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NH Collection Mexico City Reforma

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for NH Collection Mexico City Reforma

Bar (on property)
Terrace/patio
Suite, Terrace
Suite, Terrace
Outdoor pool

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Bar

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • U.S. Embassy
    7 min walk
  • Wingstop
    1 min walk
  • Insurgentes Station
    5 min walk
  • Mexico City (MEX-Mexico City Intl.)
    28 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Superior Room (2 Double Beds)

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Balcony (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Family Room, Balcony (2 Double Beds)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Premium Room (2 Double Beds)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, View

Suite, Terrace

Suite, Terrace, View

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, View (Premium Room with Balcony)

Premium Room, Balcony (Premium Room with Balcony)

Premium Room, Balcony, View (Premium Room with Balcony)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, View

Superior Room

Superior Room, View

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 1 child)

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace, View (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite, Terrace, View (Extra Bed 2 adults + 1 child)

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Galeria Plaza Reforma

Pool
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (2430)
The price is €149
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Galeria Plaza Reforma

About this property

NH Collection Mexico City Reforma

Eco-certified Mexico City hotel in Reforma with a full-service spa
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
Our customers tell us they can't get enough of the breakfast at NH Collection Mexico City Reforma. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, a full-service spa, and an outdoor pool are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, manicures and pedicures, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Paseo de la Reforma and Angel of Independence Monument
  • Airport, shopping center, and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 120 per day)
  • Valet parking on site (MXN 100 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 297-396 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 16

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea filters (reusable)
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 120 per day
  • Valet parking fee: MXN 100 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Collection Mexico City Reforma offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 631 out of 1319 reviews" "
Rating 8 - Good. 322 out of 1319 reviews" "
Rating 6 - Okay. 169 out of 1319 reviews" "
Rating 4 - Poor. 107 out of 1319 reviews" "
Rating 2 - Terrible. 90 out of 1319 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Mexico City,
Stayed 1 night in Sep 2024

6/10 Okay

Javier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No comments
Stayed 1 night in Sep 2024

10/10 Excellent

Edwin

Liked: Cleanliness
Stayed 6 nights in Sep 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property shouldn’t be an option in Expedia. Wouldn’t recommend anyone to stay in this dirty and terrible hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was lousy. Room was not ready. I had to wait 45 minutes to access my room.
Stayed 1 night in Sep 2024

6/10 Okay

joe

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Learie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staff were very friendly & hospitable. Only the noise from the bars at night were a bit too loud. Other than that, it was the perfect spot.
Stayed 14 nights in Aug 2024

4/10 Poor

Felicia

Disliked: Staff & service, property conditions & facilities
I didn't like that reception staff acted annoyed when servicing customers by rolling their eyes or sighing. The shower in the room was disappointing. The construction of it made no sense especially since water would run all over the floor in the room after a shower. The lighting was too dark for anyone to truly see themselves. The towels were old with holes that ravelled.There was no in-room safe for belongings. The QR code they give you sends you to a website that doesn't fully work. The restaurant menu never shows completely. The only redeeming qualities were the included breakfast and the location. The restaurant outside of breakfast had bland food although the guava cheesecake is the only exception. I would not stay here again instead maybe choose the hotel directly across the street. The neighborhood is beautiful and walkable but the hotel is blah.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jehovany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for the price, very convenient!
Stayed 3 nights in Sep 2024

10/10 Excellent

Salvador, Azusa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Chung

Travelled with group
The staff is slow and the system management is a mess.
Stayed 3 nights in Sep 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Collection Reforma was a terrible experience and this hotel should be avoided. When I tried to check in, they said they had no record of my booking, even though this was showing on Hotels.com. The hotel was also apparently full. Staff were not apologetic and I ended up having to find another hotel. However, when I tried to get a refund NH Collection refused this several times and would not return my money, although they had initially denied the existence of my booking. It took several hours of calls to get my money back. The whole experience was very stressful and showed a total lack of customer service. From what I did see of the hotel, it was quite worn and dirty, and not of the usual standard of NH Collection.
Stayed 3 nights in Sep 2024

4/10 Poor

Jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

8/10 Good

Princess

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

JAIRO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Service, Beautiful Hotel
Beautiful rooms with all kind of amenities. The service is excellent, great location. 2 employees that went out of their ways to make our stay wonderful were: Ilse (Front desk) Sergio (room service). Definitely we highly recommend this beautiful hotel
Stayed 3 nights in Sep 2024

8/10 Good

J Martín

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
La limpieza no era la Mejor y el servicio de camarera no sirve
Stayed 2 nights in Sep 2024

10/10 Excellent

DIVYA JYOTI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very comfortable. Nice hotel and very helpfule staff. I highly recommend it
Stayed 6 nights in Sep 2024

10/10 Excellent

Daniela

Stayed 4 nights in Sep 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Prior to arriving it was very hard to get ahold of anyone to ask questions or make special arrangements. Upon arrival the sink was barely draining, the front door was tricky too open and the toilets constantly ran. It’s an amazing location and beautiful hotel but it seems to need better maintenance.
Stayed 3 nights in Sep 2024

8/10 Good

Nhi

Travelled with family
Liked: Staff & service, amenities
The hotel is ok. The condition is decent. Buffet breakfast is good. But some food was not tasty. Anyway, food is edible. The surrounding area of the hotel was dirty. Homeless sleeping on the street. Road had big holes, when it rained, those holes turned into ponds. So be careful while walking cuz I felt once.
Stayed 3 nights in Sep 2024

8/10 Good

Julia Isabel, Converse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a good location, walkable , feels safe. Room was big but lack of lightning , specially in bathroom and hallways, it felt dark. No perks for been a VIP , Will be nice to get at least a bottle of water as complement , but didn’t get absolutely anything to acknowledge of my VIP status.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hector

Stayed 5 nights in Aug 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Our check in was at 3 pm. Had reserved a special room. Took over 2 hours to have the room ready. We were very tired after traveling. Also there is some club at the back of the hotel on the street behind. This could have been a big issue. But we always travel with earplugs. Breakfast was very delicious. The lady at the omelette station was great with me and the family. All in all I would give 5 stars. Except for the long check in. Staff. Housekeeping. Sergio at the bar all made you feel at home.
Stayed 5 nights in Sep 2024

10/10 Excellent

Noe, San Ysidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a nice area to be when visiting for vacations since it is located in a nice tourist area. The surroundings are very nice. And the property very nice as well as the staff.
Stayed 3 nights in Aug 2024