Twin Beds OR 1 Double Bed

Double Room, Balcony, Partial Sea View (2 Adults)

21 sq m
Sea view
Sleeps 2
1 Queen Bed OR 2 Twin Beds

Standard Double Room, Balcony (2 Adults)

17 sq m
City view
Sleeps 2
1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Junior Studio Suite, Partial Ocean View (2 Adults + 2 Children)

Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Apartment, Partial Sea View (2 Adults + 1 Child)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Apartment, Partial Sea View (2 Adults)

Sleeps 2
2 Twin Beds

Suite, Balcony, Partial Sea View (2 Adults +2 Children)

Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Apartment, Partial Sea View (3 Adults + 1 Child)

46 sq m
Partial ocean view
Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Suite, Balcony, Partial Sea View (3 Adults)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Suite, Balcony, Partial Sea View (3 Adults + 1 Child)

44 sq m
Partial sea view
Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Apartment, Partial Sea View (2 Adults +2 children)

Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

Sea view
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Apartment, Partial Sea View (3 Adults)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room, Balcony, Partial Sea View (2 Adults + 1 Child)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

Single Room, Balcony

16 sq m
City view
Sleeps 1
1 Large Twin Bed

Standard Apartment, City View (2 Adults + 1 Child)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Standard Apartment, City View (3 Adults + 1 Child)

46 sq m
City view
Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Junior Studio Suite, Partial Ocean View (3 Adults + 1 Child)

37 sq m
Partial sea view
Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Standard Apartment, City View (2 Adults)

Sleeps 2
2 Twin Beds

Double Room Single Use, Balcony, Partial Sea View

Sleeps 1
2 Twin Beds OR 1 Double Bed

Standard Double Room, Balcony (2 Adults + 1 Child)

Sleeps 3
1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Standard Double Room Single Use, Balcony

Sleeps 1
1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Standard Apartment, City View (3 Adults)

Sleeps 3
2 Twin Beds and 1 Twin Sofa Bed

Standard Apartment, City View (2 Adults + 2 Children)

Sleeps 4
2 Twin Beds and 2 Twin Sofa Beds

Similar properties

Pool
Spa
Kids pool
Parking included

for 1 room

includes taxes & fees

8 Mar - 9 Mar

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Muro? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..#The property is closed during the winter season.. Mandatory fees: You'll be asked to pay the following charges at the property: A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: EUR 14 per person (approximately) Airport shuttle fee: EUR 79 per vehicle (one-way) In-room safe fee: EUR 2 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 8:00 AM to 8:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards, debit cards, and cash Onsite parties or group events are strictly prohibited Safety features at this property include a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note: Men are required to wear trousers (long pants) for dinner. . Special instructions: Front desk staff will greet guests on arrival. The "Assigned at Check-in" room layout and furnishings may differ from the photos shown. This property enforces a strict dress code during dinner in the restaurant. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.. Minimum age: 18. Check in from: 3:00 PM. Check in to: anytime. . Check out: 11:00 AM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: No smoking. House Rule: No parties or events.

Our customers tell us they enjoy the overall property condition at Playa Esperanza Resort. During your stay, you're just a quick walk from Playa de Muro. Features include free WiFi in public areas and free self parking, plus 3 outdoor pools.

Free WiFi
Free self parking
For dining with a beachfront location, stop by Speisesaal, one of the property's 2 restaurants
Buffet breakfast served daily for a fee
Take a swim in the indoor and 3 outdoor pools or soak in the hot tub
Treat yourself to body wraps, hot stone massages, or body treatments at the spa
Services include free supervised childcare, dry cleaning/laundry, and tour or ticket assistance
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Just a 1-minute drive from Playa de Muro and 8 minutes from Alcúdia Port
Airport shuttle service available for a fee

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Playa Esperanza Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4-star Muro hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 11:00 AM.

Speisesaal - This beachfront buffet restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking
Free off-site parking within 164 ft
Street parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee daily 8:00 AM–11:00 AM: EUR 16 per person
2 restaurants and 1 coffee shop/cafe
3 poolside bars and 1 bar
Room service available

Restaurants on site

Speisesaal

Things to do

24-hour fitness centre
3 outdoor pools
Arcade/games room
Archery
Beach volleyball
Bike rentals
Bike cleaning
Bike parking
Bike storage
Children's pool
Full-service spa
Indoor pool
Mountain biking
Outdoor tennis court
Playground
Sauna
Shopping
A hot tub
Steam room
Tennis
Volleyball

Family friendly

3 outdoor pools
Arcade/games room
Children's pool
Free supervised childcare
Corner/local shop
Indoor pool
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

Banquet hall
Lift
Gift shop/newsstand
Corner/local shop
Library
Newspapers in reception

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Business services

Business centre
Conference centre (3229 square feet of space)
A meeting room

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

3 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - hot stone
Massage - prenatal
Massage - sports
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Front entrance ramp
Hardwood flooring in room
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Beach towels
Shared microwave
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Heating

Bathroom

Free toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

41-inch flat-screen TV
Satellite channels

Desk
Laptop-friendly workspace
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

The "Assigned at Check-in" room layout and furnishings may differ from the photos shown.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

This property enforces a strict dress code during dinner in the restaurant.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property is closed during the winter season.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately EUR 16 per person
Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Playa Esperanza Resort offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

Please note: Men are required to wear trousers (long pants) for dinner.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Pool access available from 8:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Playa Esperanza

Hotel Playa Esperanza Muro

Playa Esperanza

Playa Esperanza Hotel

Playa Esperanza Muro

Hotel Playa Esperanza Playa De Muro, Majorca

Playa Esperanza De Muro

Playa Esperanza Resort Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Serenae

Travelled with family, Travelled with family and small children, Travelled with partner

5 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved this resort! I would only recommend it to families though, at least during the time we went. So many kids and families, so if you’re kidless you may not enjoy the experience as much if you’re looking for solitude lol. All that to say, our 4 year old did NOT want to leave. The beach was incredible and so clean. Pools were chilly but I think just the time of year we went (end of September). There were two women in the restaurant who were absolutely amazing and so kind to us. One of them has a 7 year old and she greeted our daughter every day with a big smile and seeing how she was (we cannot remember their names sadly). The activities and accommodations for kids were endless, their indoor play space was the best thing I’ve seen on a resort, ever. Always something to do. We seemed to be the only Americans at the resort, but that was nice actually lol. Only downside(which could have been the time we went) was it was not diverse at all In terms of who was at the resort. Seemed like a German/Netherlands holiday time to go. None the less, we plan to go back eventually because we had such a great time!!

Stayed 6 nights in Sep 2024

2/10 Terrible

Bobak, Lake Oswego

Travelled with family

20 Aug 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.

Stayed 3 nights in Aug 2023

4/10 Poor

Elizabeth

Travelled with family

17 Sept 2022

Disliked: Staff & service, property conditions & facilities

Overall a hotel thats cutting corners, to make money on the smallest of things. It’s far from the exquisite relaxing hotel we stayed at pre covid. That cared for and provided good service to the guests. Pros Lovely location right on the beach. The beach stretches for miles. Plenty of sun loungers in and around the hotel pools and gardens. Hotel gardens are well maintained. Small supermarket on site that stocks most things. Cons Reception staff are not the friendliest. Everything feels to much trouble. Limited choice of food which is not always restocked. It is very much like a scrum to get food, with everyone pushing and leaning over you. Loud music constantly around the pool area during the day. Restaurant is like a food factory! Feed the guests, pack as many in as you can and let them leave as quickly as possible. Plates are removed from under you as you take the last mouthful. The four poster sun beds have now all been moved to the pool. Sunbathing here is like a hot house! There used to be some in the gardens giving the option for a sheltered location. The redesign of the restaurant removing the comfortable chairs, table cloths and fabric napkins has cheapened the dining experience. It now feels and looks like an upmarket cafe. very noisy far from a relaxing dining experience it was. We waited 10 mins for soup to be refilled. After room clean it smelt like an old damp cloth. Nothing is coMplimentary not even a glass of water.

Stayed 7 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with partner

3 Jul 2021

Liked: Cleanliness, property conditions & facilities

Location on the beach is excellent, views are beautiful and parking is free but that’s about it. Overall, it wasn’t good value for what we paid. We expected more from a four star hotel, for example a welcome bottle of water in the room instead of having to buy it at their supermarket, better food and more attentive customer service. Also we found it strange to have to pay a deposit for beach towels, it sends the message that you don’t trust your customer. We came away from this hotel feeling disappointed for how much we paid for and their approach. You can’t beat the location on Playa de Muro so if you really want to stay there be prepared for mass tourism both in the resort and on the back street. You can definitely find more charming four star resorts elsewhere and at half the price.

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

30 Aug 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2020

10/10 Excellent

paul

Travelled with family

20 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and staff.

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner

11 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a lovely hotel in a wonderful location. As British tourists, we were very much in the minority, which we liked (Wir sind Europäer). The hotel has a very nice family-friendly atmosphere and (as we stayed in early September) there were lots of pre-school children around. The hotel was clean, the staff were delightful and the food, varied and plentiful. Our only complaint would be with the two sittings arrangement at dinner. Each sitting was just 90 minutes long and so everyone arrived for dinner at the earliest opportunity, creating chaos in the areas where the buffet was being served. It wasn't the relaxing, laid-back experience that we had hoped for. Towards the end of our holiday, the hotel changed the dining arrangement and allowed people to eat when they liked. The result was so much more enjoyable as people took their time and didn't feel under pressure. Perhaps earlier on in our holiday, the hotel was just too full and too busy to cope. We would love to return to Muro one day but we will need to save our pocket-money. This was one of the most expensive hotels we have visited, but probably the best.

Stayed 11 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family

2 Sept 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Frequent traveller

Disappointing rooms.

Stayed 12 nights in Aug 2019

8/10 Good

Verified traveller

14 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

13 Aug 2019

Liked: Staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family

10 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The cleaning staff and thin white lady at the dining room were feiendly kind and nice and helpful. The front desk(except the very young woman with pony tail) folks always looked too busy on their computers to talk or help But when you phoned down to ask they were helpful. Be aware you need to put up money to use towels and an iron (not one in the room) you DO get the money back upon return. Overall really good. Will stay there again.

Stayed 9 nights in Jul 2019

8/10 Good

Verified traveller

14 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Stayed 2 nights in Jun 2019

10/10 Excellent

Ivan

30 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

i et

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

30 Apr 2019

Liked: Cleanliness

Location for our cycling activity. Being refused entry to the restaurant for wearing shorts when females were allowed to wear shorts. I thought this type of sexist behaviour had been eradicated years ago

Stayed 4 nights in Apr 2019

8/10 Good

Nathan

29 Apr 2019

Liked: Cleanliness, staff & service, room comfort

Mallorca 312 Bike Event - Hotel

I was staying at the hotel for the Mallorca 312 cycle event. Lovely hotel, nice staff, efficient, great position on beach, had a cold buffet on offer for night time arrivals. Some areas of the hotel were a little tired. Mostly an excellent hotel and excellent value for money.

Stayed 3 nights in Apr 2019

10/10 Excellent

Tehra

16 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday

Excellent hotel service was very good food was nice and fresh staff were very good 5 stars all round Beach and sea amazing

Stayed 1 night in Apr 2019

10/10 Excellent

Tehra

16 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday in majorca

Amazing place beautiful sea clean beach hotel staff food breakfast 5 stars brilliant experince

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

6 Apr 2019

Liked: Cleanliness, staff & service

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

31 Mar 2019

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children

18 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Dining staff really friendly and helpful however front desk not as much. Didn't tell us coffee facilities before breakfast was available only handed us a paper in Spanish assuming we can read. We only found out on last day. Otherwise very pleasant stay even though as off season nothing open around the hotel. Good variety of food in buffet .

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

1 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Really lovely hotel in a great location. 3 great pools and only steps from the beach, what more could you ask for. There was more than enough sun loungers dotted around, I particularly liked lying under a palm tree. Breakfast was really good and dinner had a different theme each night and seemed to cover all the bases for different diets. The spa facilities and gym were great. Would be perfect for families with a good variety of things to keep littke folk entertained. The animation team work really hard as do all of the staff who were all very polite and friendly. Will definitely go back

Stayed 9 nights in Aug 2018

8/10 Good

Charlotte

13 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay at Muro Beach

The beach was beautiful. The staff were all nice. The buffet was adequate. A pass to the spa was included which had nice waiter features, sauna and steam room. There is limited parking at the hotel so we had to park at the beach. There is a fee to use the in room safe and a 15 euro deposit is required for use of beach towels. Overall it was a good value.

Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

19 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

1 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great hotel and the service was excellent. Great location for the Mallorca 312 sportive. Food and service was generally excellent. We had a sea view which was amazing particularly to wake up to the sunrise and gentle waves breaking on the beach. Only bad points were the people in the next door room who’s alarm went off 3 nights on the run at 1.20 am?! The sound came in from the balcony so had to close the windows and the air conditioning was not on so the room was very warm. Also they do an early breakfast between midnight and 7 but nothing between 7 and 8 am which is odd since 8 am is quite late for breakfast to start. Both minor points and we would stay again without hesitation.

8/10 Good

Cathy

28 Apr 2018

Liked: Property conditions & facilities

Satisfied, but room for improvement

The price is a pretty good value considering breakfast and dinner were included! We also enjoyed the pool and spa area. However, some things were not as ideal. For instance, the shower did not appear clean and there was hair. Not a big deal to me and others may be very put off by that.... but, I do know the general expectation is not to your hotel in that condition. Also, we were double charged at the front desk although we previously paid online. Once we disputed it, we were offered our refund, but the transaction was not cancelled on the credit card. Once again - not a huge deal to us, but it may have happened to others. Lastly, this was mid-April so it was not quite as hot and humid as it is in the summer and our room was HOT. The AC was not blowing out cool air so we had to sleep with the window open. There are a ton of options for food at dinner and breakfast, but boy do they pack things up at 2130 on the dot. As with any buffet - some food is good, and some is not so good. Overall, still a great value. The staff members were very friendly and more than helpful and the overall presentation of the hotel is very nice.