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Hotel Del Prado

3.0 star property
VIP Access

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Photo gallery for Hotel Del Prado

Reception
Property video
Breakfast, lunch and dinner served
Fitness facility
Standard Room, 1 King Bed, City View

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Air conditioning
  • Breakfast available
  • Room service

Explore the area

View in a map
Av Marina Nacional 399, Mexico City, CDMX, 11300
  • Place, Paseo de la Reforma
    ‪15 min walk‬
  • Place, U.S. Embassy
    ‪15 min walk‬
  • Place, Angel of Independence Monument
    ‪15 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

7.4 out of 10
Good
(14 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room Standard

Down duvets, in-room safe, desk, blackout curtains

Single Room Standard

  • 46 sq m
  • Sleeps 2

View all photos for Double Room Standard

Down duvets, in-room safe, desk, blackout curtains

Double Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 3

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The price is €96
includes taxes & fees
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About this property

Hotel Del Prado

Central hotel with a restaurant connected to a shopping center in Mexico City
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
Hotel Del Prado offers 357 accommodations with safes and complimentary bottled water. Beds feature down comforters. 32-inch LCD televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Mexico City hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Del Prado. During your stay, you'll be connected to a shopping center, and just a quick walk from Pemex Executive Tower. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Paseo de la Reforma and a few minutes from Angel of Independence Monument
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Del Prado. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Mexico City hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
El Cafe - This brasserie serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (MXN 90 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 350 to 400 for adults and MXN 250 to 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • El Cafe

Things to do

  • 24-hour gym
  • Shopping centre

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 21 floors
  • Banquet hall
  • Built in 1985
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 925
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: MXN 925

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Del Prado

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 600.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 to 400 for adults, and MXN 250 to 300 for children
  • Covered self parking fee: MXN 90 per day
  • Early check-in fee: MXN 925 (subject to availability)
  • Late check-out fee: MXN 925 (subject to availability)
  • Rollaway bed fee: MXN 600.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Del Prado Hotel
Del Prado Hotel Mexico City
Del Prado Mexico City
Prado Hotel Mexico City
Prado Mexico City
Del Prado Hotel
Hotel Del Prado Hotel
Hotel Del Prado Mexico City
Hotel Del Prado Hotel Mexico City

Hotel Del Prado Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 862 reviews
Rating 8 - Good. 238 out of 862 reviews
Rating 6 - Okay. 134 out of 862 reviews
Rating 4 - Poor. 49 out of 862 reviews
Rating 2 - Terrible. 39 out of 862 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

HECTOR

Liked: Cleanliness
The property is old, which I knew, but the rooms have not been renovated in a while. The room space is very good. the staff did not allowed me to check in early even when there were rooms available, the reason was because I reserved in Expedia and not directly in the hotel...
Stayed 1 night in Sep 2025

10/10 Excellent

German

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous service
Stayed 6 nights in Jul 2025

6/10 Okay

Didier

Stayed 1 night in Jun 2025

6/10 Okay

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff and good location. Gave only 4 stars because the water pressure was weird and we had to change rooms on the last night of our stay due to a water leak and in that second room the a/c unit was not working properly. Fortunately it was a cool night and we didn’t need a/c to cool down the room
Stayed 6 nights in May 2025

4/10 Poor

Yi

Stayed 1 night in Mar 2025

10/10 Excellent

Hugo Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Javier, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y buena atencion
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Liliana

Business traveller
Liked: Cleanliness, staff & service, amenities
Me gusto ya que estaba cerca de Polanco
Stayed 1 night in Sep 2024

6/10 Okay

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es el hotel con buen servicio del front desk, muy amables y lo que le haga falta a tu cuarto te lo llevan.
Stayed 2 nights in Sep 2024

2/10 Terrible

Jennie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff didn't study hotel amd tourism and dont know how to treat people and the first room I was sent to had mold on the shower head it was very dirty and disgusting
Stayed 3 nights in Jul 2024

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for couple of days stay.
Stayed 1 night in Aug 2024

8/10 Good

Miguel, Cypress

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning noisy
Stayed 1 night in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 2 nights in Aug 2024

8/10 Good

Elio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Ariel Dario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very old fashioned
Stayed 4 nights in Mar 2024

10/10 Excellent

Viridiana, Conway

Stayed 1 night in Feb 2024

10/10 Excellent

Viridiana

Travelled with family
Liked: Cleanliness
Definitely stay here on my next trip
Stayed 3 nights in Feb 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio!!! Todos muy amables y la ayuda es muy buena
Stayed 2 nights in Feb 2024

10/10 Excellent

SAUL

Stayed 1 night in Dec 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Griselda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing ,they let us check in early and check out 2 hours late ;)
Stayed 7 nights in Oct 2023

10/10 Excellent

mohammed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing Hotel ,rooms are super big,it will be perfect if rooms have a small refrigerator.
Stayed 5 nights in Oct 2023