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Hotel Santuario Pompei

3.0 star property

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Photo gallery for Hotel Santuario Pompei

Exterior detail
Double or Twin Room | View from room
Property entrance
Check-in/check-out kiosk
Double Room Single Use | Balcony

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
Piazza Bartolo Longo, 2, Pompei, NA, 80045
  • Shrine of the Virgin of the Rosary of Pompei
    ‪2 min walk‬
  • Pompei Amphitheatre
    ‪8 min walk‬
  • Odeon
    ‪15 min walk‬
  • Naples (NAP-Naples Intl.)
    ‪79 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 23 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

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About this property

Hotel Santuario Pompei

Boardwalk/promenade hotel with a coffee shop and a restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe and concierge services.
Hotel Santuario Pompei offers 25 accommodations with hair dryers and complimentary toiletries. 22-inch flat-screen televisions come with digital channels. Bathrooms include showers. Housekeeping is provided daily.
During your stay at Hotel Santuario Pompei, you're just a quick walk from Shrine of the Virgin of the Rosary of Pompei. You'll find features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy local cuisine while dining at GRS Santuario
  • Buffet breakfast served daily for a fee
  • Services include a concierge and luggage storage
  • 15 minutes by foot from Odeon and a 3-minute drive from Pompeii Archaeological Park
  • Airport shuttle service available for a fee
  • Pets welcome for free (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hotel Santuario Pompei also features concierge services, room service (during limited hours), and an elevator.

Smoking is allowed in designated areas at this 3-star Pompei hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:00 AM.
GRS Santuario - This restaurant specializes in local cuisine.
Room service (during limited hours) is available.

Languages

English, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 492 ft (EUR 20.00 per day); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–9:00 AM: EUR 7 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • GRS Santuario

Family friendly

  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 22-inch flat-screen TV
  • Digital channels

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Weight limit: 22 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 per person
  • Airport shuttle fee: EUR 80 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: EUR 80
  • Nearby parking fee: EUR 20.00 per day (492 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Hotel Santuario Pompei offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Santuario Pompei
Hotel Santuario Pompei Hotel
Hotel Santuario Pompei Pompei
Hotel Santuario Pompei Hotel Pompei

Hotel Santuario Pompei Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 97 reviews
Rating 8 - Good. 26 out of 97 reviews
Rating 6 - Okay. 17 out of 97 reviews
Rating 4 - Poor. 8 out of 97 reviews
Rating 2 - Terrible. 6 out of 97 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was infested with mosquitoes. There were over 20 in the room. Woke up with multiple bug bites and staff showed no consideration. When we informed the staff, they were fully aware of a bug problem but stated they cannot do anything. There was no soap in the washrooms and no WIFI as respresented. In response we were moved to a different room that had dangerous electrical circuitry. When I plugged in the phone the cable sparked and I felt seriously endangered. All lights went out. Staff had complete disregard or care for the serious safety issue. Owner denied any issues. Avoid staying here at all costs.
Stayed 2 nights in Nov 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay in Pompei. The hotel is clean, in a centre of Pompeii, the ruins, the train station and the Santuario are walkable. The breakfast is good. The front desk personnel are very kindly, they always helped us with any requirement. The only bad thing is that there is not WiFi in the rooms, just in the lobby.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Santuario Pompei was wonderful. Centrally located, and very charming. The staff and reception were incredible and deeply hospitable, it almost felt like I was in a family home. I would recommend staying here!
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, efficient check in, clean apartment, friendly staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at Hotel Santuario. The staff was incredibly kind and helpful, as well as knowledgable about great places to go in Pompei and Napoli. The location was perfect, right in the center of Pompei within walking distance to everything. I would definitely stay here again!
Stayed 2 nights in Oct 2024

8/10 Good

neil

Nice place everyone very helpful
Stayed 4 nights in Sep 2024

6/10 Okay

Nigel

Disliked: Property conditions & facilities
Hotel santuario is a little rundown! and it's a shame because its in a great base location if visiting pompeii and Herculaneum. P0
Stayed 7 nights in Sep 2024

6/10 Okay

Martine E

Disliked: Amenities
The hotel needs updating no doubt. Staff was very nice and helpful Great view on the church No internet !!!!!!!!! No glass / cup in room No place to put soap etc Very basic
Stayed 1 night in Sep 2024

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall it was good for 50 eur per night, but the wifi didn’t work and the quality of the building is bad
Stayed 2 nights in Aug 2024

10/10 Excellent

Howard James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely traditional Italian hotel. The staff were lovely, friendly and very helpful. Our room and the hotel were immaculately clean. Okay, so there was no wifi reception in the room, but so what? The wifi reception in the public reception area was very good. The hotel is central to everything and a few hundred yards from the ruins of Pompeii. I would definitely stay here again. x
Stayed 7 nights in Sep 2024

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very welcoming and accommodating. I had an issue with the timing of my morning flight, but the front desk aptly helped me. The rooms are up to date, and the air conditioning is lovely! Thank you for the wonderful stay and hospitality.
Stayed 2 nights in Aug 2024

8/10 Good

Elisabet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated near to everything. The room was clean. The staff was very friendly.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Stayed 7 nights in Aug 2024

10/10 Excellent

maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home feeling besides a tasty/fulfilling breakfast
Feeling like at home besides a tasty and fulfilling breakfast. Very good cleanliness .- excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff very helpful. They let us for check in earlier. Highly recommend .
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, cozy place downtown, in the center of everything. Good owner; was given a phone charger for free since I lost mine. Also cheap!
Stayed 1 night in Jul 2024

10/10 Excellent

brooks, SWISSVALE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right near the archeological site. Cold AC, comfortable beds, great service that went above and beyond.
Stayed 1 night in Jun 2024

10/10 Excellent

Amelia

Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Stayed 1 night in Jul 2023

2/10 Terrible

Jostlyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel honestly ruined our time in Pompeii. Hotel manager was extremely rude and was not willing to work with us when we had an extra person in our party due to an air b&b mixup. We ended up overcharged for a low quality room. They watched us coming and going from our room the entire time we were there, as if expecting us to do something wrong and waiting to make us pay for it. Not worth it!

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

4/10 Poor

Anna E.

Disliked: Staff & service, amenities, property conditions & facilities
location was good, right at the center of town; no wifi service in the room
Stayed 3 nights in Apr 2023

6/10 Okay

Leah, Lake Worth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was like a hostel. Beds were very comfortable and view was nice. Bathroom was very small, toilet seat needed to be tightened. Tv did not work. Hotel was basic but a good value for the money. Rooms need to be updated.
Stayed 1 night in Mar 2023

10/10 Excellent

Brent

Stayed 1 night in Jan 2023

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location.
I was so pleasantly surprised at the location right next to this beautiful church and park and for whatever reason there was a fireworks show for about 5 minutes right where I was sitting at the outdoor part of the hotel bar. Only negative was wifi only in lobby.
Stayed 2 nights in Oct 2021