Servatur Casablanca Suites & Spa - Adults Only - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Premium bedding, in-room safe, desk, blackout curtains

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Room service

Breakfast available

Hot tub

Spa

Parking included

Explore the area

Avenida de gran Canaria 24, Puerto Rico, Mogan, Gran Canaria, 35130

Puerto Rico Shopping Center
3 min walk
Angry Birds Activity Park
7 min walk
Puerto Rico Beach
14 min walk
Las Palmas (LPA-Gran Canaria)
51 min drive

Room options

Junior Suite Superior High Floor Large Balcony (Single Use)

35 sq m
Partial sea view
Sleeps 1
2 Twin Beds

Junior Suite (Superior)

35 sq m
Partial sea view
Sleeps 2
2 Twin Beds

Junior Suite

35 sq m
Sleeps 2
2 Twin Beds

Junior Suite (Superior single use)

35 sq m
Sleeps 1
2 Twin Beds

Junior Studio Suite

35 sq m
Sleeps 1
2 Twin Beds

Junior Suite Superior Large Balcony (Single Use)

35 sq m
City view
Sleeps 1
2 Twin Beds

Junior Suite Superior High Floor

35 sq m
City view
Sleeps 2
2 Twin Beds

Junior Suite Superior Large Balcony

35 sq m
City view
Sleeps 2
2 Twin Beds

Junior Suite Superior High Floor (Single Use)

35 sq m
Sleeps 1
2 Twin Beds

Junior Suite Superior High Floor Large Balcony

35 sq m
Partial sea view
Sleeps 2
2 Twin Beds

Similar properties

Pool

Hot tub

Free WiFi

Restaurant

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Servatur Casablanca Suites & Spa - Adults Only

Adults-only hotel with a full-service spa and a 24-hour fitness center

A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.

Servatur Casablanca Suites & Spa - Adults Only offers 97 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Mogan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

During your stay at Servatur Casablanca Suites & Spa - Adults Only, you're just a quick walk from Puerto Rico Shopping Center. Free WiFi in public areas, free self parking, and a full-service spa are available.

Free WiFi
Free self parking
The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the spa tub
Indulge with facials, body treatments, or hydrotherapy at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Just a 3-minute drive from Puerto Rico Beach and 5 minutes from Amadores Beach
Airport shuttle service available for a fee

Servatur Casablanca Suites & Spa - Adults Only offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the eco-certified Servatur Casablanca Suites & Spa - Adults Only. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Mogan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.

The Club Restaurant & Bar - This restaurant serves breakfast and dinner.

The Club Pool Bar - This poolside bar serves light fare only. Open daily.

The Club Rooftop Chill Ou - Onsite cocktail bar. Open daily.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Norwegian, Spanish, Swedish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site
Limited on-site parking
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 8-12 per person
1 restaurant
1 poolside bar and 1 bar
Room service available

Restaurants on site

The Club Restaurant & Bar
The Club Pool Bar
The Club Rooftop Chill Ou

Things to do

24-hour fitness centre
Arcade/games room
Bike rentals
Full-service spa
Outdoor pool
Sauna
A hot tub
Steam room

Conveniences

Lift
Front-desk safe
Corner/local shop
Library
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Outdoors

Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massages
Sauna
Spa open daily
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Step-free path to entrance
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Romance packages available
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

32-inch flat-screen TV
TV channels

Food and drink

Coffee/tea maker
Cookware/dishes/utensils
Kitchenette
Microwave
Fridge
Stovetop
Toaster

Desk
Iron/ironing board (on request)
Phone
Safe
Slippers
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Guests booked in half board rates on December 24 will receive the Christmas Gala Dinner, included in the room rate. Guests booked in half board rates on December 31 will receive the New Year's Eve Gala Dinner, included in the room rate. For all other bookings, access to each gala dinner is optional and a fee is charged at the property for guests who wish to attend.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: EUR 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately EUR 8 to 12 per person
Airport shuttle fee: EUR 60 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Servatur Casablanca Suites & Spa - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Servatur Casablanca Suites &

Servatur Casablanca Hotel

Servatur Casablanca Hotel Mogan

Servatur Casablanca Mogan

Servatur Casablanca Hotel Puerto Rico, Gran Canaria

Servatur Casablanca Adults Only

Servatur Casablanca Suites & Spa - Adults Only Hotel

Servatur Casablanca Suites & Spa - Adults Only Mogan

Servatur Casablanca Suites & Spa - Adults Only Hotel Mogan

Servatur Casablanca

Servatur Casablanca Suites &

Servatur Casablanca Suites Spa Adults Only

Servatur Casablanca Suites & Spa - Adults Only Hotel

Servatur Casablanca Suites & Spa - Adults Only Mogan

Servatur Casablanca Suites & Spa - Adults Only Hotel Mogan

Servatur Casablanca Suites & Spa - Adults Only Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Angela

Travelled with partner

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great view from large balcony. Stairs from the centre are a killer but only €5 for a taxi.

Stayed 11 nights in Aug 2024

10/10 Excellent

Joanne

Travelled with partner

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The large balcony and hot tub was great just what you needed for a relaxing holiday. Rooms were cleaned to a high standard everyday. Staff were friendly and there was a good selection at breakfast. Great location for food, shopping and thw beach.

Stayed 7 nights in Jun 2024

10/10 Excellent

Andrea

Travelled with family

28 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is lovely. Good food, clean and spacious rooms, helpful and friendly staff. Great pool with plenty of sunbeds and pool bar serving happy hour cocktails and food.

Stayed 6 nights in Jun 2024

10/10 Excellent

Thomas

25 Jun 2024

Stayed 7 nights in Jun 2024

10/10 Excellent

Verified traveller

26 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in May 2024

10/10 Excellent

Anne

1 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Apr 2024

10/10 Excellent

Michelle

17 Feb 2024

Stayed 7 nights in Feb 2024

10/10 Excellent

anne

Travelled with family, Travelled with group

13 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, handy for commercial centre. Hot tub on balcony was great. Sunbathed on terrace during afternoon and at pool in morning

Stayed 7 nights in Feb 2024

4/10 Poor

Heather

Travelled with partner

27 Dec 2023

Disliked: Staff & service, amenities, property conditions & facilities

Renovations needed , spa falling apart , hot tub moderately warm , services not available , staff bored and tired . Not a luxury property

Stayed 3 nights in Dec 2023

8/10 Good

Heather

4 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with partner

8 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very relaxing holiday - room was fab, enjoyed an hour in the spa also - very nice

Stayed 7 nights in Sep 2023

8/10 Good

John

Travelled with family

22 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice Hotel in Puerto Rico, GC. Central but high with lots of steps.

Stayed 14 nights in May 2023

10/10 Excellent

Helen

7 May 2023

Stayed 9 nights in Apr 2023

8/10 Good

Andrew

Travelled with partner

24 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms were nice and spacious staff were friendly, breakfast was really good enjoyed the cava with breakfast too, didnt have the room with the hot tub we had booked when we arrived but the room we were put into was identical only had a smaller balcony no hot tub or sun loungers and we were moved to our proper room 11.30 next morning, they gave is free evening meal with a drink as compensation, the negatives were a bit of entertainment at night would be nice, also i think the 3oclock check in is a bit late as the flights from edinburgh arrive early morning and we had to potter around for a few hours with our bags before we could go to the hotel to check in

Stayed 3 nights in Jan 2023

10/10 Excellent

Simona

Travelled with partner

31 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The most beautiful holiday ❤

Stayed 7 nights in Jul 2022

8/10 Good

Kieran

17 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Lovely hotel nice pool,spa and snack bar for lunch. Air con in each room. Overall very nice

Stayed 7 nights in Oct 2021

8/10 Good

Sabrina

Travelled with group

31 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jul 2021

10/10 Excellent

Niall

Travelled with group

15 Aug 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller

10 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean,the roof top was really good place to relax ! Breakfast was good to.

Stayed 3 nights in Jan 2020

6/10 Okay

Vipin Kumar

31 Dec 2019

Liked: Staff & service, property conditions & facilities, room comfort

Ok stay. Would not recommend at the price.

Overall good stay except for the really bad shower area in the bathroom, not just the dirty looking floor but the shower head itself is extremely old and does not function properly. This was on room 307 which was offered to us as an upgrade mentioning the room we booked was not available due to hotel being fully booked.

Stayed 3 nights in Dec 2019

8/10 Good

Sam

22 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice hotel, friendly staff, beautiful town. AC could do with an upgrade but that is a minor thing. Rooms new and balconies big

Stayed 11 nights in Sep 2019

10/10 Excellent

Verified traveller

15 Sept 2019

Stayed 7 nights in Sep 2019

8/10 Good

Jennifer

26 Aug 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner

11 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was spotless and all staff from cleaners right up to management were all very friendly and helpful. The air conditioning was absolutely amazing staying at other hotels in the area with only a fan to cool down this was outstanding. Used the rooftop terrace every day to sunbathe this was always spotless and sun beds all tidy and in good condition

Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner

8 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was gorgeous, clean and exactly like the photos. Not a huge fan of saltwater pools. Super salty. The food in the hotel was shocking. The breakfast was fine but we got room service one night and it was horrendous. How can you get chips so wrong. They were black. Overall i would absolutely stay again but only as a b&b guest.

Stayed 14 nights in Jul 2019