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Sofitel Shahd Al Madinah

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Shahd Al Madinah

Presidential Suite, 1 King Bed
Exterior
Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)
Premium bedding, free minibar, in-room safe, desk
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
King Fahad Road, Building 2943, Madinah, 42311
  • The Green Dome
    7 min walk
  • Prophet's Mosque
    8 min walk
  • Baqi Cemetery
    10 min walk
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    20 min drive

Room options

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 1 King Bed

  • 120 sq m
  • City view
  • Sleeps 8
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • 120 sq m
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 Single Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Single Bed (Prestige)

  • 42 sq m
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

  • 42 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • 42 sq m
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • 42 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds

  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

  • 33 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel Shahd Al Madinah

Luxury Madinah hotel in Madinah City Center with a 24-hour front desk
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Sofitel Shahd Al Madinah. During your stay, you're just a quick walk from Prophet's Mosque. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Prophet's Mosque and The Green Dome
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

Arabesque - This restaurant serves breakfast, lunch, and dinner.
Shalimar - Onsite coffee shop. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (SAR 100 per day)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Arabesque
  • Shalimar

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100
  • Thin carpet in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Paper towels
  • Fridge

More

  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: SAR 100 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Sofitel Shahd Al Madinah Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 207 out of 356 reviews" "
Rating 8 - Good. 62 out of 356 reviews" "
Rating 6 - Okay. 34 out of 356 reviews" "
Rating 4 - Poor. 24 out of 356 reviews" "
Rating 2 - Terrible. 29 out of 356 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Abdulbasset

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

muhammad

Stayed 2 nights in Aug 2024

8/10 Good

Samah

Travelled with family
Liked: Staff & service
Close to haram
Stayed 3 nights in Aug 2024

6/10 Okay

ABDULHAMID

Travelled with family
Stayed 2 nights in Aug 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location premium hotel
Stayed 2 nights in Jul 2024

4/10 Poor

Azizur

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is located yards away from the Masjid which is incredible. The staff and service were good. Good selection of food options (breakfast and dinner) as we went for half board. However, the property is in a bad state and cleanliness was very poor. During our 2nd night the whole curtains railing fell down, however this was promptly fixed. Basic amenities like shower gel and lotions were empty, towels limited, floors creaking and housekeeping looked like they just did up the bed. Very busy and noisy hotel.
Stayed 2 nights in Aug 2024

2/10 Terrible

Hasnat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower broken Elevator delay even 20 minutes waiting time
Stayed 2 nights in Aug 2024

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Sofitel.. got a Junior Suite and was perfect.. the room was a bit smaller then i expected.. but overall the service was good.. it was clean.. the breakfast was amazing.
Stayed 4 nights in Jul 2024

10/10 Excellent

yousif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel excelled in everything. However, management should note that their clients come from all over the world. They need to ensure the hotel has the flexibility to accommodate early arrivals, even if they arrive before the check-in time.
Stayed 2 nights in Jul 2024

10/10 Excellent

Abdelhameed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond 10/10. All staff were friendly, helpful and very decent. Housekeeping, concierge and restaurant staff were always smiling and always keen to help. Check in and check out were very smooth thanks to the reception. Breakfast buffet had a variety of cuisines and food, everything was fresh, we didn’t try anything that we didn’t like. Proximity to the King Fahd gate and also ladies prayer entrance was very convenient. Also Taiba shopping center and a bunch of stores all around that makes the location perfect. Insha’Allah we would stay there again and again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Anjum

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Hotel is clean and well-maintained , responsive staff , excellent breakfast buffet , very close to Masjid Nabawi , lots of food options and shopping nearby
Stayed 5 nights in Jul 2024

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean and amenities are amazing, location is perfect as well.
Stayed 1 night in Jul 2024

8/10 Good

Asif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to haram
Stayed 2 nights in Jul 2024

10/10 Excellent

Zia Ullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Option for Stay in Medina
It is the best experience so far with any hotel. Sofitel raises the bar for what excellence in service looks like. From the time you walk in till the time you leave. The staff is amazing always with a smile. Their buffet breakfast, lunch, or dinner are worth trying. plenty of options for hot or cold and sweets just not only look amazing but taste great. The floor staff was amazing. and surprisingly anyone you talk with knows exactly what you are looking for and how to respond. The best thing is it's just steps away from the Masjid. I would love to come back and stay a little longer
Stayed 3 nights in Jul 2024

10/10 Excellent

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel right next to Haram (perfect center), we got the king suite for our family of 5 and loved every bit. We had half board, dinner options were excellent, breakfast was just ok but overall great hospitality and convenience. We’d love to stay there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mohamed

Stayed 2 nights in Jul 2024

6/10 Okay

Imraan

Travelled with family
Disliked: Cleanliness
The hotel is in a good location. Cleanliness is however and issue.
Stayed 7 nights in Jul 2024

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel with nice friendly staff
Stayed 1 night in Jul 2024

6/10 Okay

Amr

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were friendly. The property is old and need renovation. The price was high in relation to service provided
Stayed 2 nights in Jul 2024

10/10 Excellent

Asif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

NABIL, Riyadh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location . Best services.
Stayed 2 nights in Jun 2024

4/10 Poor

Anmar

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Anwar

Liked: Staff & service, property conditions & facilities
Excellent staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Fatir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024